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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality. Low/no chemicals. Quick service.
The service was good and better then those I have had previously. Technician was knowledgeable and professional. Only issue would be better communication when appointments are pushed back.
Techs are thorough and professional.
Everyone is great!! But I’m moving to Illinois. Do you have one there???
Our service provider was very cordial, very professional and did an excellent job.
Appointments are easy to arrange and the employees are always friendly and professional. Carpets don’t feel sticky after cleaning and they dry quickly.
Our technician did a great job accommodating our needs.
The technician who came was very respoectful & diligent in his work. He paid very close attention to stains on the carpet & put in extra effort when needed.
The guy left our carpets so wet it took 48 hours to completely dry. He did not clean the carpet inside the closets of the rooms he cleaned. The tile he cleaned looked worse after he was done with water spots everywhere and the carpets next to the tile soaked with water. Have no intention to recommend this company or to use for future cleanings.
The workers were very good explaining each step and the effect each process would have on the carpet. Did a great job.
My main concern was how wet the carpets were left...even after asking the tech to go over them again. They were done in the morning and still damp the next day after setting the AC very cool and running fans.
The Zerorez method of cleaning has no toxins, no odor, and brief drying time. It really works on traffic patterns. An added plus is the very professional staff person who takes care with the furniture.
My carpet looked beautiful and our technician was very thorough! And friendly!
Less water left in carpets. I was shocked and I don’t recall as much left last time we used ZR. The carpets looked great next day.
Timeliness, upfront cost, professional cleaners
Clean carpet!
Clean with no residue or fragrance (i'm smell sensitive).
The agent was very professional.
Nathan was very thorough and friendly. Our carpets look fantastic! I will definitely use Zerorez again.
Chad Sharp and crew did a heat job!
Prompt and respectful service
On time, Kenny was very informative. Nice job
Called before arriving.
Carpet stains from my dog, were surprisingly removed.
Cost was great for the work he put into it!!
Looks amazing.
The tech that came was very curtious. Was well informed. Was able to answer all questions.
The family room that was cleaned was a real mess and didn't figure it would turn out very well.
No fault of the tech or the company.
Well I was very happy the way the carpet turned out.
Selling the house it it looks almost like new for carpet that had been down for about 20 years.
I will tell everyone to use Zerorez for carpet cleaning.
I will also keep in mind if I need any other services you provide.
Very satisfied with the service and company and the fast response.
Prompt and affordable
Tevin was excellent! Very informative and helpful with the cleaning process! I would recommend zerorez to anyone looking for a floor cleaning service!
No smelly soaps.
The two associates we had come to our house were nice and professional.
We had two rooms that we added the per solution to with our cleaning and there was initial results but after an hour the stains were back and smell returned. We used our own low grade shampooer the next day and a ton of dirt and stains were removed. The carpet looks better after we shampooed ourselves.
We also added having our sectional cleaned and there is now a hint of mildew smell to it. We kept fans on the cushions for nearly 12 hours and kept the cushions in the upright position.
We understood that zerorez does not use harsh chemicals, but the actual cleaning of the carpet and results were extremely diss appointing and we paid $600 for 4 rooms and a couch.
I watched a few video reviews and some had this same expedience but I was hoping that was just a fluke. We were debating on zerorez or Stanley and we will be going back to using Stanley again.
Instructions given to schedular dud nit seem to be passed onto carpet cleaner unless he failed to review them
Friendly, efficient, and on time
Quick