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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician came out and suggested that we do spot treatment - caused additional stains to carpet that weren’t there to begin with. After revisiting to treat those stains inwas charged an additional 75 dollars for the new stain treatments - after leaving again the carpet was soaked and upon drying there are three stain rings and discoloration of the carpet. Paid over 300 dollars and two treatments for my carpets to look worse then before using your company- def won’t ever use again or recommend to a friend and leaving a 1 star review on every applicable website. If you want to “ make things right “ refund me the 314 dollars I paid for your company to ruin my carpets . Literally each treatment has made the carpet look worse and worse should have used oxifresh instead
Almost 48 hours after one area was cleaned,admittedly an area used by our dog as a toilet in times of our not being attentive, it is still not dry. Is that normal?
They cleaned and sealed my shower on Monday and I have not been able to use it since. The drain is clogged. I've used a bottle of drain-o so far and it still does not drain. Someone should have warned me that this could happen. I assume it's the sealant. I am afraid I'll have to call a plumber. Additionally,, the shower doesn't look any better than it did before they cleaned it. I wouldn't recommend Zerorez.
The service Tech was very nice and professional. He did an excellent job.
Upfront pricing, expert guidance through the process, easy to schedule service and excellent results.
Great information about how to prepare. Easy online booking. Great professional did our house. He explained everything. He asked what problem areas we were worried about. He did a really great job. We were so pleased.
How professional and how quick and accommodating the tech was to my needs
After carpet dried, found spots that were not eliminated. None of the furniture (even on dry surfaces) was put back in place.
We have used Zerorez for years. We LOVE that there is usually no harsh chemical smells and the carpet is typically not left super wet. (Obviously damp, but never overly wet) This time our carpet was extremely wet and even “squishy” in places. Our basement stairs were soaked and there was even a puddle of water on the floor at the bottom of the stairs. The whole house had a very strong chemical smell. We spent the entire weekend moving fans around to try and dry out the carpets. It was incredibly disappointing
My floors were left spotty with a soapy film. They look worse than before cleaning. Also, I requested to have my shower tile cleaned and the technician did not bring the correct equipment to do the job. I had to call them to come back on another day. I am very disappointed.
Our carpeting looks great and smells great. We will definitely use Zerorez in the future.
Do not place metal covers to cold air ducts up against wood furniture and please do not drop cold air returns on metal trunk with wood slats. Also please do not place metal vent cover on wood floor. They did put half of it on the beach towel provided. Upfront price of work would be strongly suggested.
Professional, punctual, stains were removed
Professional, fast, and friendly serivce. All stains came out of my carpet.
There is a place on the carpet that was not given attention.
I used Zerorez in Cape Coral, Florida and they did a great job. Not so much here.
We are leaving for Florida so not possible to have you back. Just disappointed.
Great job! Very professional. Cole was great and very professional. He did a great job and carpets look great.
I like that you don’t use harsh chemicals and the floors dry quickly. The
Looks clean
The results we get, the technician was very careful with equipment, and was professional & friendly.
The associate that cleaned my carpets was very kind and did an excellent job. I will use your services again.
Very professional, on time and very informative
My carpets look brand new! I had 15 year old white carpets
Friendly service. Carpet looks great after
Service guy was on time and very efficient.
The technicians were on time, efficient, polite, and very professional. The carpets look wonderful, and they did an excellent job on the dryer vent and air vents. Thank you!
Great service. Liked the communication regarding service date and schedule monitoring. Good price! Tech (Cole Austin) did a nice job.
Best carpet cleaner,very professional and knowledgeable staff.😻
The carpet looks and feels great!
na
I have used them several times and each time they have done an excellent job. They ask if there are any areas that need special attention and when done have me go over and check if everything is to my satisfaction.