Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18800 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 14, 2024 — Rated 10 out of 10 by L.R. Zerorez Indianapolis
What do you like about our products and services?

Courteous and efficient service person. Multiple pet spots removed. All looks good.

Report a concern   September 13, 2024 — Rated 10 out of 10 by B.C. Zerorez Indianapolis
What do you like about our products and services?

I have used Zero Res for several years. They are prompt, knowledgable and polite. My carpets always look great.

Report a concern   September 12, 2024 — Rated 5 out of 10 by M.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Spent $700 for 2 hours of work and although the job was done well, it wasn’t worth $350/hour. I was also appalled by the fact that during the phone payment process, the customer is asked if we want to leave a tip!!?? I paid a fortune for 2 hrs of work and certainly am not tipping a service provider and hope that the company adequately pays their service staff for the work they do.

Report a concern   September 12, 2024 — Rated 10 out of 10 by Diane Cox Zerorez Indianapolis
What do you like about our products and services?

No soap residue on my carpets

Report a concern   September 12, 2024 — Rated 10 out of 10 by Kim Riley Zerorez Indianapolis
What do you like about our products and services?

Our technician was prompt and he was very thorough. He did a walk through, quoted me the exact price asking for approval, and then got right to work. The carpets came out very clean and there were no hidden fees or the selling of "add ons" which I appreciate.

Report a concern   September 12, 2024 — Rated 10 out of 10 by J.J. Zerorez Indianapolis
What do you like about our products and services?

Very professional and timely!

Report a concern   September 12, 2024 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

Your service administrator was well-versed on product as well as technique. He communicated what he was doing and why as well as valued my property. I will recommend this company to my friends and family. It was streamline and I am well pleased with the end result. My husband and I just commented this very morning that our carpet feel and looks brand new.
Thank you for your service

Report a concern   September 12, 2024 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

I liked that carpet doesn’t feel rough after, was easy to schedule online, and the tech was friendly and quick.

Report a concern   September 11, 2024 — Rated 10 out of 10 by L.G. Zerorez Indianapolis
What do you like about our products and services?

The technician was knowledgeable and helpful.

Report a concern   September 11, 2024 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

The air ducts and dryer vent were cleaned by a couple of very professional and courteous men, and the cost was more reasonable than others. My house smelled so fresh after the cleaning. I would highly recommend Zerorez.

Report a concern   September 11, 2024 — Rated 8 out of 10 by V.K. Zerorez Indianapolis
What could we do to improve?

A little pricey for my small studio apartment. 170.00, 15 minutes

Report a concern   September 11, 2024 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Technician was knowledgeable and did a great job.

Report a concern   September 10, 2024 — Rated 10 out of 10 by John Martin Zerorez Indianapolis
What do you like about our products and services?

Duwon was efficient, friendly, and professional.

Report a concern   September 10, 2024 — Rated 10 out of 10 by Jim Trump Zerorez Indianapolis
What do you like about our products and services?

My wife said the tech. was very nice and did a nice job.

Report a concern   September 10, 2024 — Rated 8 out of 10 by S.Z. Zerorez Indianapolis
What could we do to improve?

I had a lot of raised carpet places. When I called after my cleaning, they would do nothing about it

Report a concern   September 9, 2024 — Rated 8 out of 10 by L.F. Zerorez Indianapolis
What could we do to improve?

They didn't communicate as well as I would like, explain what they were doing, etc. The first time they came, they came at the earliest time in the window, but they had to reschedule due to an issue about the dryer vent. At that point, they had turned the furnace off, and did not turn it back on, which we figured out later when the AC did not come on and the house started getting really warm.

When they came back, they came at the last half hour in the window time, which happened to be on a Friday afternoon. They asked if the vent was fixed, but then did not follow up with asking if we still wanted it cleaned. We let it go--I know we could have brought it up ourselves--but we just didn't bother to get it done. Maybe next year.

Everything ekse seems to be good, and now that we have turned the furnace on, we didn't get that first-of-season burning smell, so that's nice.

Report a concern   September 9, 2024 — Rated 10 out of 10 by M.F. Zerorez Indianapolis
What do you like about our products and services?

Excellent job.

Report a concern   September 9, 2024 — Rated 10 out of 10 by Rayna Nehrt Zerorez Indianapolis
What do you like about our products and services?

Always professional and do a great job. We will continue to use them.

Report a concern   September 9, 2024 — Rated 10 out of 10 by D.W.B. Zerorez Indianapolis
What do you like about our products and services?

Tech. was very knowledgeable about the job. He went over every step with me before starting the job. The product dried very quickly with no over whelming smell.

Report a concern   September 8, 2024 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

I love that there is no chemical smell in my house after the cleaning!

Report a concern   September 8, 2024 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

Provided a good level of service and met all expectations from customer. Work was completed in a timely manner. Tech was friendly and polite and answered my questions.
Overall pleased with service tech and the service provided.

Report a concern   September 8, 2024 — Rated 10 out of 10 by G.W. Zerorez Indianapolis
What do you like about our products and services?

Quick

Report a concern   September 7, 2024 — Rated 0 out of 10 by R.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My carpet is still damp today and smells like dirt wet carpet.

Never experienced any issues previously with dry time especially with stairs.

Report a concern   September 7, 2024 — Rated 10 out of 10 by Cindy Showalter Zerorez Indianapolis
What do you like about our products and services?

Carpets look new after cleaning,not wet and you use better cleaners.Techs are awesome.other companies can’t compare.!!!!!!😻

Report a concern   September 7, 2024 — Rated 10 out of 10 by S.J. Zerorez Indianapolis
What do you like about our products and services?

Tevin was very professional and explained the process well. Very happy!

Report a concern   September 7, 2024 — Rated 10 out of 10 by C.E. Zerorez Indianapolis
What do you like about our products and services?

Great products and stain removal

Report a concern   September 6, 2024 — Rated 10 out of 10 by H.P.S. Zerorez Indianapolis
What do you like about our products and services?

Professional service.

Report a concern   September 6, 2024 — Rated 10 out of 10 by Robbie Smith Zerorez Indianapolis
What do you like about our products and services?

Isaac was very punctual and professional. Did his work timely and did not waste anyone's time. I would highly recommend.

Robbie Smith- Brownsburg

Report a concern   September 6, 2024 — Rated 10 out of 10 by N.A. Zerorez Indianapolis
What do you like about our products and services?

We had the carpets cleaned a few days ago. The tech was on time and was done in just over an hour. He was very professional and did a great job. The carpets were completely dry by the next morning.
We have used Zerorez for the last few years and are very happy with the results.

Report a concern   September 6, 2024 — Rated 0 out of 10 by P.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

August 15, 2024 I called for service. I did the initial service for mice and insects. I’ve had four follow-up Kohls since and today September 6, I just saw another mouse. I’ve heard so many good things about but right now I don’t believe anything about him. Please make this right and have someone come out immediately.


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