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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
As a pet owner, I like that there is no chemical residue as part of the cleaning process.
Promptness, professionalism, and competency of the technician. Also, the ease of scheduling.
No soap cleansers, no residue
reliable and professional service
Services were as described. Upsell was as expected but within what we actually needed. Quick in and out services.
I liked how I could get multiple home services at the same time. Additionally, Cole was absolutely phenomenal. He was very professional and thorough. Even if he was on his own, he was incredibly detailed in his work. Will be requesting to have him each time I use your services.
Excellent cleaning of carpet. Professional and on time.
Used them forever - the technicians are great and knowledgeable. Love the process that removes dirt and stains and dries so quickly. Can’t beat the price. See you in 6 months.
Carpets look great! Brian was efficient and very nice.
Thank you.
Sandy Last name removed
Not as wet and dried quicker.
Let the customer know it will take over 12 hours for the carpet to dry.
Awesome service from customer rep over phone AND huge shout out to tech for the great job he did on the older, seldom professionally cleaned carpet. My mom was soooo pleased with the service and product. Many many thanks. Will call you guys again!
Very professional staff. Show up on time. Respectful.
Excellent service!
Our technician, Kenny, was awesome! Very prompt, honest, and professional. Our carpet looks so much better, and I will definitely use Zerorez again in the future when needed!
Always friendly service and very willing to accommodate and offer valid suggestions. David did an excellent job and made sure we were happy with the results!
On time, thorough, friendly and professional. Everything I expected and appreciate
Easy to schedule and great reputation for quality work. Our technician, Nathan, did a phenomenal job in terms of an amazing and thorough cleaning.
Kenny did a great job. He arrived early and worked efficiently. The carpets look great. Very pleased!
At first the carpets smell okay, but my dining room smells again. I know pet urine can be an issue to get out, but after all the stuff they put on the carpet, I can't believe it didn't help. I'm quite upset.
Offering more than just carpet cleaning!
Kenny from Zerorez was very polite and cleaned all of the floors (carpet and vinyl) in the home we just bought. The previous owners had a dog and the whole house smelled like it. He suggested we do a biological treatment but wasn't sure if the smell would go totally away. He said the carpet should dry in about 8 hours but that wasn't the case. We had the work done in the evening on a Friday and it wasn't dry until Tuesday. We even had our a/c fan running at night and the windows open during the day. We have no complaints against him. We think he did a good job but the cleaning process didn't do what we were expecting. The carpet had slight stains on it here and there from the dog but was in good shape overall. It looks exactly the same after the cleaning, the stains are still there, it has some crusty spots and still smells. The vinyl plank that was cleaned still had dirty spots afterwards that you could feel when using a dry Swiffer. We wet cleaned it after and it was still dirty. I'm just in shock and disappointed because of the great reviews Zerorez has and how much it cost. After all of this, we decided to not have someone else clean them or have Zerorez do a recleaning because we are going to replace it. If Zerorez would like to give us a refund, we would gladly take it. I would neither recommend or not recommend to use this company based on my experience. I'm sure they are great for some people but it was not the best in my personal case.
Friendly, patient personnel. Fantastic job cleaning old carpet.
I have used Zerorez several times. This most recent carpet cleaning left me very dissatisfied. Our carpets were soaking wet for over 24 hours. We had every ceiling fan running on high and even placed smaller fans on our floors in an attempt to help them dry.
The process and equipment used achieve a deep clean that Stanley Steemer cannot match. I have been their customer for over 20 yrs. The carpets feel softer and luxurious.
After my white carpet dried, most of the heavily stained areas came back. Not as bad as they were obviously, but enough that the room still looks bad and should have applied the money to new flooring
Nathan was great and very friendly, professional, and took good care of our furniture while cleaning it. We highly recommend him and Zerorez!
They were prompt and thorough. My carpets are lovely. I'll use them again.
Name removed
Best company EVER
Showed up ahead of schedule. Very professional. Did a great a job on my couch and two bedrooms.