Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2024 — Rated 0 out of 10 by R.S.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Please call me at +Phone number removed9. No one followed up on my complaint. Thanks.

Report a concern   March 28, 2024 — Rated 10 out of 10 by Julie Sage Zerorez Indianapolis
What do you like about our products and services?

Very clean, very professional, very efficient

Report a concern   March 28, 2024 — Rated 10 out of 10 by N.F. Zerorez Indianapolis
What do you like about our products and services?

Our Service Technician - BRANDON - was awesome. We have had Zerorez come out one time before BUT I felt "okay" about our service. However, this time with BRANDON I was quite impressed. He did a GREAT job in the shower (with our stains in our grout, etc.) and our carpets look wonderful too! When I use Zerorez again, I will request BRANDON for sure. Thanks.

Report a concern   March 27, 2024 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

The technician was polite, informative and well trained. He was excellent. The product used in my carpet and floors did not leave any odor. Carpet, the tile floors and laminate floors looked excellent when he finished.

Report a concern   March 27, 2024 — Rated 9 out of 10 by W.K. Zerorez Indianapolis
What do you like about our products and services?

The tech did a great job. Fast, punctual, explained things well and was friendly.

Report a concern   March 27, 2024 — Rated 10 out of 10 by Teresa Gearhart Zerorez Indianapolis
What do you like about our products and services?

Always a good job done by technician, knowledgeable, friendly, etc

Report a concern   March 27, 2024 — Rated 10 out of 10 by April Farmer Zerorez Indianapolis
What do you like about our products and services?

Always fantastic, friendly, fast. I looooove you guys!

Report a concern   March 27, 2024 — Rated 10 out of 10 by Denise Salsbery Zerorez Indianapolis
What do you like about our products and services?

Services were on time, effective and comoleted in a very professional manner. Highly recommend.

Report a concern   March 26, 2024 — Rated 10 out of 10 by M.G. Zerorez Indianapolis
What do you like about our products and services?

He did an excellent job cleaning our carpets. He was even able to get out a pet stain that I didn’t think was possible.

Report a concern   March 26, 2024 — Rated 10 out of 10 by K.O. Zerorez Indianapolis
What do you like about our products and services?

It was well done on a timely manner

Report a concern   March 26, 2024 — Rated 10 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

They were on time very polite and did a good job.

Report a concern   March 25, 2024 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

Extra care/concern from my carpet cleaning representative.

Report a concern   March 25, 2024 — Rated 10 out of 10 by Alyssa Boehmer Zerorez Indianapolis
What do you like about our products and services?

Great service! Everything was thoroughly explained, and it was impressive to see the process in action! The carpets were so much cleaner afterward, thank you so much!

Report a concern   March 24, 2024 — Rated 10 out of 10 by Janine Nichols Zerorez Indianapolis
What do you like about our products and services?

My carpets looks brand new! The representative was on time, knowledgeable, professional, and efficient. Beyond happy! Will 1000% be a returning customer!!

Report a concern   March 24, 2024 — Rated 10 out of 10 by B.H. Zerorez Indianapolis
What do you like about our products and services?

Good job

Report a concern   March 24, 2024 — Rated 10 out of 10 by K.Z. Zerorez Indianapolis
What do you like about our products and services?

Carpets get clean but not real wet. Drying time 4 hours. Time to clean 3,rooms and steps was 1.5 hours. Professional and courteous

Report a concern   March 23, 2024 — Rated 9 out of 10 by L.W. Zerorez Indianapolis
What do you like about our products and services?

The cleanliness of my carpets after cleaning.

Report a concern   March 23, 2024 — Rated 10 out of 10 by Rosie Zatkulak Zerorez Indianapolis
What do you like about our products and services?

Ease of reporting a stain that reappeared the next day and quick rescheduling at no charge.

Professional service tech.

Report a concern   March 23, 2024 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Professional technician

Report a concern   March 23, 2024 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

Easy scheduling, quality service

Report a concern   March 23, 2024 — Rated 10 out of 10 by Maryann Mcqueen Zerorez Indianapolis
What do you like about our products and services?

Loved the guy who came and cleaned, Brandon!

Report a concern   March 23, 2024 — Rated 5 out of 10 by M.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

We specifically called to have the vomit smell removed from our daughter’s room. After 24 hours the smell is back. It’s not as strong but still very noticeable.

Report a concern   March 22, 2024 — Rated 10 out of 10 by K.C. Zerorez Indianapolis
What do you like about our products and services?

Fast and friendly service. There was an issue with spots left on the carpet I noticed after they left. I called the next day and they came back and fixed it with no hassle, so great customer service.

Report a concern   March 22, 2024 — Rated 10 out of 10 by P.B. Zerorez Indianapolis
What do you like about our products and services?

Carpet cleaning: timely arrival, efficient service, it works!

Report a concern   March 22, 2024 — Rated 5 out of 10 by T.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I paid 170 to get carpets cleaned and the one room the needed help looks worse than what it did before I got them cleaned. It had some stains from my carpet cleaner and I think if I would have got a new carpet cleaner , they would have came out better!

Report a concern   March 21, 2024 — Rated 10 out of 10 by K.F. Zerorez Indianapolis
What do you like about our products and services?

Derrick did an amazing job. He was professional, very knowledgeable, had good suggestions and nice. He explained and showed me the whole process. My carpet looks amazing. Zerorez has great sales too so the prices were very reasonable and fair. Request Derrick for your next carpet clean.

Report a concern   March 21, 2024 — Rated 10 out of 10 by Kristyn Mason Zerorez Indianapolis
What do you like about our products and services?

Absolutely wonderful!

Report a concern   March 21, 2024 — Rated 5 out of 10 by J.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Still some spots visible that were not deeply ingrained to begin with. Still dark in hallway traffic patterns.
Your employee was by himself and in and out in less than an hour. We've used you several times and i don't remember the cleaning service ever being that brief. Maybe it was because he was close to an
hour late for our appointment and he was rushing to get to another job.

Report a concern   March 21, 2024 — Rated 10 out of 10 by E.H. Zerorez Indianapolis
What do you like about our products and services?

Thank you to Jake for a great job.

Report a concern   March 20, 2024 — Rated 8 out of 10 by S.R. Zerorez Indianapolis
What could we do to improve?

You all were punctual, professional, and very thorough in the cleaning. Only thing we noticed was that the baseboards were nicked in several areas where paint was taken off. We had to take our trim paint and touch up our baseboards in the basement. Other than that, fantastic job!


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