Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2024 — Rated 9 out of 10 by L.P. Zerorez Indianapolis
What do you like about our products and services?

No soap residue

Report a concern   June 23, 2024 — Rated 10 out of 10 by B.S. Zerorez Indianapolis
What do you like about our products and services?

We loved it!

Report a concern   June 22, 2024 — Rated 10 out of 10 by R.P. Zerorez Indianapolis
What do you like about our products and services?

Quick
Easy check out/ pay
Professional
Quality job!

Report a concern   June 22, 2024 — Rated 0 out of 10 by D.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

the job was left un clean and veryweat

Report a concern   June 22, 2024 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Easy to schedule and a great job

Report a concern   June 22, 2024 — Rated 10 out of 10 by M.L. Zerorez Indianapolis
What do you like about our products and services?

Arrived on time. Nathan was very professional. They take all the precautions to protect your walls & furniture. They do a good job and the carpets dry fast! 30 day guarantee if you are not completely satisfied.

Report a concern   June 22, 2024 — Rated 10 out of 10 by N.R. Zerorez Indianapolis
What do you like about our products and services?

Great service

Report a concern   June 21, 2024 — Rated 10 out of 10 by Donna Aldridge Zerorez Indianapolis
What do you like about our products and services?

Prompt, professional, and great job!

Report a concern   June 21, 2024 — Rated 10 out of 10 by T.B. Zerorez Indianapolis
What do you like about our products and services?

The service technician was amazing! Professional and very personable.

Would be thrilled to have him back again next time!

Report a concern   June 21, 2024 — Rated 2 out of 10 by L.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Stains not removed.

Report a concern   June 20, 2024 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

Quick, thorough, courteous, did a beautiful job

Report a concern   June 20, 2024 — Rated 9 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

Easy to get appts. Had some issues and they were very responsive. Good customer services

Report a concern   June 20, 2024 — Rated 10 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

i feel bad because i didn't catch our service guy's name, but he did an excellent job. explained everything he was going to do in depth, showed me before and after photos he had taken, and was able to finish the job in only 1-1/2 hrs. i was very happy with the service.

Report a concern   June 20, 2024 — Rated 10 out of 10 by Tom Frank Zerorez Indianapolis
What do you like about our products and services?

Great value and reliable service.

Report a concern   June 20, 2024 — Rated 7 out of 10 by K.P. Zerorez Indianapolis
What could we do to improve?

I had my carpet cleaned by you guys a couple months ago. Everything was great and it smelled so clean. This time I had you back because my dog had gotten sick a few times and now I can see a stain that wasn’t there before and my carpet reeks. I used my personal carpet cleaner immediately following my pups accident and there was no visible stain on the carpet. It was certainly not worth me spending $135 to clean one room of carpet

Report a concern   June 19, 2024 — Rated 8 out of 10 by C.B. Zerorez Indianapolis
What could we do to improve?

..

Report a concern   June 19, 2024 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

The carpets feel much cleaner than any other service I have had.

Report a concern   June 19, 2024 — Rated 10 out of 10 by Marcia Smith Zerorez Indianapolis
What do you like about our products and services?

Prompt and courteous. Very clean when finished.

Report a concern   June 19, 2024 — Rated 8 out of 10 by R.M. Zerorez Indianapolis
What could we do to improve?

The technician was punctual, polite and very nice and we are overall satisfied with the cleaning service we received. The reason for an 8 out of 10 overall is because our carpet was wetter upon completion than we expected it would be based on website and other information related to us. We expected the carpet to be damp for approximately 6-8 hours after cleaning but it was wet and damp for more than 24 hours even with the use of ceiling fan and 2 box fans that we moved around to help dry the carpet completely. Other than longer drying time than expected, the carpet does look much better and we are satisfied with the results. If we choose to use your carpet cleaning services again in the future, we will adjust our expectations and allow accommodation for longer drying time.

Report a concern   June 19, 2024 — Rated 10 out of 10 by Anna Velez Zerorez Indianapolis
What do you like about our products and services?

Our rep was very conscientious. Was concerned about how “new” the 12 year old couch would look. Took all the time it seemed it needed and things turned out great

Report a concern   June 19, 2024 — Rated 10 out of 10 by Kay Schubert Zerorez Indianapolis
What do you like about our products and services?

The specialists very knowledgeable and easy to communicate. They explained everything they were going to do and asked what my expectations were in regards to getting my carpets cleaned. They were efficient and the best part they were able to get all my stains out. :)

Report a concern   June 19, 2024 — Rated 10 out of 10 by H.A. Zerorez Indianapolis
What do you like about our products and services?

Our ZeroRez technician was friendly, informative, efficient, and thorough. We couldn’t be happier.

Report a concern   June 19, 2024 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

Great customer service

Report a concern   June 18, 2024 — Rated 7 out of 10 by P.S.B. Zerorez Indianapolis
What could we do to improve?

The carpet that was done looks wonderful The person cleaning it very kind very nice according to my husband that a great job. We were supposed to get three rooms for $139 My family room is considered two rooms and then when I scheduled it was also supposed to be the stairs in the hallway which is considered another room I was told and the only thing that we had done was the family room the stairs in the hallway were never done and I was charged the same amount

Report a concern   June 18, 2024 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

Good job

Report a concern   June 18, 2024 — Rated 10 out of 10 by Amy Rexroth Zerorez Indianapolis
What do you like about our products and services?

We had a wonderful experience with Zerorez. Our technician was incredible, knowledgable and very friendly.

Report a concern   June 17, 2024 — Rated 5 out of 10 by M.A.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

For the most part - I was happy with the job that David did for me. I was disappointed that more attention was not given to lthe to the edging around the room. I have certainly had more effort devoted to detail cleaning around the edges with other companies..

Report a concern   June 16, 2024 — Rated 10 out of 10 by D.D. Zerorez Indianapolis
What do you like about our products and services?

Friendly service high quality

Report a concern   June 16, 2024 — Rated 10 out of 10 by N.B. Zerorez Indianapolis
What do you like about our products and services?

Timely and reasonable.

Report a concern   June 15, 2024 — Rated 10 out of 10 by J.P.G. Zerorez Indianapolis
What do you like about our products and services?

on time through carpet cleaning no residue


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