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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Chad did a fantastic job!! Your process is the best and amazing how well everything looks!
I like it the guy work this time I need same person next time.
It appears carpet very clean and dirty spots mostly gone.
Person doing cleaning easy to understand and polite.
I have used Zerorez for years for my carpet and furniture cleanings. They have never failed me.
Terrific job. Very satisfied. Service people very polite and courteous.
Carpets looked great. The technician did an excellent job!
You did a throrough job cleaning my carpet. The worker was courteous and explained the process.
Quick , efficient service.
Courteous and helpful staff member when scheduling. Very quickly added to the schedule. Personable and competent tech who cleaned the carpet. On time completion and cost as estimated.
Friendly, hardworking staff
Very good quick job, the technician was very polite and professional
Our Zerorez carpet guy was on time, and all business. He went straight to work and wasted no time. In addition to carpet cleaning he was supposed to clean our couches but after carefully looking at how the manufacturer suggested a dry method instead of the Zerorez water method, he explained he would not be able to clean the couches. He then helped out matters by recommending another cleaning company that could complete the work with a successful couch cleaning. That is both helpful and considerate and he should be commended for his willingness to problem solve and put the client first. A great job.
Duct cleaning guys were outstanding. No nonsense and all business. They worked together and completed all phases of the project quickly and successfully. I was pleased with their results and would ask them back again if and when needed in the future.
Curious employee did a great job. Traffic patterns are gone. I love the way the carpets feel and no odd smell or residue
The service was timely and the job was good.
I liked the multi-step process used to pull out pet hair from the previous owner's cats!
The technician was very nice, throughly explained the process and even expressed concern for my dog with the door being open during the cleaning. My carpets look great!
Shorten the window of the time frame you would be there. Ours was from 10-1 and the tech showed up at 12:50. Then, the van stopped working and someone had to tow it and bring another van. I know that this was no one’s fault. It was just a long day. They didn’t t leave until around 4:00. I will still use your company. You all do a great job!
Excellent
It is not a matter of improvement, but whether the subject of carpet cleaning comes up. Otherwise, I'd rate a 10
Not to impress with the carpet cleaning. Alot of heavy traffic areas where still noticeable.
Technician, Thomas Burrell, explained process and various options available. They got out all the pet stains and it looks brand new! Will definitely use them again!
The deep clean on pet stained areas!
The feel of carpet after cleaning
Easy to schedule and carpets looked much better
Reese was the team member that helped us with the estimate for the carpet cleaning after a water leak. Today, Thomas was the team member that helped to clean up the area. Both gentlemen were very nice, professional, and helpful. The carpet looks great!
clean and efficient
Very quick to setup an appointment and happy with the service as well.
Pleased Zerorez users THEIR water
Carpet did dry soft
Juan was very professional and courteous. Thorough with the cleaning and explaining to us what was done when he finished. And on time! Great Job!!!