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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
how professional and courteous the person was in cleaning the carpet.....love the fact it's not stiff after it dries, too.
The carpets remain clean for a longer period.
No chemicals. Service guys are considerate and polite and always do a great job!
Great communication from the initial conversation/appointment schedule to the arrival time of the service technician. The technician explained the process and cost of all services before starting the service.
Technician was courteous and professional throughout the process.
Quick...Profesional...Nough said
Zerorez always does a great job! Great service, affordable, and dries quickly
It was a great experience. Zerorez does an excellent job. They are extremely knowledgeable & professional. Our technician Aaron was so friendly and helpful. This is probably the 3rd time I have used Zerorez they are the best in the city. My carpet looks like new & will stay looking like new.
Very pleasant technician who was respectful of our home. He did a wonderful job. I'd use this company again without question.
Easy to schedule, reasonable prices, friendly employees
Always professional and do a great job.
Matt did a very good job, but I have used other carpet cleaners when I lived in another state, that I thought did a better job there. I did not see that higher quality in your company. Possibly because that carpet wasn't as old as the carpet Matt cleaned.
Not sure if he had a time frame he had to be out by. But what he had to work with in this carpet was bad, and I could see a difference after he was done. Big improvement. But not anything higher than a 7.
Professional and courteous gentleman.
Very clean and relatively quick
I like the process and products, but the technicians definitely make it all happen. Absolutely pleased with results again, 5+ cleanings of white carpet with two resident cats.
Friendly service man and good results.
Need more specific time for service instead of 3 hours window. I needed service in late afternoon but technician called at 11:45 am.
I told three people at work today
The technician was very good. All around a good experience.
Our tech, D’Juan was very polite & thorough.
Our carpets look like new altho 10 yrs old. They are almost 11 yrs old & get cleaned once a year by only Zerorez.
I have recommended to 2 neighbors after they saw Zerorez truck in our driveway & wanted to know how we liked your service.
Melody Payne
2899 N. Windchime Cir.
Greenwood. IN. 46143
I used other cleaning companies and always ended up with dirty spots especially on my white carpet in the dining room. I made a first time appointment and the agent explained about soap left in the carpet was causing the dirty spots. He worked one hour in a 3x3 area leading from kitchen to dining room on to my white carpet showing the suds bubbling up until no suds came up. I told neighbor ladies and have I've only used Zerorez when I needed carpet cleaned and there is no spots. I will only used ZEROREZ!
The end product looks much better than the last time we had the carpets cleaned.
Excellent, efficient service with great results. Had carpet throughout the house with a fair amount of wear and staining and it looked nearly new after our cleaning. Would absolutely use again and recommend to friends.
The technician seemed rush and didn't really care to make my carpet clean...just did his job and said that's the best he could do. Not happy
I like the way the process and how the set up is.
The people that were doing the carpet cleaning seemed to always be in a rush. If stains or areas with heavy shoe traffic were not effectively cleaned, there was no effort to try other remedies.
Thomas Bunnell and his coworker did an excellent job. They were on time, friendly and polite
I’ve used several different companies in the past but my carpets have never looked this clean. The guy did a great job. Didn’t rush it done and was very nice
Isaiah was very friendly and provided information about the entire process. The carpets dried quickly and they looked great!
There was no sticky residue afterwards. Tevin walked me through every step he did and what to expect after he was done. Super nice and very experienced with his cleaning approach. People may think it’s just a carpet cleaning but it’s someone who respects the home and the people who live there. Tevin provided that and that’s why I will be a repeat customer and recommend zero rez to my friends.
Honest, caring and great customer service.