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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very polite and did a great job.
Friendly and professional employees who do a fantastic job.
Staff are always professional and helpful. Makes our home feel extra clean. Able to get out most stains.
Easy scheduling
Affordable
Upsell of additional services was a great option.
Professional service and didn’t take long to complete.
Friendly and thorough technicians, great results.
Your technician was on time, pleasant, polite, informative, and did a grea5 job.
Professional staff and quality control.
First time he's bringing some cleaning was awful they came correct it the man did corrected but I will not be using them again
Brandon was quick, polite, educational, and super friendly!
Great! Job
Cleaner was very fast and thoughtful. He offered different products explaining what it would do
My areas of concern looked much better after the cleaning, although I had a spot of dirt added to my white carpet from the dirty hose. Also had to mop my floors after the service because there were wet marks all over my wood floor.
The technician was outstanding!
Carpets look great, tech was friendly and professional
Quick service. Job well done
Carpets always come very clean and smell great when they leave.
Wear foot covers. Extract more water from carpet. One room was still wet 24 hours after the carpet cleaning after running a fan and a dehumidifier all night. Cleaner stepped on clean carpet with wet, dirty feet from outside to unplug machine at the end. Our first experience with ZeroRez was a 10, so disappointed not to get the same quality of service this time.
Our carpet looks new and the guy who cleaned them was professional, friendly and respectful
We are very pleased with the job that Matt did on our carpet and reclining loveseat.
Cole was amazing and did such a thorough job!
1st your service personnel was professional and courteous (Tevin). 2nd He asked questions when necessary for clarification and 3rd When I as a customer asked questions Tevin reponse was clear and precise!
Always happy with the results I get. The techs are always friendly and explain what they are doing. ZeroRez provides great service.
Good people, through work ethics, and good communication, and they did a great job.
Did a good job. Less chemicals
Technician was friendly and professional and did great job
I’ve used ZeroRez for over 30 years. I can always count on one of their team members to get my carpet thoroughly clean.
Zerorez did an incredible job cleaning my carpets! The technician, Scott, was professional, kind, efficient, and handled the entire house with care. I was impressed by his attention to detail and how fresh and clean everything looked afterward. The cleaning process left no residue, and my carpets feel brand new. Highly recommend their services!
Professional
The service took longer than expected so not all areas requested were done. The outcome of the washing could not be reviewed with anyone due to the time it took, so there was not opportunity to do a go-back or to work better in areas with some opportunity. The outcome itself was not the desired as the carpet looks as bad as before it got done, and there was a lot of "hairs" from the brushes laying on the carpet afterwards. No follow up took place same or next day and it has been impersonal. The overall score of 3 seems fair considering that at least the scheduling was easy and reliable.
Always quality work and a wonderful friendly staff. Used many times and will continue to recommend