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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality cleaning
We have always had a great experience with Zerorez. Thomas was amazing at our most recent cleaning. He went above and beyond to help ensure our carpets and couch were clean.
This was a compete carpet cleaning disaster. I may have to replace the entire carpet. The tech was very nice and worked hard to do his best efforts to clean a 3’ X 4’ pet dog urine spot on the carpet. It was a stubborn spot and I had tried to clean it myself several times and also had another carpet company try. Your tech subjected a “deep extraction” that I paid extra for the tech to do. The extraction process soaked the carpet and the carpet pad. The results were horrifying!!! It caused the urine in the pad to expand to about a third of the carpet and bled throughout the top of the carpet from the initial area. It created a horrible yellow mess. I am trying other cleaning options but I’m not sure anything is salvageable. If you have other suggestions I’m open to hearing them.
No fragrance after it’s done! Seems to be more earth and animal friendly. Super easy to schedule.
Our tech was extremely thorough and did an amazing job.
I appreciated the fine work done on short notice!
Very easy to schedule and Scott was professional and efficient! He even worked around our dogs and cat to get to all the vents!
I would highly recommend, and the price was the best around!
We are unbelievably pleased with the remarkable job that Zerorez did for us on Monday. The carpet almost looks new! Our pet had several accidents right before she died and you cannot even tell by looking or smelling that anything had happened. I am so happy with the job done on our carpets that I am telling everyone.
Great at explaining things and comes on time.
Everything was great
Our carpet smelled of someone’s house after service was done.
The actual service person was very nice.
Floors where smelling mildew. After a couple days. Didn't look any cleaner. Amd where hard after drying!! Paid for a smell good treatment but got opposite.
Did a great job.
Excellent outcome: lower level of our home is all carpet. Brandley did a nice job; explained your process. We will call you again. Liked the low water solution, along with the fact that you bring your own water.
Carpet looks great. Spots came out
Cleans good carpet protection good technician
Technica's were friendly and professional. They did their best to do a good job. The price was reasonable, with competitive location.
Did a great job. Had some problems with the equipment, which took awhile to finish the cleaning. The technician explained what he was doing since we had not had our carpet cleaned for awhile and we did not know what to expect. Cost was quite reasonable and we will use them in the future.
The technic the company uses and the people are first class.
You made my tile and grout look like new. Also great courteous service. Willing to go the extra mile to make it look great
Easy to schedule, prompt and on time, great service. Carpets look good, and dries quick.
Made our carpets look 10 years younger.
Zerorez employees are always ontime, professional and easy to work with. They do a great job, from carpet cleaning to upholstery. I will continue to use them any time I need a cleaning. I like their guarantee if you are not satisfied, although I have never had to use it.
We really like the service, the work, the technician. He was knowledgeable and helpful about services I inquired about.
The service was great. I think Tevin was the best carpet cleaner ever sent to my house. He was able to remove stains that previous techs did not remove.
Friendly service providers and I love the before and after photos!
Dwayne was great,!!!!!
The product seemed to do a sufficient job for the condition our carpet was in so I have no complaints. The rep that cleaned our carpets was professional, helpful and respectful and clearly explained the cleaning process and instructions for after the cleaning was complete. The pricing was very reasonable and fair by industry standards.
The technician who cleaned my carpet and couch did a great job. He was very friendly and explained everything he was going to do.
The service was excellent. Cleaned up well. Very friendly