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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Work product is very good. Those doing the cleaning are very good and communicate well.
Reduce price
Very prompt. The technician was very knowledgeable, thorough, and conscientious. The experience was great.
Very prompt
Worked very hard to remove spots
great service
The technician, the produces and the grout cleaning is amazing. Punctual, professiona, and polite.
Communication great, on time, process works, and technician was very professional.
Thomas was great. Prompt, efficient and great at communicating cost and process. Carpet looks and smells amazing and had pet stains and wear.
I wnjoued how efficiently the service went
After closely looking at my stained wood moldings where the carpet butts up to the moldings I saw numerous areas where there was scratches on the wood moldings from the large machine that applies the cleaning solution and agitates the carpet. Apparently the employee of Zerorez was moving his metal cleaning tool too quickly and kept knocking into the moulding thus creating the scratches and indents in stained wood moldings. NOT HAPPY AT ALL ABOUT THIS CARELESSNESS. SLOW DOWN THE CARPET CLEANING TO MAKE SURE YOU ARE NOT HITTING AND SCRATCHING STAINED WOOD MOLDINGS.
You have an excellent method to cleaning carpets with your ionized water but please take care on the use of your cleaning application tool in the future. Please train your employees to slow down during the cleaning of carpets. Three rooms of cleaning should and can take longer than 50 minutes from start to finish.
Quick and efficient technician and great results.
Juan was very professional and courteous. Thorough with the cleaning and explaining to us what was done when he finished. And on time! Great Job!!!
Chad did a fantastic job!! Your process is the best and amazing how well everything looks!
I like it the guy work this time I need same person next time.
It appears carpet very clean and dirty spots mostly gone.
Person doing cleaning easy to understand and polite.
I have used Zerorez for years for my carpet and furniture cleanings. They have never failed me.
Terrific job. Very satisfied. Service people very polite and courteous.
Carpets looked great. The technician did an excellent job!
You did a throrough job cleaning my carpet. The worker was courteous and explained the process.
Quick , efficient service.
Courteous and helpful staff member when scheduling. Very quickly added to the schedule. Personable and competent tech who cleaned the carpet. On time completion and cost as estimated.
Friendly, hardworking staff
Very good quick job, the technician was very polite and professional
Our Zerorez carpet guy was on time, and all business. He went straight to work and wasted no time. In addition to carpet cleaning he was supposed to clean our couches but after carefully looking at how the manufacturer suggested a dry method instead of the Zerorez water method, he explained he would not be able to clean the couches. He then helped out matters by recommending another cleaning company that could complete the work with a successful couch cleaning. That is both helpful and considerate and he should be commended for his willingness to problem solve and put the client first. A great job.
Duct cleaning guys were outstanding. No nonsense and all business. They worked together and completed all phases of the project quickly and successfully. I was pleased with their results and would ask them back again if and when needed in the future.
Curious employee did a great job. Traffic patterns are gone. I love the way the carpets feel and no odd smell or residue
The service was timely and the job was good.
I liked the multi-step process used to pull out pet hair from the previous owner's cats!
The technician was very nice, throughly explained the process and even expressed concern for my dog with the door being open during the cleaning. My carpets look great!

Removing dirty out of the carpet