- Phone: 317-388-5141
- Visit Website
based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and did a great job!
Our technician did a great job. He made sure to go over everything thoroughly and even did our bonus room extra because it had some stains.
Super fast turnaround and great job!
The technician was very professional, informing, and considerate during this visit. He answered all questions regarding the service with patience and knowledge.
The service was great! Showed up on time, asked where to focus on, made recommendations, finished timely with a smile on face. Definitely recommend.
They work well.
Very quick and efficient however, there is one area that I need to have addressed.
I previously used Stanley Steemer. However, I started using zero rez and find it dries faster and does not leave. The carpet is wet..
You so much zero Rez.
Very effective product, much better than Stanley Steamer!!! Very pleaaed with outcome after trying 3 other methods in past years and Kenny was very attentive and informative to explain products used in each phase of the overall process!! We have recommended him to our neighbor who used Stanley Streamer in past and is not pleased with their end result. We were especially pleased with the disappearance of our traffic patterns!!!!
You have a very effective product!!!!!!
My carpet are clean and fresh without the sent of other companies cleaner
Tech is alway great listen to my needs
Does a great job
Oh my goodness, my carpets look amazing. I am so pleased. Tevin was informative & knowledgeable & organized. My carpet looks like it did when it was installed 12 years ago
Fast scheduling.
Tevin, was our technician. He was very knowledgeable and did a Wonderful job!!!! We will definitely be using you guys again, and hope we can have Tevin again. I will be telling all my family and friends to use your company. Thank you Mrs. Burke
Did a wonderful job, very professional! Tevin did a great job!
Chemical free. Removed difficult stains. Friendly and efficient.
The house smelled the day after getting our carpet cleaned. There were areas that looked like they weren't cleaned and the service technician told me it was wear, however it is in a straight line in an area we don't walk frequently. There were spots that were from a chair that were 1-2 inches in diameter that are now 4 inches.
Tevin was our tech this time and he did an AMAZING job. Honestly, I don't think our carpets have ever come out cleaner
Derrick did a great job. Very efficient and friendly. Thank you Derrick we appreciate your dedication to do a good job.
On time. Kenny was polite and went right to work. Carpets look good after he was finished.
The technician was respectful and prompt. He addressed every concern and returned for touch ups.
Fast, clean, and friendly service
Workers were very professional and nice. Did a very good job.
I sent you a letter in the mail
As always, excellent customer service, Mike was prompt, quick to finish the job, and my carpet looks/feels great!
Good
I love the way the carpet is almost all the way dry by evening if we get a morning appt. The carpet looks clean, smells clean, not crunchy, and sweeps up beautifully the next day. I tell everyone about Zerorez! Wouldn't use anyone else!
I called Zerorez and they got me in right away. They provided a time window and were very prompt. They took before and after pictures and were very professional.
Results
Efficient, knowledgeable staff. Came right on time & didn’t take long.
The carpet dried quickly & looks great, even though it’s 20 years old!.
Very helpful and very informative. Reasonably priced for Cleaning Services. Scott was very pleasant.
A few areas of feedback or room for improvement. The service technician was polite and communicated their arrival time of 1115. The technician left a return air register sealed with zerorez tape. This would indicate that this return was potentially not cleaned. A second return air register tape was not fully removed. Also a floor vent was not cleaned it also had the zerorez tape that was not removed. It was visibly dirty inside, the same as peior to the cleaning. There was also excessive dust and debris left around a number of the floor registers and under the ceiling vents in the basement. Lastly, we called about these issues the day after the service call and have not received a return phone call.