Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2024 — Rated 8 out of 10 by D.C. Zerorez Indianapolis
What could we do to improve?

Had new carpet never cleaned. First time with you. Several spots should been treated better. I had to treat myself after visit. Nice guy though.

Report a concern   September 18, 2024 — Rated 10 out of 10 by P.H. Zerorez Indianapolis
What do you like about our products and services?

Odor removed

Report a concern   September 18, 2024 — Rated 10 out of 10 by L.G. Zerorez Indianapolis
What do you like about our products and services?

Ease of scheduling, no chemicals, communication

Report a concern   September 18, 2024 — Rated 10 out of 10 by N.B. Zerorez Indianapolis
What do you like about our products and services?

Odorless, and cleans well

Report a concern   September 18, 2024 — Rated 0 out of 10 by K.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

They were not able to clean and get the stains out. They actually look worse than they did before. Ruined.

Report a concern   September 18, 2024 — Rated 10 out of 10 by Steve Shepherd Zerorez Indianapolis
What do you like about our products and services?

technician took pride in work and did a good job.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Michele Davis Zerorez Indianapolis
What do you like about our products and services?

Brandon did an excellent job cleaning my carpets. He listened to all my concerns and was meticulous in his cleaning. My carpets look great and he was so good and efficient in his efforts. I love the 3 step cleaning approach. Highly recommend.

Report a concern   September 17, 2024 — Rated 10 out of 10 by Sharon Walker Zerorez Indianapolis
What do you like about our products and services?

I've used Zerorez for the past few years. Scott Stanley did the best job yet. He was professional, and friendly and my carpets look amazing.

Report a concern   September 17, 2024 — Rated 9 out of 10 by K.F. Zerorez Indianapolis
What do you like about our products and services?

on time . . . was fairly quick

Report a concern   September 17, 2024 — Rated 10 out of 10 by M.E. Zerorez Indianapolis
What do you like about our products and services?

I thought the product and service were great, only piece of feedback is my stairs stayed damp much longer than the other areas, into the next evening.

Report a concern   September 16, 2024 — Rated 9 out of 10 by J.R. Zerorez Indianapolis
What do you like about our products and services?

Great service from the technician. A true professional! Wonderful job in cleaning our carpets. We are very pleased with the results.

Report a concern   September 15, 2024 — Rated 7 out of 10 by B.B. Zerorez Indianapolis
What could we do to improve?

Our technician did a very good job with cleaning our bedroom carpet and our large sectional. Our experience this time was very different. The technicians vehicle had trouble and it made a very very long appointment. It does make me hesitant about the next time I schedule because instead of taking about three hours it took almost all day.

Report a concern   September 15, 2024 — Rated 10 out of 10 by J.Y. Zerorez Indianapolis
What do you like about our products and services?

Convenient online scheduling and great customer service.

Report a concern   September 15, 2024 — Rated 10 out of 10 by Callie Mehling Zerorez Indianapolis
What do you like about our products and services?

My couch looked so much better after the cleaning!

Report a concern   September 14, 2024 — Rated 10 out of 10 by J.L. Zerorez Indianapolis
What do you like about our products and services?

There is a visible difference that others noticed how clean it looks. The representative was very professional and polite. He was punctual and thorough.

Report a concern   September 14, 2024 — Rated 9 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

The product used to clean the hair color off the back of the love seat is the one product used that I do like. Most areas of the carpet looks much cleaner than before, although there are certain areas that has been used more frequently and may need to be replaced that carpet in the future.

Report a concern   September 14, 2024 — Rated 10 out of 10 by L.R. Zerorez Indianapolis
What do you like about our products and services?

Courteous and efficient service person. Multiple pet spots removed. All looks good.

Report a concern   September 13, 2024 — Rated 10 out of 10 by B.C. Zerorez Indianapolis
What do you like about our products and services?

I have used Zero Res for several years. They are prompt, knowledgable and polite. My carpets always look great.

Report a concern   September 12, 2024 — Rated 5 out of 10 by M.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Spent $700 for 2 hours of work and although the job was done well, it wasn’t worth $350/hour. I was also appalled by the fact that during the phone payment process, the customer is asked if we want to leave a tip!!?? I paid a fortune for 2 hrs of work and certainly am not tipping a service provider and hope that the company adequately pays their service staff for the work they do.

Report a concern   September 12, 2024 — Rated 10 out of 10 by Diane Cox Zerorez Indianapolis
What do you like about our products and services?

No soap residue on my carpets

Report a concern   September 12, 2024 — Rated 10 out of 10 by Kim Riley Zerorez Indianapolis
What do you like about our products and services?

Our technician was prompt and he was very thorough. He did a walk through, quoted me the exact price asking for approval, and then got right to work. The carpets came out very clean and there were no hidden fees or the selling of "add ons" which I appreciate.

Report a concern   September 12, 2024 — Rated 10 out of 10 by J.J. Zerorez Indianapolis
What do you like about our products and services?

Very professional and timely!

Report a concern   September 12, 2024 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

Your service administrator was well-versed on product as well as technique. He communicated what he was doing and why as well as valued my property. I will recommend this company to my friends and family. It was streamline and I am well pleased with the end result. My husband and I just commented this very morning that our carpet feel and looks brand new.
Thank you for your service

Report a concern   September 12, 2024 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

I liked that carpet doesn’t feel rough after, was easy to schedule online, and the tech was friendly and quick.

Report a concern   September 11, 2024 — Rated 10 out of 10 by L.G. Zerorez Indianapolis
What do you like about our products and services?

The technician was knowledgeable and helpful.

Report a concern   September 11, 2024 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

The air ducts and dryer vent were cleaned by a couple of very professional and courteous men, and the cost was more reasonable than others. My house smelled so fresh after the cleaning. I would highly recommend Zerorez.

Report a concern   September 11, 2024 — Rated 8 out of 10 by V.K. Zerorez Indianapolis
What could we do to improve?

A little pricey for my small studio apartment. 170.00, 15 minutes

Report a concern   September 11, 2024 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

Technician was knowledgeable and did a great job.

Report a concern   September 10, 2024 — Rated 10 out of 10 by John Martin Zerorez Indianapolis
What do you like about our products and services?

Duwon was efficient, friendly, and professional.

Report a concern   September 10, 2024 — Rated 10 out of 10 by Jim Trump Zerorez Indianapolis
What do you like about our products and services?

My wife said the tech. was very nice and did a nice job.


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