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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There were several areas (not associated with pet issues) that did not any better after the service than before. In fact, I used my Hoover home carpet cleaner and was amazed at the amount of dirt I extracted from these same areas. The water was filthy. These areas look much better than after your treatment. I also thought the $88 charge for the two very small areas treated with the pet topical product was EXCESSIVE. I bought a gallon of Nature's Miracle for $18.00 at Pet Supplies Plus and it was more effective. I also believe I was overcharged for the stairs. I counted 14 and at $4.00 per stair, that comes to $54.00 not $64.00. Also, the bottom riser did not appear to be touched.
Carpet looked terrific and I liked how it wasn't crunchy afterwards. The pretreater also smelled great!
Areas of carpet felt crunchy after they dried. Is this normal?
the tech that came out didn't offer to help me move the larger furniture and/or offer to put plastic under the legs of the furniture that did not get moved so it wouldn't get wet
I called with a concern from my recent apt. I could not tell the carpets had been cleaned as my wife had to spot clean areas on her own. I was told a supervisor would be contacting me and this did not happen. I spent over 500 dollars on service.
Great job and very friendly.
Very professional
Product has very little to no odor
Appointment time promptly met
Carpets look great
Liked Nathaniel. Very knowledgeable.
Good products and excellent customer service.
The Tech was very nice and the carpets are the cleanest ever!
Great job removing spots. Out carpet looks new!
Carpets came clean & there was no lingering odor. Carpets dried quickly too.
We paid for the 3 room special & an oversized room but one of the 3 rooms wasn't done. I was glad the technician was able to come later that day to finish the job, but the timing was inconvenient. I was also disappointed that when I called to say that a room was missed an apology was never offered. The technician apologized but I expected an apology on the phone & was surprised I didn't get one.
No chemicals and the guys were very fast.
very friendly and professional, reasonable pricing and great service
They smelled great! The guys who came here were extremely friendly and courteous! Thank you!
Good communication. Quick and effective cleaning. Pleasant employer.
When I described my needs to Alley who scheduled the appointment, she told me that there was a 3 room special for $129 and a charge of $4 per stair step. I had 12 stairs, so that was going to be $48. She said there would be an additional $34 charge for the hallway and a $34 charge for the bathroom, but that the service tech would have to see the traffic area I needed to have cleaned to decide whether they would price it as an additional room or as a hallway. (It ended up being priced as a walk-in closet.) Alley said there was a $14 charge for waste water disposal. I told her that my cat had sprayed in the 4 corners of 2 rooms, but that I had already treated those areas and cleaned a lot of it up. I told her you couldn't see any stains, but I was concerned about a faint smell that was beginning to develop. She said that there was a special treatment for pet urine that would take care of the smell and that it cost $75 per gallon. She said that with 4 corners in 2 rooms, it would probably take 1 gallon, but might take 2 gallons at the most. I came away with the impression that I could expect the total job to cost in the range of $350 to $400. However, when the service tech arrived at my home, he said that pet urine treatment required 1 gallon of special solution for each spot where the cat had sprayed -- in other words, it would cost $75 per spot. (8 spots = $600). I told the service tech that Alley had said that the solution was concentrated and I thought it was mixed with water so that one to two gallons of the special solution was all that was necessary to treat all of the spots. He said no - it required one gallon per spot. However, he said he thought he could treat all 8 spots with just 6 gallons of the special solution. (6 gallons = $450). I was shocked at the cost, but I also wanted to treat the problem and the service tech was standing in my house ready to start the job, so I agreed to the price, which (adding in for the back side of a couch) ended up being a whopping $801 -- double what I had expected based on my phone conversation with Alley. Afterwards, my mom, who was at the house while the work was being done, told me she that she would never pay $800 to get her carpets cleaned and my friends have all expressed shock that carpet cleaning 3 rooms, 2 hallways and 12 stairs -- even with a pet urine treatment -- would cost nearly $1,000. My mom and friends are all saying I got "taken." And, now I am regretting that I paid so much money to have work done that doesn't seem to have made any difference. The corners where the cat sprayed smell exactly the same now as they did before they were cleaned. Alley was very nice on the phone and the service tech was very nice and professional. My mom even said that the service tech worked very dilligently. However, I think you need to be more up front with customers that the special pet urine treatment costs $75 per spot, so that pet owners have a more accurate understanding of what their total cost will really be before deciding whether to hire your company. -- Name removed
Great staff, excellent service.
Did a nice job and very courteous.
Wonderful help and best carpet cleaning I've had in years.
It's really easy to schedule and the end result was very nice. Our carpet was old and looked really bad but it's so nice now to see how fresh it turned out.
Prompt, polite technicians. Very efficient and informative.
I was very impressed right after the cleaning. After that it went downhill. It took almost 2 full days for the area to be dry and now there is a faint smell from the dog urine that was in the carpet. On top of that the spots of dirt that were removed are starting to show back up.
I like that you don't use any soap that leaves a sticky feeling to the carpet. I love the fact that you say it dries in 4 to 6 hours and it does!!
Punctual, friendly, did a good job explaining the process. End result was wonderful looking carpet!
My old rec room carpet looks fabulous after it was cleaned by zerorez!!! Great technician, service and company. Will use again and have already recommended them to neighbors!!!
Customer service. Promptness. Thorough cleaning.
Excellent customer service!
Green clean and dries quickly