Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2014 — Rated 10 out of 10 by B.M.B. Zerorez Indianapolis
What do you like about our products and services?

All natural, no chemicals used!

Report a concern   July 3, 2014 — Rated 9 out of 10 by N.B. Zerorez Indianapolis
What do you like about our products and services?

Friendly; not pushy about trying to up-sell us on additional services.

Report a concern   July 2, 2014 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

Very professional and went above and beyond expectation! Carpets look great!

Report a concern   July 1, 2014 — Rated 5 out of 10 by E.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My couch doesn't look much cleaner than before it was "cleaned." The products did not remove spots from where we and the dog sit on the couch. Disappointed.

Report a concern   July 1, 2014 — Rated 10 out of 10 by P.M. Zerorez Indianapolis
What do you like about our products and services?

Clean,green, technician was very professional,

Report a concern   June 30, 2014 — Rated 10 out of 10 by D.A. Zerorez Indianapolis
What do you like about our products and services?

Minimal chemicals, easy to schedule, good customer service

Report a concern   June 30, 2014 — Rated 9 out of 10 by A.H.V. Zerorez Indianapolis
What do you like about our products and services?

Very professional and courteous technician; easy scheduling

Report a concern   June 30, 2014 — Rated 9 out of 10 by A.D. Zerorez Indianapolis
What do you like about our products and services?

I love the fresh smell and the lack of chemicals used.

Report a concern   June 30, 2014 — Rated 10 out of 10 by J.A.E. Zerorez Indianapolis
What do you like about our products and services?

Very professional staff who took the time to answer questions and offer advice, etc

Report a concern   June 29, 2014 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

Great job. Very professional and on time

Report a concern   June 29, 2014 — Rated 9 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

carpets felt soft and there was no stickiness left behind

Report a concern   June 29, 2014 — Rated 10 out of 10 by P.L. Zerorez Indianapolis
What do you like about our products and services?

Worked with me with scheduling. Quick and efficient, carpets look dandy

Report a concern   June 29, 2014 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

It was very professional and the product is awesome. I would defunitely rrvommend yohr sdrvive to our friends and fsmily!

Report a concern   June 29, 2014 — Rated 10 out of 10 by Laine Bullerman Zerorez Indianapolis
What do you like about our products and services?

Your employees were professional and courteous! The process was fast and the products worked great! Our carpets look almost brand new!

Report a concern   June 28, 2014 — Rated 10 out of 10 by D.F. Zerorez Indianapolis
What do you like about our products and services?

Technician was on time, professional in doing the work and did an excellent job. I was very satisfied with how a heavy traffic area came clean.

Report a concern   June 28, 2014 — Rated 0 out of 10 by P.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Carpet not clean

Report a concern   June 27, 2014 — Rated 10 out of 10 by A.E. Zerorez Indianapolis
What do you like about our products and services?

my wife told me that they were very professional. Will recommend and have them out here again!

Report a concern   June 26, 2014 — Rated 10 out of 10 by N.H. Zerorez Indianapolis
What do you like about our products and services?

My carpet feels much softer than it did after other professional cleanings. More like a freshly laundered towel.

Report a concern   June 26, 2014 — Rated 8 out of 10 by T.J.V. Zerorez Indianapolis
What could we do to improve?

This is the second home that we have had ZeroRez out to and been please with the results. We did have some "worn and very dirty" traffic spots in front of what used to be the old owners sectional that didn't come all the way clean, but that could be the quality of the carpet. Overall, we like the results.

Report a concern   June 25, 2014 — Rated 10 out of 10 by Carole Florian Zerorez Indianapolis
What do you like about our products and services?

Patrick Great young man.Likes his job & it is obvious.

Report a concern   June 25, 2014 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

I was extremely happy with the professional and courteous attitude of your rep that cleaned my carpet. He was very nice and did a great job. I am not sure how old the carpet is, but I've been in the apartment for 2 years and it wasn't new when I moved in. It looked as close to new as possible when he was finished. I did just recommend you to my boss.

Report a concern   June 24, 2014 — Rated 10 out of 10 by N.B. Zerorez Indianapolis
What do you like about our products and services?

Great customer service. Very thorough. Looks great.

Report a concern   June 24, 2014 — Rated 10 out of 10 by K.L.S. Zerorez Indianapolis
What do you like about our products and services?

No sickly sweet odor just a pleasant clean fragrance, totaly eliminated the urine odor and dried in 8 hours. The last time I had my carpets shampooed it took 3 days to dry and stank for weeks.
Your service person was courteous and did his work quickly and efficiently.

Report a concern   June 24, 2014 — Rated 7 out of 10 by D.H. Zerorez Indianapolis
What could we do to improve?

If cleaning multiple rooms, bring more than 1 fan to help the drying process

Report a concern   June 24, 2014 — Rated 10 out of 10 by Kathleen Broady Zerorez Indianapolis
What do you like about our products and services?

Justin was prompt and very professional.
Wasn't in a hurry and aimed to please.
Hope all of your employees are as loyal and
Accommodating. Thankyou Justin and zerorez,
I would highly recommend.

Report a concern   June 23, 2014 — Rated 9 out of 10 by C.W. Zerorez Indianapolis
What do you like about our products and services?

I like that you don't use soap. However, I was told that you would bring fans and he didn't. The fabric protectant feels to me like a film on the carpet. I couldn't tell if it was dry or not but I think I was feeling the protectant. I think Andrew is very nice and polite and am satisfied with the results of the cleaning. But, I was a bit disappointed in the den carpet. I probably had higher expectations that were not realistic. When your ads on the radio said the cleaning would make my carpet look like new, I really thought that would happen. I still like the idea of the process you use and would recommend you.

Report a concern   June 23, 2014 — Rated 10 out of 10 by C.A.G. Zerorez Indianapolis
What do you like about our products and services?

Process was quick and easy and did a good job of cleaning my carpets.

Report a concern   June 23, 2014 — Rated 0 out of 10 by B.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

You missed your orginal appointment time. If I cancelled in less than 24hrs you'd charge me a cancellation fee. But when you miss your appointment time you give me a measly ten percent discount.

Report a concern   June 23, 2014 — Rated 10 out of 10 by Shannon R McCullough Zerorez Indianapolis
What do you like about our products and services?

Method of cleaning and sanitation with no chemicals. Customer service was fantastic prior to the appointment. Patrick cleaned out carpets and was very friendly, thorough, and came early in our window of time which was really nice. Definitely will use this service again.

Report a concern   June 23, 2014 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

The associate was friendly and the product worked nicely and cleaned the carpet. It made the carpet look much better.


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