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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fact that you do not use soap and shampoo that leave a film on the carpet. I am so pleased with how clean the carpet looks. The service men were very friendly and helpful.
The technician, Jeff (I think) was really personable. My wife said next time she will specifically ask for him. The carpet is once again soft like when it was new.
I was comfortable with Don, the tech that came to my house. Very kind man. I appreciated the fact that he covered his shoes before coming in my home and put down protective covers on hallway where he brought in equipment. He also used corner guards to protect the woodwork in our home. After cleaning there was no yucky soapy smell. There was no smell at all that I noticed. The floors really looked great and they dried quickly!
Very friendly and knowledgable technician. Carpet looks and smells great
Patrick was very professional and educational on the Zerorez process. Job was very well done! Excellent and courteous service.
No chemical odor after the work is done.
The process eliminated some pretty set in stains and did not leave the carpet crunchy. The Dillon used had a pleasant citrus smell. The technician Jeff was extremely nice and explained the entire process.
Cleaning was thorough, listened to my concerns, and you came when you said you would come. I also like the crew is not overworked or too tired to do my carpet.
Your service is amazing! You have brought all my carpets back to life. I have been singing your praises since the first time I have used Zerorez. Many, many thanks!
The product removed a big stain that we had as you entered into the room. The service was very excellent and we are very happy with the results.
They lack of chemicals is fantastic. No fake smells, just great clean carpet.
The technician was very thorough and went though all the options. He listened to my concerns and addressed them. I could not be happier with the results. I am a true believer and will recommend you to everyone I know
Let me tell you that Don Lee is an exceptional hard worker. He labored for over 3 hours on our carpets, not satisfied to simply scrub a little and leave. You are quite fortunate to have such a dedicated employee with so much expertise in your organization! If we had more cash on hand I would've gladly given him a larger tip.
About the results: We were STUNNED at how absolutely SPOTLESS & fresh smelling was after Don had finished cleaning them! Honestly, it looks like we rolled in new carpeting. I'm so impressed that I'm now actively telling our friends and family about Zerorez--nothing else like it here in Indiana! Please convey this to Mr. Kennedy--he's got a winner franchise here in Zerorez!
Very professional & friendly
Great job
Helpful people, kind service, great results. Thanks!
Very professional, prompt, friendly, and carpet looks great!
Nathaniel was professional, worked hard and was friendly. He explained the process and was knowledgable.
That it is eco-friendly, and the tech was very informative about your company which was very important to me, and I truly appreciated it. Jeff the tech was no nice and mannerly, which made me feel very comtfortable. B.L.
This was our 1st experience with Zerorez. Needless to say, we are convinced. By far the best carpet service we have ever experienced. Not only were our carpets obviously clean when Patrick left the house, they were DRY! And there was absolutely ZERO residual carpet cleaning smell! We are SOLD. This new technology is very impressive. Ready to schedule my next appointment for the remainding areas in the house.
Thanks for the fabulous service!
Tim & Jeannie Keenan
Zionsville - Indiana
Customer service was great, the guys were great, the attention to details were great but the empowered water fell a bit short when it came to the effectiveness of cleaning the high traffic areas.
A couple things really stand out with my experience. One, your technician was very polite and friendly and I felt like I could trust what he was telling me. I didnt feel like I was being taken advantage of. Second, he spend a great deal of time working on the carpet. I was very impressed with his patience and willingness to really get the carpet clean. I thanked him for taking the extra time.
The tech was very knowledgable and helpful, I have already recommended them to friends
Serviceman (Nathaniel ) was great , polite , informative, very knowledgeable. Products left my drugs and furniture
looking great , was fast drying, and left no nasty odors.
On time, Floors looked great when I came home!
Carpet wasn't stiff or required sweeping after it dried
Not saturated. Did dry quickly
Technician was helpful and appreciated information about carpet care. The carpet is clean which was a our main objective. Impressed that the process used really worked!
Very professional. Honest on what is realistically cleanable or not before attempting certain areas.
Carpet took twice as long (+) to dry tho, but may have had to dig alittle deeper than thought.
Looks great and appreciate the phone calls to follow up after I made an online appointment.
Patrick worked very hard, took his time to get everything clean. Then made sure I looked at it before he left.