- Phone: 317-388-5141
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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the fact that you are a green company! Service and technician were excellent!!! By far the best carpet cleaning we have ever used!! Will highly recommend your company to everyone !!
Everything. Great company.
That they're not harsh chemicals
Just like how customer focused the company was
I wasn't available during the cleaning visit. We were charged for an extra room, that I feel was a little over charged as one of the rooms had a bed in it that took up most of the room size, very little carpet was cleaned for that room. The floor was still wet when I got home at 6:00, turned on all the fans, turned up the heat a little, finally by the next morning the carpet was mostly dry so we could move furniture back to its normal location.
Not sure that I can recommend Zerorez. I heard about it on WFMS, thought we would try it.
I am OK, but not over joyed. Sorry for my comments, but that is how I feel. Name removed
I like that there was no smell of Chemicals after the cleaning. I was glad that no carpet rake was used after cleaning. Nathaniel was very pleasant to talk to!
I thought I was a pretty clean person, but I was amazed at how the carpets looked after Zerorez cleaned them. I love the vacuum thing that sucked up all the hidden hairballs and dust bunnies that was by far my favorite part. I am definitely having Zerorez back out to clean the rest.
This would be a 10 but the wording on your web site is very misleading when it comes to sealing a hard surface floor that has been cleaned. Your web site description of your hard surface cleaning insinuates that sealing will be done once the surface is cleaned. It does not mention, nor did your telephone representative ever mention that the sealing would be an extra charge (which was basically double the cost of the hard surface cleaning). This was very upsetting to me and I believe it borderlines on being very deceptive. Your technician who cleaned my carpet and tile floors was outstanding and did a great job but it is a shame that he is the one that is left to take the brunt of my dissatisfaction with your misleading tactics. I plan on posting these same comments on social media web sites soon so I suggest that you change the wording on your web site and your customer service training and stop hiding this extra charge.
WE like that no chemicals are used. Carpets look great.
It was easy. Dries fast and left the carpets clean.
Nathaniel did a fantastic job of explaining how zerorez worked and made sure I was satisfied with the work he did before he left.
thorough, Quick Clean result and, fficient.
Met expectations tech Patrick seemed very knoledgeable, timing was as expected. Final job was well received.
It is the best carpet cleaning we ever had done.
Explained service well, and did a very good job. Carpets looked excellent! Jeff did a very good job! Very knowledgeable about the company and was helpful with questions I asked!
no chemical use is great. and the service fron beginning to end were the best ive seen.frim office to field.
I like the no chemical idea!
And Patrick was very professional!
I love that it's all natural cleaning and the tech was very professional and friendly!
Professional and conscientious technician.
Safe for pets and children. Also environmentally friendly
On time. Friendly. Tile floor exceptionally clean. Honest appraisal.
Your staff was friendly and professional. Patrick did a great job on the carpets and was open to questions and explaining the process he would be doing. He also arrived on time and took care to keep the entry clean while entering and exiting the house. It was great to walk on the floor barefoot and feel a soft carpet (not stiff from chemicals). Thank you for a wonderful experience.
No chemicals or residue. Courteous staff.
Everything was amazing. My carpets look brand new. Everyone that I came in contact with thru the company was wonderful.
How effective it cleaned my slate entryway and nice your people (Eric and Nathan - I think) were.
The service was easy to set up. I requested a quote online and recieved a response the same day. Once my service was arranged, I recieved a phone call 30mins before the cleaner (Jeff)arrived and the whole cleaning process only took about an hour. The cleaner informed me of everything he was doing step by step and answered all my questions. He also provided some styrofoam blocks to put my furniture on while the carpet dried. Overall, the service was great and my carpets look fantastic!
Patrick and Erik were so personable. They were extremely friendly and professional. I love to see people smile when they work. They did an excellent job and my 11 year old carpenting has not looked this good in years.
My carpets look amazing and the service was very prompt, professional, and friendly.
My floors looked great and Patrick was great!
No soap.Service person wore shoe protectors on their feet and respected furniture.