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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were very nice, professional,and polite. Took there time, the service is great.
I think the quality and service is excellent. The only suggestion I have is to drop the minimum as it did cause me to look at other companies.
Carpet looked very clean and it was nice to know that there was no residue at the end of the day. Customer service was professional on the phone and in person. Technician (Patrick) went out of his way to make sure I was getting the service that I wanted. He took his time to make sure I was satisfied and didn't just rush out the door.
I did not expect the carpet to be perfect, and I understand that traffic areas are difficult. But the carpet in my family room does not look like it was even cleaned. I was very disappointed. The other areas are about as expected. I was not there during the cleaning, but disappointed when I got home and saw the results.
The dirt on edges of stairs does not look much better. There are some areas where stain removal was not what I was hoping for
Excellent service and proffesionalism.
The staff member, Zack, showed up on time and was very professional, knowledgeable and nice. The carpets look amazing! He even gave us a few discounts since one of our carpets is pretty badly worn and has heavy foot traffic stains. We already recommended him to a friend for their future carpet cleaning.
The tech was very friendly and professional. He went out of his way to explain the process and make sure that he was thorough in his cleaning. I had the whole house cleaned but do to their process was able to move about around a much dryer household than compared to their competitors
Our carpets looked fantastic! It was such a quick process which helped us out a lot!
Dries quickly, thorough, professional
There was an area behind our bedroom door that was not cleaned. I verified this by feeling the carpet with my hands within a few minutes after the worker had left the house. The carpet was completely dry behind the door while the rest of the room was damp.
Also there was an issue with the upholstery tool so our couch could not be cleaned. Not a big deal but the issue I have is the oness was put back on me to call back to place another order to have this remaining work to be done. Seems like you could have taken the time to call me and set up a new day and time to come back.
You couldn't get stains out and you made them worse.
They were on time and did a good job as far as I know. They were not here long and we're very professional.
I like there are no chemicals. I like the service person offered the best solutions.
Furniture not done to my satisfaction
I realize it won't look new but after dry looks worse than before.
The guy acted like he did not know how to do furniture
The carpets were cleaned a bit better than when I have used a traditional professional cleaning service. I forgot to show an entry to the basement that is the same carpet and connected to the family room carpet that we had cleaned. Hopefully it can be included next time no charge. I am very satisfied and am recommending
The technician, Bryan, was very knowledgeable and thorough. The rug had pet stains that he removed quickly and then put down a treatment so the pet will be dissuaded from using the carpet. Very satisfied customer!
Your process does no clean stains. I will not use Zerorez again nor recommend it to anyone.
No chemicals
DID A GREAT JOB ...
Great customer service by both the office and technicians. Great results with carpet cleaning, too!!
I like the concept and our carpets look good
Technician was very nice, informative, professional, helpful, etc.
Loved the smell of it, loved how clean the carpets came, and loved the service!
Friendly staff and satisfied with your service
No soap! Dried quickly without the worry of leaving soap behind!
very safe for kids, no soap. very friendly technicians.
They came back to repeat the carpet cleaning after I wasn't satisfied last time, but talked me into a deeper cleaning solution for the pet stains. It didn't seem to do much better, the stains seem to be getting darker. Unfortunately, It was really chilly outside, so it took about 3-4 days for the carpet to fully dry. And I felt like there was a residue left afterward. I kept walking onto my kitchen floor after walking on the carpet, and it was making my kitchen floor sticky.
Great employee
We liked how knowledgeable Eric was on what needed to be done and how he took his time to make sure everything was done well. Also liked how quickly the areas dried.