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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets always come out very clean and the personnel are very friendly.
Fast, friendly, and informative service. Carpets look great and feel good to walk on without socks!
Dry, no chemical smell. Friendly and clean workers. My tile grout looks brand new!
Service was timely and professional. Opportunity for feedback and assessment during the cleaning process. Actual cost and estimate were very comparable.
Great service clean carpets, have not yet received are receipt.
Everything was great excel the price. Waaaaay too high.
Professional
your cleaning system. Our technician did a fine job and was professional, polite and articulate.
You were unable to remove 4 pet urine stains from my 6 month old carpet. The stains were less than 2 weeks old. Your treatment left a residual odor. We declined your offer to retreat using the same process. Doing the same process twice will give you the same results twice.
I think I even paid extra for the pet treatment. I can't confirm that because I've never received the email receipt. A credit for at least the pet treatment would have been reasonable.
Your hose also scratched one of the posts for our staircase.
Your technician was very courteous.
I will share my experience but not my recommendation with the 200+ agents in my real estate office.
Name removed
Keller Williams Realty
You both were polite, did a great job, and the carpets look terrific!
Chemical free and the spots stay away!
The cleaner was friendly, professional and knowledgeable. Communications from the company beforehand and during the cleaning were great.
I appreciate the technicians' honesty and thoroughness. They always offer suggestions and advice for keeping the carpet clean in between cleanings or to save money with their annual service plans. I'm always pleased with the results!
Customer service with zerorez was great - from the ladies I spoke with to schedule the appointment to the guy who did the cleaning, all were very helpful and friendly. I was pleased too with the length of time it took to clean my carpets. The cleaning it's self was both good and bad. My stairs look phenomenal! There were a couple of spots though, namely one in the living room where there was a recent diet coke stain, that seemed to be gone that day, but reappeared the next. I feel like my personal carpet cleaner could have eliminated that stain and I will likely work on it next weekend.
Good techs, informative, good, quick service
Good customer service.
service person was great and carpets seem really great and weren't soaking wet!
I like the fresh, clean smell of the products
Professional,prompt and did a great job!
prompt. professional. I got exactly what I wanted.
Scheduling process was quick and efficient. The guy who came to the house was professional and took the time to explain what he was doing.
Zeroes is a vet professional company. The tech was very polite and explained every step he was going to take. He would even show me the results of each step after it was preformed. They never make you feel like you have to order anything you don't want. They have no hidden charges and are upfront with price of their services.
The products worked great. My carpet looks like new and the service was fabulous
Very professional staff, process was very easy, safe and fast. Drying time was also fast. Will definitely use again
Your technician was very friendly and informative throughout the procedure letting me know exactly what he was doing each step of the process. Your product seemed to do a very good job. Overall a pleasant experience!
I am still waiting for a detailed invoice. The tech Erik said I would be emailed on the afternoon of my service date. It didn't arrive so I called customer service Tues. morning, the lady said she would email me on that afternoon. I still haven't received one. Obviously Zero Rev has my email or I wouldn't have received this request.
Very professional and courteous. Explained everything in great detail and did a great job!
There was no "cleaner smell" when you left. It just smelled fresh and clean in our home. It feels clean in here, too.
That u were on time and you use no chemicals
the carpet dries so quickly. On time for appointments.