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based on 18598 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets looked really good and new again
Nice service, friendly
You do a good job and get it clean at a reasonable price
Fantabulous!! Carpets are like new, very professional and a company who knows the meaning of great customer service. Thank you!
Really see a difference after cleaned
It's green
Zerorez gets it right and right is what I was looking for! Thank you for getting it right. Name removed Indianapolis
The second time you came out, it was much cleaner. However, your technician put the piano bench down while the carpet was wet. It left four square brown marks in the carpet where the bench legs came down. I have tried vinegar, baking soda, and rubbing alcohol - but nothing will get the four brown marks out. They are each about an inch and a half in diameter.
The quick drying time is wonderful. I guess I had unrealistic expectations of my traffic patterns which were my only problem. They are less noticeable after the cleaning but I suppose the carpet is just not going to make a comeback to its new state!
Quick service and came when you said you would. Fast drying time. And very pleasant & knowledgeable service tech. Treated the property as he would his own.
Clean rugs and tiles!
arrived promptly & was respectfully professional
Quick and seems to be a good job
Came when promised; courteous employee, no harsh chemicals, rug felt clean to the touch/no residue. Pleasant smell. Dog stains gone!
I like that it is a green product.
Great work, on time, and very friendly!
No crusty soap residue
Pricing does not seem as competitive.
I liked: Easy and accommodating scheduling, call prior to arrival, on time, technician was professional and informative.
Very professional personnel.
Andrew was a wonderful technician....very professional and courteous. I love that he arrived early to appt. I also appreciated the call from company notifying of his arrival. Carpets look amazing!! All stains removed and looks clean and smells fresh. Dried in a few hours and carpets were very soft, not crunchy as with other carpet cleaning companies. Cleaned my area wool rugs which look new again and they were in high teaffic area. Nice to not gave to send out for cleaning. Price was affordable which means can have done more regularly. Best experience I've ever had with carpet cleaning! Thank you Zerorez!!
Sincerely,
First name removed
I like that chemicals are not involved and that the water used is hot enough to sanitize. I also appreciated how the technician took the time to explain the process.
Your service person was great!!!
Carpets look great.
Patrick is excellent, hard-working, polite, clean. Felt very comfortable with him in our home, he treated it like it was his own home.
There wasn't any smell or odor from the cleaning product.
Very good service and nice serviceman
The no chemical carpet cleaning and the 30 day guarantee
Quality job and friendly tech
The problem we had with the basement carpet was very upsetting to me. I've never had carpet cleaned that was literally soaked and took 3 days to dry and had so many wrinkles. Zerorez did send someone one to re-stretch the carpet but all the delay caused us to have to re-schedule an important appointment to have our home video-taped for selling. I still think we should be compensated for the inconvenience this caused us. At this point, I am not willing to recommend your services. The person who came out to stretch the carpet thought maybe the filtering system in the truck was not working properly and the lack of suction to remove the water/dirt left the carpet very, very wet. The technician should have checked it more carefully.