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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First, the lack of chemical stench. Second, the thoroughness and stain-removal. Third, the professionalism of the entire staff. Erik and Luke were at my home last week, and did just a wonderful job on a large collection of inherited furniture (having it recovered). I cannot BELIEVE how 30 years of "smell" is now missing from this furniture. I feel so much better about handing it over to the reupholstery team now. The rugs you cleaned for me last year still look brand new, along with the microsuede couch in our basement.
No chemical smell, dries fast, great customer service!
No chemicals!!!
How no chemicals as used and how quick the service was
Safe for pets
Honest regarding whether you thought we needed the additional pet treatment or not.
Zach, the tech was early, efficient and very pleasant to deal with. He did a great job on some very old carpet with dirt and stains from 5 kids and 4 dogs. Your product/system gave us the best carpet cleaning that we have ever had. That old carpet looks better than it has in years.
The carpet is definitely cleaner but I am not seeing a big difference between your process and other companies yet your fee is much higher than what we usually pay. We decided to try Zerorez becuase we were not convinced our carpet was getting the cleanest or that the "scotchguarding" was effective with our usual carpet cleaners but we can see no difference between yours and theirs. Zach was very polite and worked well with us regarding our procedure and he represented your company very well. I do think that he missed an area of carpet behind our front desk service counter.
Your girls on the phone were very pleasant,polite and helpful also so we have no complaints at all regarding staff. We simply can't see the difference to justify the cost but thanks again for working with us.
I feel like you get our carpeting cleaner than anyone else. And that makes me happy.
Loved your service and Patrick was FABULOUS!
my carpet was is really bad shape... I can't believe how great it looks. And Andrew was quick and professional! We will use again - I can't wait to see what my rug looks like that we sent off to be cleaned!!
The Zerorez team communicated via email and a final confirmation phone call was made the morning of letting us know exactly when the technician would arrive. He was on-time, professional and explained the process in detail. We will use them again.
offer some kind of brightner for high traffic areas
I had three rooms of carpet cleaned by Zerorez recently. Zerorez makes it extremely easy to schedule a time convenient to you. I scheduled on line and received immediate confirmation. The technician was very polite and explained every step. There are no harsh chemicals used and it dries relatively quickly. My carpet is ready for the holidays!
I was treated professionally from the moment I called to set up my appointment. The people I felt with were very friendly. My tech answered all my questions when he was here.
Great service. I liked getting a reminder call about needing carpets cleaned. I liked getting called to let me know the service tech was going to be arriving in 45 min. Very friendly tech. He did a fantastic job. I will be bragging about your service to my friends.
Carpets were pretty wet took a long time to dry and price was the highest of any carpet cleaner I have ever used
Service was excellent and the tech was veep professional, polite and helpful.
I am so happy with how my carpets turned out--it was a nice surprise!
From the moment I scheduled my appointment I felt like a valued customer. I was emailed my appointment date and time as well as a email with clarification of the service I signed up for. The tech sent to my home was polite as he completed each room he ask if the area looked ok or did he need to go over another area again. I was totally wowed with this company.
The results are truly amazing! The carpets are stunning, they smell great and they are so soft!
No soapy residue. Drying time was pretty fast. Patrick and Luke were on time, very professional, and kept me informed on everything they were doing. I have already recommended them to a few people.
How much detail was involved. The end results looks great
The guys worked hard and the product does not leave soap residue.
Carpet was very clean and there is no chemical smell. Courteous service.
On time. Courteous. Clean.
It's different than what everyone else offers.
I couldn't believe the dark stains they were able to completely erase in the dining room!
The people, from the ones who answer the phone to the ones who show up to clean the carpets. They are all great! I tell all my customers about Zerorez and in a business like mine they listen.

Quick and my carpets look much better.