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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service tech on time.
I like the fact that your cleaning product is water based. Not chemicals.
Very courteous and informative representatives. (Luke B.)
Carpets look great and house smells clean
Quick and efficient
Carpets look better than they ever have with any other company
Great work and great customer service
I loved how quick I was able to get the cleaning scheduled. I also though everyone was extremely nice and easy to deal with. Very satisfied all around.
Carpet looks brighter, pathways cleaned well. Serviceman helpful in assisting daughter
to move several items since I was unable to do so.
I like that no chemicals are left in my carpet, but yet it was clean. And the service tech that came out was very clean cut and nice. Thanks!
Customer Service was top notch... Eric did a fantastic job on my carpets!
Professional technicians.
The pricing is a bit high for areas like rivers and stairs -- I don't understand why it costs less to have the full rooms cleaned than it is to have 17 steps and two small runners cleaned.
I was hoping for more of the stains to come out. Our carpet is definitely cleaner, but very few of the stains showed improvement.
There is a residue left on the tile that I hope comes off when it is mopped. Thanks.
Friendly reliable service.
Friendly staff and the great results we get from the cleaning
Carpets looked great after zerorez cleaning and the service was extremely professional
Best cleaning for the price we've experienced.
Service was great. Justin was knowledgeable, super polite. After listening to me and seeing ghe few spots I was concerned about he explained what he was going to go and how it worked. When he was done he showed me where the spots were and asked if I could still see them. I appreciate his efforts to ensure I was completely satisfied. Carpets look and feel like new. The smell was so fresh and clean. Very satisfied!
Fast, professional and a great job!! Will use again!
Generally not impressed. I have rented cleaners and cleaned some pretty rough carpet and it came out cleaner than our carpet with this process. Our carpet is only a couple years old and doesn't look much different than when they showed up. I am not sure what the Brushpro is , but basically, they sprayed some pretreat on the traffic area's and then extracted it with the water / vacuum. I asked about the process and was told they electrocute the water to release some of the hydrogen so more oxygen is left to clean with. Not sure how all that works, but maybe they forgot the electricity as the results look more like plain water.
I do not feel like my bedroom carpet looks any cleaner than it did prior to "cleaning". The carpet is a light shag and is only 2 years old. Almost looks like the dark discoloration next to the bed was drawn down toward the end of the bed. Likewise in the living room, the one dark traffic spot (as you step into the living room) does not look much different. The rest of the carpet (and the furniture!) look great, but the rest of the carpet didn't really look "dirty" to begin with. Honestly, though I have never had this carpet cleaned by your competitor, my previous off-white berber cleaned by them, always looked great/almost new....and for less money. Your technician was extremely professional, courteous and helpful!!
The carpets looked great and the staff was wonderful to work with.
The carpets felt clean and looked great and they dried very quickly.
While your technicians were respectful, the appointment began with several disclaimers. Results were less than satisfactory the drying time was not 4-6 hours but more like 24. Not sure there is anything your company can do to correct the problem.
Carpets were more wet than expected.
Our technician, Patrick, was extremely helpful!
Everyone one was very nice and the it was a fast process.
The quick dry.

No chemical smell. Friendly, knowledgeable technicians.