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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. Friendly staff.
Low chemicals
The window was 2-5 and I did not receive a call notifying anyone would be late until 5:45 when he asked if he could still come by. (yes, it was obvious the poor guy had a rough day) I should have been offered a free area cleaned or a discount for dedicating 7 hours on a beautiful day to clean 3 rooms. This is my 3rd time using Zerorez and appreciate the kind people and he was still very courteous. The carpets were very clean and yes I would recommend to others. I do suggest empowering your service techs offer ways to rectify situations like Saturday that impacts same day service.
Quick and friendly service, the team really helpede in a tight jam.
The technician was very thorough and very helpful. I liked the way the carpets felt after they dried, no stiff soap residue. I appreciated the ability to quickly make an appointment and know exactly when the technician would be at my doorstep. You have a very satisfied new customer!
The technician was not only on time for my appointment, but he was very well-spoken and considerate. I appreciated that he put on protective booties over his shoes before walking into my house. My couch was cleaned in about 45 minutes, and it was dry by the time I got home from work!
The gentleman that cleaned our carpets was very professional, friendly, capable and informative. Also, our carpets dried quickly.
Customer service was responsive to what I expected of them.
Zerorez has top notch product and service.
Luke walk us through the processes of pet treating and cleaning the carpet.
I was surprised to see how much extra dust and grime there was after one year and regular vacuuming with a Dyson. Zerorez vacuums made a big difference.
Their pet removal process works great for stains and odors.
I would highly recommend Zerorez and Technician Luke Bossung to family, friends and co-workers.
Thanks for clean carpets!!!
Results. Very pleased with results.
Friendly staff! The service was quick and efficient but not rushed. Carpets felt and appeared much cleaner afterwards! Quick dry time without the normal shampoo "crunch."
I didn't recieve a call 2 days prior to schedule a window of time that they would be arriving. I had to call them. Otherwise, the service was fine.
Scheduling was very easy. I felt the price was well worth it. Zach was very professional and friendly. I felt very comfortable having him in my home. My carpet looks great. Thank you.
Friendly, efficient employees. Quality cleaning.
Friendly and competent service technician. The carpet cleaning was thorough and the results were a clean and fresh appearance without any perfumes or crusty feeling. I really like the idea of no harsh chemicals or detergents also. The carpet was dry completely in less than 12 hours.
I like how fast the carpet dries. The carpet feels soft and it has no residue feel to it.
The technician was very thorough and seemed to really care about getting my carpet clean
Great tech. Carpet looks great.
Very friendly and professional
Did not feel as though it was a thorough clean.
Great customer service. Explained process and experience accurately. The results matched and exceeded the expectation set by sales staff. I have referred many and will use again! Thank you, Sheryl Smith, Cheryl's Discount Carpet, Indianapolis, IN.
The clean fresh smell and no carpet stiffness.
For 19 year old carpeting, you guys did a pretty amazing job!!! Eric was very professional and friendly. I will be calling on you the next time I need my carpet cleaned.
The technician was wonderful! There truly was not a problem w/ his work & left the house w/the carpets appearing cleaner & a refreshing smell. Since then, I've been shocked at how much of a dog odor I smell. We do have a pup, but she has had no accidents since the cleaning & the accidents prior to the cleaning never smell. I'm truly not sure why we are getting such a musty, dirty, doggy odor.
Efficient, friendly and did a great job.
ecofriendly, kid/pet friendly, good service
We had pretty much the whole house done and I was happy with all of it but was AMAZED at how well it cleaned our tile in our master bathroom. It looks brand new!
The carpets looked nice and fresh, but the stains were not removed. This is our first professional cleaning so I'm not sure how well stains are normally lifted, but was hoping for a little more removal. Overall, I was extremely pleased and believe we received our value's worth.
My parents have returned from Florida and upon moving into their new home noticed you did not clean the carpet in the 4th room as promised. I left early while the workers did the work and did not notice they did not complete the job.

The traffic area in the living room is very noticeable and might cause us to loose our security deposit.