Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 7, 2014 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

No chemical smell. Friendly, knowledgeable technicians.

Report a concern   December 7, 2014 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

Service tech on time.

Report a concern   December 5, 2014 — Rated 10 out of 10 by O.I.K. Zerorez Indianapolis
What do you like about our products and services?

I like the fact that your cleaning product is water based. Not chemicals.
Very courteous and informative representatives. (Luke B.)

Report a concern   December 5, 2014 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Carpets look great and house smells clean

Report a concern   December 5, 2014 — Rated 10 out of 10 by H.A. Zerorez Indianapolis
What do you like about our products and services?

Quick and efficient

Report a concern   December 5, 2014 — Rated 10 out of 10 by R.S. Zerorez Indianapolis
What do you like about our products and services?

Carpets look better than they ever have with any other company

Report a concern   December 5, 2014 — Rated 10 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

Great work and great customer service

Report a concern   December 5, 2014 — Rated 10 out of 10 by Elizabeth Lawyer Zerorez Indianapolis
What do you like about our products and services?

I loved how quick I was able to get the cleaning scheduled. I also though everyone was extremely nice and easy to deal with. Very satisfied all around.

Report a concern   December 5, 2014 — Rated 10 out of 10 by J.R. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks brighter, pathways cleaned well. Serviceman helpful in assisting daughter
to move several items since I was unable to do so.

Report a concern   December 5, 2014 — Rated 10 out of 10 by S.M.L. Zerorez Indianapolis
What do you like about our products and services?

I like that no chemicals are left in my carpet, but yet it was clean. And the service tech that came out was very clean cut and nice. Thanks!

Report a concern   December 5, 2014 — Rated 10 out of 10 by S.E. Zerorez Indianapolis
What do you like about our products and services?

Customer Service was top notch... Eric did a fantastic job on my carpets!

Report a concern   December 4, 2014 — Rated 10 out of 10 by K.N. Zerorez Indianapolis
What do you like about our products and services?

Professional technicians.

Report a concern   December 4, 2014 — Rated 8 out of 10 by C.M. Zerorez Indianapolis
What could we do to improve?

The pricing is a bit high for areas like rivers and stairs -- I don't understand why it costs less to have the full rooms cleaned than it is to have 17 steps and two small runners cleaned.

Report a concern   December 4, 2014 — Rated 5 out of 10 by M.A.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was hoping for more of the stains to come out. Our carpet is definitely cleaner, but very few of the stains showed improvement.

Report a concern   December 4, 2014 — Rated 7 out of 10 by S.E. Zerorez Indianapolis
What could we do to improve?

There is a residue left on the tile that I hope comes off when it is mopped. Thanks.

Report a concern   December 4, 2014 — Rated 9 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

Friendly reliable service.

Report a concern   December 4, 2014 — Rated 10 out of 10 by Heather Brown Zerorez Indianapolis
What do you like about our products and services?

Friendly staff and the great results we get from the cleaning

Report a concern   December 4, 2014 — Rated 10 out of 10 by A.J. Zerorez Indianapolis
What do you like about our products and services?

Carpets looked great after zerorez cleaning and the service was extremely professional

Report a concern   December 4, 2014 — Rated 10 out of 10 by R.T. Zerorez Indianapolis
What do you like about our products and services?

Best cleaning for the price we've experienced.

Report a concern   December 3, 2014 — Rated 10 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

Service was great. Justin was knowledgeable, super polite. After listening to me and seeing ghe few spots I was concerned about he explained what he was going to go and how it worked. When he was done he showed me where the spots were and asked if I could still see them. I appreciate his efforts to ensure I was completely satisfied. Carpets look and feel like new. The smell was so fresh and clean. Very satisfied!

Report a concern   December 3, 2014 — Rated 10 out of 10 by G.H. Zerorez Indianapolis
What do you like about our products and services?

Fast, professional and a great job!! Will use again!

Report a concern   December 3, 2014 — Rated 3 out of 10 by B.S.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Generally not impressed. I have rented cleaners and cleaned some pretty rough carpet and it came out cleaner than our carpet with this process. Our carpet is only a couple years old and doesn't look much different than when they showed up. I am not sure what the Brushpro is , but basically, they sprayed some pretreat on the traffic area's and then extracted it with the water / vacuum. I asked about the process and was told they electrocute the water to release some of the hydrogen so more oxygen is left to clean with. Not sure how all that works, but maybe they forgot the electricity as the results look more like plain water.

Report a concern   December 3, 2014 — Rated 5 out of 10 by E.M.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I do not feel like my bedroom carpet looks any cleaner than it did prior to "cleaning". The carpet is a light shag and is only 2 years old. Almost looks like the dark discoloration next to the bed was drawn down toward the end of the bed. Likewise in the living room, the one dark traffic spot (as you step into the living room) does not look much different. The rest of the carpet (and the furniture!) look great, but the rest of the carpet didn't really look "dirty" to begin with. Honestly, though I have never had this carpet cleaned by your competitor, my previous off-white berber cleaned by them, always looked great/almost new....and for less money. Your technician was extremely professional, courteous and helpful!!

Report a concern   December 3, 2014 — Rated 9 out of 10 by K.L.M. Zerorez Indianapolis
What do you like about our products and services?

The carpets looked great and the staff was wonderful to work with.

Report a concern   December 3, 2014 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

The carpets felt clean and looked great and they dried very quickly.

Report a concern   December 3, 2014 — Rated 1 out of 10 by R.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

While your technicians were respectful, the appointment began with several disclaimers. Results were less than satisfactory the drying time was not 4-6 hours but more like 24. Not sure there is anything your company can do to correct the problem.

Report a concern   December 2, 2014 — Rated 7 out of 10 by L.A. Zerorez Indianapolis
What could we do to improve?

Carpets were more wet than expected.

Report a concern   December 1, 2014 — Rated 9 out of 10 by L.C.B. Zerorez Indianapolis
What do you like about our products and services?

Our technician, Patrick, was extremely helpful!

Report a concern   December 1, 2014 — Rated 10 out of 10 by S.R. Zerorez Indianapolis
What do you like about our products and services?

Everyone one was very nice and the it was a fast process.

Report a concern   December 1, 2014 — Rated 9 out of 10 by S.G. Zerorez Indianapolis
What do you like about our products and services?

The quick dry.


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