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based on 18275 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From the moment I scheduled my appointment I felt like a valued customer. I was emailed my appointment date and time as well as a email with clarification of the service I signed up for. The tech sent to my home was polite as he completed each room he ask if the area looked ok or did he need to go over another area again. I was totally wowed with this company.
The results are truly amazing! The carpets are stunning, they smell great and they are so soft!
No soapy residue. Drying time was pretty fast. Patrick and Luke were on time, very professional, and kept me informed on everything they were doing. I have already recommended them to a few people.
How much detail was involved. The end results looks great
The guys worked hard and the product does not leave soap residue.
Carpet was very clean and there is no chemical smell. Courteous service.
On time. Courteous. Clean.
It's different than what everyone else offers.
I couldn't believe the dark stains they were able to completely erase in the dining room!
The people, from the ones who answer the phone to the ones who show up to clean the carpets. They are all great! I tell all my customers about Zerorez and in a business like mine they listen.
Zerorez has exceptional customer service and friendly and knowledgeable technicans. Everytime I have used zerorez my carpet has looked like new.
CARPET WAS NOT CLEANED PROPERLY- I CALLED BACK WITH GOOD INTENTIONS OF JUST HAVING MY CARPET RE-DONE- I HAD TO RESCHEDULE MY APPT TIME- I CALLED BACK TODAY 11/11/2014 @ 2PM AND THE LADY I BELIEVE HER NAME WAS TARA OT SARAH WAS VERY RUDE ON THE PHONE--I AM VERY DISAPOINTED THAT AN ORGANAZATION WOULD TREAT A CUSTOMER WHO PAID $1883.00 LIKE THIS. AFTER THIS I WILL NEVER USE THIS SERVICE AGAIN
I liked that everyone from the office Tara, Allie, & the carpet technician Bryan wee very professional. They were very informative and able to answer all my questions.
Quick, efficient work time and fast dry-time!
Excellent Staff, and Price was worth every dime! Will definitely plan on being a repeat customer for all of our Carpet Cleaning needs.
I was impressed with the professionalism of our guy, i was very happy with him... on the carpet in our bathroom and the great room we noticed stripes on the carpet where you can tell that they have been cleaned and they don't seem to be going away. Is there something i can do to get rid of this?
no soap residue left behind that collects dirt immediately after cleaning, and our carpets and couches are dry very quickly
Everyone was courteous, professional. The technicians were on time and got the job done quickly. They explained everything and we were satisfied with the cleaning.
Carpet looks so much better. Guys were very nice and friendly. On time and did a very thorough job.
Better spot removal. I was able to remove spots after the Zerorez cleaning with Spot Shot (we use this at home all the time for animal stains) that the cleaners and process could not remove. The process cost almost twice as much as other methods (Stanley Steamer, etc.) that I have used and the litmus test for me whether it was worth the premium will be how long the carpet remains clean. The technician stated that the other methods leave a residue that attracts dirt because of the residue that is left behind while Zerorez does not leave a residue. The technician gently asked me if I wanted to add carpet protectant, and I declined (as I have in the past with the other methods) because it is similar to an appliance warranty; a cash cow for the seller. Topical products are quickly worn away. The crew was on time and very nice young gentlemen. Let's leave this open based on how the carpet cleaning holds up.
I liked the friendly man who cleaned the carpets. I liked that I carpets were dry within 8 hours. I liked that Justin showed up when he was supposed to show up. I have already recommended your company to one neighbor.
I like that my carpet has been sanitized.
The carpet looked new.
My carpet looks new - clean and the pile is not packed down with soap and cleaners.
Great job!
That it is a green way to clean without harsh chemicals.
Also, our carpet cleaner Bryan was incredibly nice and was able to explain how the process works. He used my first name when asking questions, was very respectful about being in someone's home and even engaged my 3 yr old in conversation. Great customer service sets your company apart!
They are safe for kids and pets. Friendly, efficient service
It cleaned very old VERY dirty carpet pretty well. Hoping they will stay cleaner longer then other cleaning systems.
The citrus-smelling fragrance that was used during our carpet cleaning smelled really good! I like that you specialize in carpet cleaning. It's what you do! I actually found a cheaper quote from Sears, but Sears!?...I did not feel they had the credibility.
carpets are now clean, friendly techs, quick, non-chemical
I am so happy with how my carpets turned out--it was a nice surprise!