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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our rugs are only a few months old and we thought Zerorez would be able to get them back to looking like new, but that was not the case. The rugs also took close to 48 hours to dry which was very inconvenient for living in our house.
Did not differentiate yourself from other carpet cleaners.
The professionalism of your workman and the good results.
Carpet was not stiff or crunchy after it dried!
Representative was on time, courteous, professional and answered all questions.
I would certainly use Zerorez again!
You can use my first name. Not my last.
the carpets we filthy to begin with and the cleaner did an excellent job on the stairs but the closet was still very bad. Most importantly he left this house without ever telling us that an accident had happened and something had cracked (12" crack) and made a hole in our wall. we understand that can happen but he left this house without telling us. Next day the manager came with him. the office paid for the repair(we scheduled it) and the young man apologized and redid the closet which now looks a shade better. BTW you guys are VERY expensive.
My carpets feel clean! A few visible spots were taken care of with the basic treatment. Service is on time, quick without being rushed, and technician (Patrick) is friendly and good with my dogs.
everything
Clean carpets very well, a little disappointed on the sofa cleaning.
I love that there are no chemicals or toxins in their products, which is very important to me as I have a toddler and pets. They are a good price as well as being extremely punctual, professional, and efficient. Will use again!
Good service provided.
Eric worked very hard and very fast.
Drying time was good .
Great service, carpets looked great. A little pricey.
Professionalism
We had some pet smells that did not come completely out
Patrick and Hazmin were very knowledgable and explained the different services Zerorez offers. They did a fine job and treated my home with respect. I would have liked to have seen a demonstration of their cleaning water, though.
Profession service, scheduling the appointment was easy and she was flexable with the date and time. The person that showed up was Quick and very kind. Products were amazing (the carpet fluffer) used before the clean i believe helped with getting the carpet cleaner. I have never had such good service from a carpet cleaning company.
Very friendly and professional. Informative about how cleaning works and continues to work. Moved furniture without asking them too. Looking forward to using them on all our rental all properties.
The final result of carpet cleaning was good and the employees - from the initial phone consultant to the duo that came to my home, were professional, yet friendly.
Carpets looked nive without bring crunchy
The people who came to our house very nice and courteous and quick and got out the dog smell that's been there for years
I like that it is green and it doesn't take long or have that bad smell that most of them have.
The carpet still had spots once tech left that were able to be rubbed out.
nothing it was great
THE CLEANERS WERE VERY THOROUGH IN TELLING ME WHAT TO EXPECT BEFORE THEY BEGAN. DURING THE CLEANING A SUPERVISOR CAME TO CHECK THE PROGRESS. THE RESULTS WERE JUST AS DESCRIBED. I AM VERY PLEASED WITH THE JOB DONE AND THE CONDUCT OF THE ASSOCIATES.
End result was great. Eric was wonderful
There are still areas on my carpeted stairs that don't look entirely clean. If you can clean them completely, I would be much happier about my experience.
the service people were quick and friendly. The carpet looks great.
came early, was finished quickly
Patrick was friendly and informative. My carpets look amazing.
I liked the citrus scent! Zack did a great job!

Very professional and friendly staff. Pleased with results.