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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks great. Erik showed up on time and was very professional. He explained things to me. I will only use Zerorez in the future.
I was very pleased with the service and my very clean carpets! Patrick was very professional....the carpets turned out better than I thought they would. Thanks!
The style in which the carpets was cleaned without heavy chemicals. Even though the carpet is old and we plan to replace it next year, the cleaning still go the surface level stains out. We were pleasantly surprised.
I still seem to find spots left in the carpet the next day .
You should train the cleaners that shoe covers don't work well if they wear them outside and then walk back in the house. It's disappointing to pay for a professional floor cleaning service but then have to clean up after them.
no bad odor - dries quickly - very tidy
I Highly recommend Zerorez. I can't even imagine having anyone else clean our carpets. The results are AMAZING and the staff is so friendly and professional. Thanks for another great cleaning, see you next time! We Love Zerorez!!
Service was excellent. Zack was very knowledgeable and helpful. Our carpet looks great!
very professional team and my carpets look great!
They are chemical-free, and no residue!!
Remove more spots.
Professionalism and efficiency
Justin did an awesome job on our house & was very knowledgable!
The service was timely, efficient, and reasonably quiet. The technician was personable and pleasant.
The quality of the service for the price as well as the professional nature of the technicians.
Cleaning was quick and they did a great job
Easy, quick, limited chemicals used, tech was through and efficient
Courteous, professional technician transformed our holiday ravaged carpets. Joe is the best!
First time to use this service. Carpets look and smell great. Best part was technician Patrick. He was friendly, clear explanations and did not make me feel rushed to make decisions. He was very respectful and helped me understand what he was doing. I would recommend him to all my friends and I will use zerorez again without hesitation
Several spots did not come up and reappeared a few days after treatment.
no soapy chemicals, using fans to help speed drying time
Luke,
Was very professional in his work and advising of the process that would be used. Liked the fact that there were no chemicals used and the drying process was quick.
Good results, great technicians, fair price
I had two services completed. I am very pleased with the result of having my sectional couch cleaned. There was no residual odor (dirty or chemical) and dried quickly. I, also, had my bathroom floor tile cleaned. I was disappointed. The center tiles seemed nice. However, the design of the cleaning apparatus did not reach into corners, behind the toilet, and other narrow places. I was on my hands and knees scrubbing the corners after the technician left and was grossed out by what was left behind after my time had been "professionally" cleaned.
Throughness
Shorter window of when a technician will arrive. Late scheduling could be an issue too. If a tech arrived at 5pm and it took 2 hours to clean the carpet I wouldn't be happy. That didn't happen, but could have.
products and services were as advertised. knowledable staff.
I liked that they clean green because I have two dogs . The carpet cleaner smelled clean and refreshing and they brought dryers in to help dry the carpet and that was great. My carpets look GREAT!!!
Procedure was explained the process and procedure that he would be following. The technician(Luke)appeared to be both knowledgeable and competent. After finishing, he inquired whether I had any questions and when presented with same, responded in kind.
That it was green and I liked the way the tech took such good care of my walls when cleaning . (Getting the hoses upstairs)

I like the no soap residue and efficient and friendly service I received!! Very happy with carpet cleaning!