Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2015 — Rated 10 out of 10 by A.D. Zerorez Indianapolis
What do you like about our products and services?

First of all the customer service that started with the first phone call and then the carpets look and feel amazing!

Report a concern   April 1, 2015 — Rated 10 out of 10 by A.L.M. Zerorez Indianapolis
What do you like about our products and services?

Everything is very neat and efficient. Turn out is excellent!

Report a concern   April 1, 2015 — Rated 10 out of 10 by Heather Brown Zerorez Indianapolis
What do you like about our products and services?

How clean they get the carpets and their customer service.

Report a concern   April 1, 2015 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

It cleaned our furniture to look brand new and the carpet is so soft...plus it smelled great!

Report a concern   April 1, 2015 — Rated 9 out of 10 by Louise L Tetrick Zerorez Indianapolis
What do you like about our products and services?

the carpet dries so quickly. On time for appointments.

Report a concern   March 30, 2015 — Rated 10 out of 10 by C.L. Zerorez Indianapolis
What do you like about our products and services?

My carpets always come out very clean and the personnel are very friendly.

Report a concern   March 29, 2015 — Rated 9 out of 10 by T.G. Zerorez Indianapolis
What do you like about our products and services?

Fast, friendly, and informative service. Carpets look great and feel good to walk on without socks!

Report a concern   March 28, 2015 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

Dry, no chemical smell. Friendly and clean workers. My tile grout looks brand new!

Report a concern   March 27, 2015 — Rated 10 out of 10 by A.P. Zerorez Indianapolis
What do you like about our products and services?

Service was timely and professional. Opportunity for feedback and assessment during the cleaning process. Actual cost and estimate were very comparable.

Report a concern   March 26, 2015 — Rated 9 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

Great service clean carpets, have not yet received are receipt.

Report a concern   March 25, 2015 — Rated 6 out of 10 by B.M.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Everything was great excel the price. Waaaaay too high.

Report a concern   March 25, 2015 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Professional

Report a concern   March 25, 2015 — Rated 10 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

your cleaning system. Our technician did a fine job and was professional, polite and articulate.

Report a concern   March 25, 2015 — Rated 0 out of 10 by M.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

You were unable to remove 4 pet urine stains from my 6 month old carpet. The stains were less than 2 weeks old. Your treatment left a residual odor. We declined your offer to retreat using the same process. Doing the same process twice will give you the same results twice.

I think I even paid extra for the pet treatment. I can't confirm that because I've never received the email receipt. A credit for at least the pet treatment would have been reasonable.

Your hose also scratched one of the posts for our staircase.

Your technician was very courteous.

I will share my experience but not my recommendation with the 200+ agents in my real estate office.

Name removed
Keller Williams Realty

Report a concern   March 24, 2015 — Rated 10 out of 10 by Fred Mohler Zerorez Indianapolis
What do you like about our products and services?

You both were polite, did a great job, and the carpets look terrific!

Report a concern   March 24, 2015 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

Chemical free and the spots stay away!

Report a concern   March 23, 2015 — Rated 8 out of 10 by S.W. Zerorez Indianapolis
What could we do to improve?

The cleaner was friendly, professional and knowledgeable. Communications from the company beforehand and during the cleaning were great.

Report a concern   March 23, 2015 — Rated 10 out of 10 by Chrystal Corliss Zerorez Indianapolis
What do you like about our products and services?

I appreciate the technicians' honesty and thoroughness. They always offer suggestions and advice for keeping the carpet clean in between cleanings or to save money with their annual service plans. I'm always pleased with the results!

Report a concern   March 23, 2015 — Rated 8 out of 10 by K.F. Zerorez Indianapolis
What could we do to improve?

Customer service with zerorez was great - from the ladies I spoke with to schedule the appointment to the guy who did the cleaning, all were very helpful and friendly. I was pleased too with the length of time it took to clean my carpets. The cleaning it's self was both good and bad. My stairs look phenomenal! There were a couple of spots though, namely one in the living room where there was a recent diet coke stain, that seemed to be gone that day, but reappeared the next. I feel like my personal carpet cleaner could have eliminated that stain and I will likely work on it next weekend.

Report a concern   March 22, 2015 — Rated 10 out of 10 by K.M.P. Zerorez Indianapolis
What do you like about our products and services?

Good techs, informative, good, quick service

Report a concern   March 22, 2015 — Rated 10 out of 10 by T.C. Zerorez Indianapolis
What do you like about our products and services?

Good customer service.

Report a concern   March 22, 2015 — Rated 10 out of 10 by K.A.G. Zerorez Indianapolis
What do you like about our products and services?

service person was great and carpets seem really great and weren't soaking wet!

Report a concern   March 21, 2015 — Rated 10 out of 10 by N.S. Zerorez Indianapolis
What do you like about our products and services?

I like the fresh, clean smell of the products

Report a concern   March 21, 2015 — Rated 10 out of 10 by V.S. Zerorez Indianapolis
What do you like about our products and services?

Professional,prompt and did a great job!

Report a concern   March 20, 2015 — Rated 10 out of 10 by D.G. Zerorez Indianapolis
What do you like about our products and services?

prompt. professional. I got exactly what I wanted.

Report a concern   March 20, 2015 — Rated 10 out of 10 by A.D.P. Zerorez Indianapolis
What do you like about our products and services?

Scheduling process was quick and efficient. The guy who came to the house was professional and took the time to explain what he was doing.

Report a concern   March 19, 2015 — Rated 10 out of 10 by Juan Jaramillo Zerorez Indianapolis
What do you like about our products and services?

Zeroes is a vet professional company. The tech was very polite and explained every step he was going to take. He would even show me the results of each step after it was preformed. They never make you feel like you have to order anything you don't want. They have no hidden charges and are upfront with price of their services.

Report a concern   March 19, 2015 — Rated 10 out of 10 by T.M. Zerorez Indianapolis
What do you like about our products and services?

The products worked great. My carpet looks like new and the service was fabulous

Report a concern   March 19, 2015 — Rated 10 out of 10 by F.C. Zerorez Indianapolis
What do you like about our products and services?

Very professional staff, process was very easy, safe and fast. Drying time was also fast. Will definitely use again

Report a concern   March 19, 2015 — Rated 9 out of 10 by R.V. Zerorez Indianapolis
What do you like about our products and services?

Your technician was very friendly and informative throughout the procedure letting me know exactly what he was doing each step of the process. Your product seemed to do a very good job. Overall a pleasant experience!


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