Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 8, 2015 — Rated 10 out of 10 by P.T. Zerorez Indianapolis
What do you like about our products and services?

I was very happy with my experience with zerorez. They offered a great price. My technician, Erik, was friendly, informative, prompt. and did a wonderful job. I would recommend zerorez to anyone!!!

Report a concern   April 8, 2015 — Rated 8 out of 10 by C.J.M. Zerorez Indianapolis
What could we do to improve?

Little expensive for three areas and a hallway.

Report a concern   April 8, 2015 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

Professionalism of your agent... The carpets were fresh and clean and not crunchy after they dried.

Report a concern   April 8, 2015 — Rated 3 out of 10 by L.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

After hearing the rave reviews on WZPL, I decided to give you a try. Usually, we work with Stanley Steemer. Our carpets had new and old stains, and not many of them were removed. Most were just lightened. The gentleman who cleaned our carpet mentioned to me that I could try cleaning them again once the carpets dried... "Maybe I'd be able to get more of the stains up." I was expecting more, and will likely not be a returning customer.

Report a concern   April 8, 2015 — Rated 9 out of 10 by K.S.D. Zerorez Indianapolis
What do you like about our products and services?

Friendly, respectful service with good results.

Report a concern   April 7, 2015 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

I loved how quickly I was put on the schedule and the great service that accompanied.

Report a concern   April 7, 2015 — Rated 10 out of 10 by N.S. Zerorez Indianapolis
What do you like about our products and services?

The technician was on time and professional. He was very thorough in his cleaning, and the carpets look great.

Report a concern   April 7, 2015 — Rated 10 out of 10 by Jeramy L Romine Zerorez Indianapolis
What do you like about our products and services?

No chemical smell just clean fresh carpet. Removed way more dirt than units you can rent.

Report a concern   April 7, 2015 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

Professional employees, great service, advanced notice regarding arrival time, and the carpets look great!!

Report a concern   April 6, 2015 — Rated 10 out of 10 by J.J.G. Zerorez Indianapolis
What do you like about our products and services?

no chemicals used in cleaning process and service tech was very professional

Report a concern   April 6, 2015 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Used two times always happy with how it look plus dry when they leave. Already have been recommending zerorez to others.

Report a concern   April 6, 2015 — Rated 10 out of 10 by F.H. Zerorez Indianapolis
What do you like about our products and services?

The carpet spots are gone and the carpets stay clean. The tile that is cleaned looks like new for a long time.

Report a concern   April 6, 2015 — Rated 10 out of 10 by S.E.B. Zerorez Indianapolis
What do you like about our products and services?

Did a great job - did not try to upsell me - arrived on time, all in all a pleasant experience

Report a concern   April 5, 2015 — Rated 9 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

Service was great , easy online booking , quick scheduling and carpets look great !
Thank you!

Report a concern   April 5, 2015 — Rated 1 out of 10 by S.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The main areas that I wanted cleaned did not even look as if cleaned. I knew that they could look better than they did when Zach left but thought it was just because it was still damp. He was so proud of bedrooms where very little challenges occurred. 24 hours after carpet was cleaned it looked no better than before cleaning. I actually got out my Hoover carpet cleaner and went over the areas that I was disappointed in. The water was just black as if never cleaned. I was able to make areas that were bad look decent not perfect but better than before. When the last stroke of the cleaner was made my payment was requested. In this area I was not requested to pass inspection and the spots were never cleaned more than one stroke. My hope was that you would be at least equal to Stanley Steamer. I am very disappointed.

Report a concern   April 4, 2015 — Rated 10 out of 10 by Nilda Stuff Zerorez Indianapolis
What do you like about our products and services?

Nice respectful young man
Worked quietly
Beautiful carpet!

Report a concern   April 3, 2015 — Rated 8 out of 10 by P.R.T. Zerorez Indianapolis
What could we do to improve?

I think the process is a little pricey

Report a concern   April 2, 2015 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

Patrick was very friendly and professional.

Report a concern   April 2, 2015 — Rated 9 out of 10 by B.A. Zerorez Indianapolis
What do you like about our products and services?

The tech was very knowable of the services and products but didn't make you feel bad if you couldn't afford to purchase them at this time.

Report a concern   April 2, 2015 — Rated 9 out of 10 by E.M.S. Zerorez Indianapolis
What do you like about our products and services?

Great service

Report a concern   April 2, 2015 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

no residue, dries fast

Report a concern   April 2, 2015 — Rated 10 out of 10 by Ann Richardson Zerorez Indianapolis
What do you like about our products and services?

Excellent! I'm very pleased with your service ... and ... the man you sent to clean my carpet was so wonderful ... he explained everything that he was doing ... and ... he did a great job.

Thanks for being all that you said you would be ...

Report a concern   April 2, 2015 — Rated 8 out of 10 by J.W. Zerorez Indianapolis
What could we do to improve?

The tech was very friendly and helpful, but I feel like the service is the same as the other two companies I have used in the past. No better no worse. In the future I will use whoever has the best deals.

Report a concern   April 2, 2015 — Rated 9 out of 10 by W.H.N. Zerorez Indianapolis
What do you like about our products and services?

I really like how thorough and friendly the techs were.

Report a concern   April 2, 2015 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

You guys Rock! Ten plus on your products, professionalism, customer service and all around great people. From appointment to carpet completion you are fantabulous! Our carpets are like brand new
Thank you!

Report a concern   April 1, 2015 — Rated 9 out of 10 by S.J.T. Zerorez Indianapolis
What do you like about our products and services?

Green, everything is clean and fresh.

Report a concern   April 1, 2015 — Rated 10 out of 10 by J.J. Zerorez Indianapolis
What do you like about our products and services?

Very friendly and honest company.

Report a concern   April 1, 2015 — Rated 10 out of 10 by D.K. Zerorez Indianapolis
What do you like about our products and services?

I loved the quick follow up as well as the courteous service

Report a concern   April 1, 2015 — Rated 10 out of 10 by Erin Kritenbrink Zerorez Indianapolis
What do you like about our products and services?

Prompt and friendly

Report a concern   April 1, 2015 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

great customer service, on time and called ahead.


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