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based on 18275 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
no soapy chemicals, using fans to help speed drying time
Luke,
Was very professional in his work and advising of the process that would be used. Liked the fact that there were no chemicals used and the drying process was quick.
Good results, great technicians, fair price
I had two services completed. I am very pleased with the result of having my sectional couch cleaned. There was no residual odor (dirty or chemical) and dried quickly. I, also, had my bathroom floor tile cleaned. I was disappointed. The center tiles seemed nice. However, the design of the cleaning apparatus did not reach into corners, behind the toilet, and other narrow places. I was on my hands and knees scrubbing the corners after the technician left and was grossed out by what was left behind after my time had been "professionally" cleaned.
Throughness
Shorter window of when a technician will arrive. Late scheduling could be an issue too. If a tech arrived at 5pm and it took 2 hours to clean the carpet I wouldn't be happy. That didn't happen, but could have.
products and services were as advertised. knowledable staff.
I liked that they clean green because I have two dogs . The carpet cleaner smelled clean and refreshing and they brought dryers in to help dry the carpet and that was great. My carpets look GREAT!!!
Procedure was explained the process and procedure that he would be following. The technician(Luke)appeared to be both knowledgeable and competent. After finishing, he inquired whether I had any questions and when presented with same, responded in kind.
That it was green and I liked the way the tech took such good care of my walls when cleaning . (Getting the hoses upstairs)
The quick dry time and no chemical use on the carpet. Carpet looks good!
The cleaning done by your representative (sorry, I forget his name) was very good and we really like the results. The downside was that he moved several pieces of furniture that he did not then replace. One was a rather heavy chest he placed in the bathroom but did not return it to original place.It was very difficult for me to do and I'm not happy about that. Still, the cleaning was very good and I would still recommend your company.
Quick and efficient
everything was explained to me
I like the cleaning procedure. The spray and powered water. Friendly and courteous cleaning crews
the professionalism of the techs and the quality of their work
Like the non-chemical treatment options, especially for children and pets. Quicker drying times and the service provider was exceptional!
Patrick was extremely professional when cleaning the carpets. I liked how quickly and efficiently the process was handled.
Great friendly proffessional and efficient technician thanks
Professional service. Job well done. Cleaned areas looked great.
It cleaned my carpet well without soaking the pad, according to you and your company. and the stains have remained gone for more than 24 hours.
It was a completely different feel to the carpet than before and I liked the fact that the carpet wasn't soaking wet when it was finished.
Your technician was wonderful! Love your advertising with the Chicks on the Right!
How clean they got our carpets and how informative and professional the technician was.
Zerorez came highly recommended from family who used your service in GA, and AZ. I like the fact the carpets come clean without harsh chemicals/detergents. Service and professionalism shown by Patrick was great. Thanks again
Your technician was nice, professional and reviewed the work with me. The carpets look great!! Better results than I have had with other companies
Spots still in carpet and not as clean overall as I expected .
Field operator was professional and pleasant. In and out on a timely basis.
Timely and well done

Several spots did not come up and reappeared a few days after treatment.