Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 6, 2015 — Rated 10 out of 10 by Frank Dias Zerorez Indianapolis
What do you like about our products and services?

Excellent tech's that arrived at my home. Carpet has never looked better. Well pleased!!!!

Report a concern   May 6, 2015 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

The carpets are very clean! Old spots that I doubted would come clean, actually did! Your service Tech, Steve was very professional and friendly!

Report a concern   May 6, 2015 — Rated 10 out of 10 by N.A. Zerorez Indianapolis
What do you like about our products and services?

The customer service is amazing. The technician gave me pointers and seemed very knowledgeable about all questions I asked.I have used their services before and I am just as pleaded now as I was then. I would recommend their services.

Report a concern   May 6, 2015 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Very clean, friendly, and educated me about the products before cleaning my carpets.

Report a concern   May 6, 2015 — Rated 8 out of 10 by T.L.R. Zerorez Indianapolis
What could we do to improve?

Scheduling online is convenient, but if there are questions that need to get answered to complete the registration, I think a phone call would be better than an email that someone might not check for days.

Report a concern   May 6, 2015 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Carpet felt and smelled clean. Dries very quickly.

Report a concern   May 5, 2015 — Rated 10 out of 10 by G.H. Zerorez Indianapolis
What do you like about our products and services?

Results and good manners from the technician. Very professional.

Report a concern   May 5, 2015 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

Just got my bedrooms cleaned. Service was awesome and carpets looked great!

Report a concern   May 5, 2015 — Rated 10 out of 10 by Kristi E Gaynor Zerorez Indianapolis
What do you like about our products and services?

Chemical free. Good customer service

Report a concern   May 5, 2015 — Rated 10 out of 10 by S.F. Zerorez Indianapolis
What do you like about our products and services?

The explanation of how the cleaning process is different than most cleaners. The professional approach of your staff - clean and polite.

Report a concern   May 5, 2015 — Rated 7 out of 10 by T.R. Zerorez Indianapolis
What could we do to improve?

Get a nozzle that allows you to clean along the edge of the carpet along the baseboards.

Report a concern   May 4, 2015 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

No harmful chemicals. Stain remover available. Service

Report a concern   May 4, 2015 — Rated 10 out of 10 by A.L. Zerorez Indianapolis
What do you like about our products and services?

I like that zerorez does not ruin our carpet by adding soap which may attract future dirt.

Report a concern   May 4, 2015 — Rated 2 out of 10 by E.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I emailed last week following my carpets being cleaned and some areas that were not touched. I had moved the big furniture off the wall kina in the middle of room. It was obvious I wanted carpet cleaned where furniture sat but what did not happen was the guy cleaning the carpet did not move it back nor did he clean the carpet where I had moved the furniture too. Also there is a spot on my carpet that was not there before. I know this because I took pictures for before and after results. He did really good on some major issues I had just really disappointed that now the carpet in front of the furniture that everyone sees is not clean. I am also missing my sons wallet which didn't have a lot in it and Im not for sure saying the guy cleaning took it but we have searched up and down looking for it. Im sure my son misplaced it, at least I hope that's the case.

Report a concern   May 4, 2015 — Rated 5 out of 10 by V.H.E. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Unfortunately you were not able to get the pet stains out of my carpet. Your technician was great. His customer service was excellent. The stains just didn't come out.

Report a concern   May 4, 2015 — Rated 10 out of 10 by K.E. Zerorez Indianapolis
What do you like about our products and services?

Professional friendly service. Did a great job cleaning high traffic areas. Liked the clean smell and feeling of carpet when the job was done.

Report a concern   May 4, 2015 — Rated 10 out of 10 by Thomas Adams Zerorez Indianapolis
What do you like about our products and services?

EXCELLENT outcome! We had resigned ourselves thqat we would have to replace our carpet and after our appointment felt like we already had new carpet!!! Treatment brought carpet to a brand new looking status - smelled great, felt great...could not be more pleased! have already told numerous friends and co-workers that this is the way to go!!!

Report a concern   May 4, 2015 — Rated 9 out of 10 by Kelly Cheslyn Zerorez Indianapolis
What do you like about our products and services?

Firstly, Zach was gracious and professional! It is always great to feel comfortable with someone in your home. Great overall customer service - pre-appt as well. Very cooperative and responsive with a smile. I only say 9 because not all of the spots could be removed but Zach worked very hard to try. I also recommend that plastic or something be laid first in the garage when cleaning the area rug. Clearly the garage was broomed nicely though, but i feared oil stains on the garage floor might leech into the rug.

Report a concern   May 4, 2015 — Rated 10 out of 10 by S.P. Zerorez Indianapolis
What do you like about our products and services?

Knowledgeable employees and great results

Report a concern   May 3, 2015 — Rated 10 out of 10 by Dan Somers Zerorez Indianapolis
What do you like about our products and services?

The service technician was very professional, conscientious and thorough. He communicated very clearly the whole process and he took the time to do the job right. The van and machinery to do the job was very impressive and even more impressive was that you have hired the right type of individual for the job and trained him well. Although our carpets were not extremely dirty to begin with, they look, feel and smell fresh, soft and clean

Report a concern   May 3, 2015 — Rated 10 out of 10 by Cathy Ott Zerorez Indianapolis
What do you like about our products and services?

Carpeting very clean and smells fresh

Report a concern   May 2, 2015 — Rated 8 out of 10 by C.W. Zerorez Indianapolis
What could we do to improve?

Our carpets look great and don't feel crunchy with soap, which is awesome. My only complaint is I find it strange that we pay a water & disposal fee but the gentleman who did our carpets filled his water tank from our water spigot. I feel like it is kind of getting charge twice for the water. I know it's not a huge amount of money but it is more the point of it. I will recommend you on the cleaning though as it does look and smell much better.

Report a concern   May 2, 2015 — Rated 10 out of 10 by Theresa Groner Zerorez Indianapolis
What do you like about our products and services?

Your product works! My carpet is so clean you saved me from buying a new one. Luke, who did the work was informative, knowledgeable, and efficent. My tile also looked new. I was very happy with everything.

Report a concern   May 1, 2015 — Rated 10 out of 10 by B.D. Zerorez Indianapolis
What do you like about our products and services?

Zach was very professional and provided exceptional service! He addresses all of my concerns, and I was impressed with his customer service. The carpets look great and I will definitely use Zerotez again.

Report a concern   April 30, 2015 — Rated 10 out of 10 by C.L. Zerorez Indianapolis
What do you like about our products and services?

I love the machine that pulls the nap up from the carpet at the start. Your technicians have always been so polite and informative. Love that our carpets look like new again and stay that way for a long time.

Report a concern   April 30, 2015 — Rated 10 out of 10 by G.G. Zerorez Indianapolis
What do you like about our products and services?

Very friendly, polite and professional technician, arrived on time or ahead of schedule, liked the smell of house after the cleaning and mostly the carpets look GREAT and are not sticky! Thank You!!

Report a concern   April 30, 2015 — Rated 10 out of 10 by L.F.D. Zerorez Indianapolis
What do you like about our products and services?

Great job. Thanks

Report a concern   April 30, 2015 — Rated 10 out of 10 by B.H. Zerorez Indianapolis
What do you like about our products and services?

Great cleaner and professional servicemen.

Report a concern   April 30, 2015 — Rated 10 out of 10 by Katy Peat Zerorez Indianapolis
What do you like about our products and services?

Very easy to schedule an appointment, great communication, fair price & great service!

Report a concern   April 30, 2015 — Rated 10 out of 10 by J.M. Zerorez Indianapolis
What do you like about our products and services?

I thought that the service was terrific. From the appointment process to the actual cleaning was very user friendly. Zack did an outstanding job on our first floor carpets and we plan to have him back to do the upstairs in the near future.


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