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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good techs, informative, good, quick service
Good customer service.
service person was great and carpets seem really great and weren't soaking wet!
I like the fresh, clean smell of the products
Professional,prompt and did a great job!
prompt. professional. I got exactly what I wanted.
Scheduling process was quick and efficient. The guy who came to the house was professional and took the time to explain what he was doing.
Zeroes is a vet professional company. The tech was very polite and explained every step he was going to take. He would even show me the results of each step after it was preformed. They never make you feel like you have to order anything you don't want. They have no hidden charges and are upfront with price of their services.
The products worked great. My carpet looks like new and the service was fabulous
Very professional staff, process was very easy, safe and fast. Drying time was also fast. Will definitely use again
Your technician was very friendly and informative throughout the procedure letting me know exactly what he was doing each step of the process. Your product seemed to do a very good job. Overall a pleasant experience!
I am still waiting for a detailed invoice. The tech Erik said I would be emailed on the afternoon of my service date. It didn't arrive so I called customer service Tues. morning, the lady said she would email me on that afternoon. I still haven't received one. Obviously Zero Rev has my email or I wouldn't have received this request.
Very professional and courteous. Explained everything in great detail and did a great job!
There was no "cleaner smell" when you left. It just smelled fresh and clean in our home. It feels clean in here, too.
That u were on time and you use no chemicals
Got all stains out of carpets.
That you are green and the carpets look great.
No chemicals and carpet is fresh and clean. Employees very professional.
They work! My carpet looks practically new. Your guys are fantastic.
Very professional and excellent excellent work!! Highly recommended to anyone who is looking for great results!!
Very clean and professional
Carpet stains did not come up like I anticipated they would.
Professional employee came to my house. Seemed well trained on how to meet with client and perform job. Well done and thank you
Excellent technician and the carpet was not left wet
Communication. I changed my appointment time and the technician showed around the original appointment time. He had to wait on me because I was still vacuuming.
the actual cleaning of the carpets and the applied protectant.
You were on time; called ahead of time; and I was able to book everything online. The technician really did a good job and cleaned as if he was working on his own home.
Name says it, no residue.
While tech was at the house it looked like he was getting things clean but now that it's been a week I see all kinds of spots still on the carpet not sure about your process, think I should have gone the traditional rout and hired chem dry or someone like that.
Customer service with zerorez was great - from the ladies I spoke with to schedule the appointment to the guy who did the cleaning, all were very helpful and friendly. I was pleased too with the length of time it took to clean my carpets. The cleaning it's self was both good and bad. My stairs look phenomenal! There were a couple of spots though, namely one in the living room where there was a recent diet coke stain, that seemed to be gone that day, but reappeared the next. I feel like my personal carpet cleaner could have eliminated that stain and I will likely work on it next weekend.