Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2015 — Rated 10 out of 10 by Pamela Moore Zerorez Indianapolis
What do you like about our products and services?

Very happy with everything

Report a concern   April 26, 2015 — Rated 10 out of 10 by Kim Perkins Zerorez Indianapolis
What do you like about our products and services?

The service I received from the time I spoke with Tara in making the appointment to Steve who came out to clean our carpets was excellent!! But most of all the cleaning is environmental friendly with no chemicals which I loved because I have children and pets. Thank you for an A+ experience, I would highly recommend your service to anyone!!

Report a concern   April 26, 2015 — Rated 10 out of 10 by R.Q. Zerorez Indianapolis
What do you like about our products and services?

Exceptional and professional service, very accommodating crew. Outstanding results!

Report a concern   April 26, 2015 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

Quick schedule, friendly, no sticky carpets.

Report a concern   April 26, 2015 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

My service tech Patrick was very friendly and did an awesome job
This is the second time I have used the company and wouldn't use anyone else

Report a concern   April 25, 2015 — Rated 10 out of 10 by Teresa Kelly Zerorez Indianapolis
What do you like about our products and services?

Your guy was on time.. Very courteous and knowledgable abt your product ! My carpets and upholstery are incredible. My husband just had a bone marrow transplant and we needed to clean everything !!!... I'm very pleased w Zerorez . Thank you ! Teresa Kelly

Report a concern   April 25, 2015 — Rated 10 out of 10 by Alison Schein Zerorez Indianapolis
What do you like about our products and services?

The service man was thorough, Steve, and spent a lot of time getting things right. Everything looks great!

Report a concern   April 25, 2015 — Rated 10 out of 10 by K.T. Zerorez Indianapolis
What do you like about our products and services?

Excellent job cleaning, very fresh smell.

Report a concern   April 25, 2015 — Rated 6 out of 10 by C.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The price that your company charges to clean the
Area rugs is absolutely ridiculous. We did have your employee clean them because he worked with us on the price but only after he wanted to charge us 3 tines what we actually paid based off your companies recommendation. Cleaning the area rugs should be relatively the same price as cleaning the carpets because you use the same machine. I was not happy with the initial price but was happy after the employee worked with me.

Report a concern   April 24, 2015 — Rated 10 out of 10 by T.E.M. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks great! And the guys were very prompt, professional and courteous.

Report a concern   April 24, 2015 — Rated 7 out of 10 by A.W. Zerorez Indianapolis
What could we do to improve?

I was very pleased with my experience. I think the price is steep considering other specials and promotions offered by competing companies. I could not afford to use zerorez multiple times a year.

Report a concern   April 24, 2015 — Rated 10 out of 10 by Chris Buenger Zerorez Indianapolis
What do you like about our products and services?

My carpet was cleaned and there is no residue left. The carpet has never been so clean.

Report a concern   April 24, 2015 — Rated 6 out of 10 by A.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The guy that did my carpets was really nice and seemed to be a perfectionist which is usually a good thing but since he was roughly 40 minutes late and I had to pick up my son is was very frustrating. The appointment was between 12-3 (which I think is a pretty wide window when you are sitting around waiting), however he arrived around 3:30. I asked how long it would take and he said about an hour. That should have given me plenty of time to pick up my son. At 4:30 I asked if he could be finished in 20-30 minutes and he said yes. At 5:00 I told him he had to wrap it up and he still continued to try to clean my couch (with more time the couch, it would have looked like it had been cleaned but now it's just a waste of $110). Thankfully my husband showed up at 5:05 and I was able to go pick up my son. The Zerorez guy was still there for another 15 minutes trying to get his equipment together. Had he been on time or even early you guys would have made an additional $50 since I needed the stairs done too and my couch may have actually looked clean when he left and I would have felt like it was worth it. I think the carpet looks nice but I felt very anxious waiting for him to arrive and waiting on him to finish so I wasn't late to pick up my son.

Report a concern   April 23, 2015 — Rated 10 out of 10 by M.I. Zerorez Indianapolis
What do you like about our products and services?

Very efficient, professional and helpful with their advice

Report a concern   April 23, 2015 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

Steve was very good. Took the time to explain the process to me. Carpets look wonderful! Thank you. The "Chicks on the Right" were right, excellent carpet cleaning company!

Report a concern   April 22, 2015 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

Cleanliness, professional and dry timr

Report a concern   April 22, 2015 — Rated 4 out of 10 by J.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The traffic area in the living room is very noticeable and might cause us to loose our security deposit.

Report a concern   April 22, 2015 — Rated 10 out of 10 by K.D. Zerorez Indianapolis
What do you like about our products and services?

No chemicals. Friendly staff.

Report a concern   April 21, 2015 — Rated 10 out of 10 by M.M.C. Zerorez Indianapolis
What do you like about our products and services?

Low chemicals

Report a concern   April 21, 2015 — Rated 7 out of 10 by C.P. Zerorez Indianapolis
What could we do to improve?

The window was 2-5 and I did not receive a call notifying anyone would be late until 5:45 when he asked if he could still come by. (yes, it was obvious the poor guy had a rough day) I should have been offered a free area cleaned or a discount for dedicating 7 hours on a beautiful day to clean 3 rooms. This is my 3rd time using Zerorez and appreciate the kind people and he was still very courteous. The carpets were very clean and yes I would recommend to others. I do suggest empowering your service techs offer ways to rectify situations like Saturday that impacts same day service.

Report a concern   April 21, 2015 — Rated 10 out of 10 by Jeremy Majeres Zerorez Indianapolis
What do you like about our products and services?

Quick and friendly service, the team really helpede in a tight jam.

Report a concern   April 21, 2015 — Rated 10 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

The technician was very thorough and very helpful. I liked the way the carpets felt after they dried, no stiff soap residue. I appreciated the ability to quickly make an appointment and know exactly when the technician would be at my doorstep. You have a very satisfied new customer!

Report a concern   April 21, 2015 — Rated 10 out of 10 by Lindsay R De Las Alas Zerorez Indianapolis
What do you like about our products and services?

The technician was not only on time for my appointment, but he was very well-spoken and considerate. I appreciated that he put on protective booties over his shoes before walking into my house. My couch was cleaned in about 45 minutes, and it was dry by the time I got home from work!

Report a concern   April 20, 2015 — Rated 9 out of 10 by C.S. Zerorez Indianapolis
What do you like about our products and services?

The gentleman that cleaned our carpets was very professional, friendly, capable and informative. Also, our carpets dried quickly.

Report a concern   April 20, 2015 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

Customer service was responsive to what I expected of them.

Report a concern   April 19, 2015 — Rated 10 out of 10 by Ken Lisa Zerorez Indianapolis
What do you like about our products and services?

Zerorez has top notch product and service.
Luke walk us through the processes of pet treating and cleaning the carpet.
I was surprised to see how much extra dust and grime there was after one year and regular vacuuming with a Dyson. Zerorez vacuums made a big difference.
Their pet removal process works great for stains and odors.

I would highly recommend Zerorez and Technician Luke Bossung to family, friends and co-workers.

Thanks for clean carpets!!!

Report a concern   April 19, 2015 — Rated 10 out of 10 by C.L.R. Zerorez Indianapolis
What do you like about our products and services?

Results. Very pleased with results.

Report a concern   April 19, 2015 — Rated 10 out of 10 by Michael R Shull Zerorez Indianapolis
What do you like about our products and services?

Friendly staff! The service was quick and efficient but not rushed. Carpets felt and appeared much cleaner afterwards! Quick dry time without the normal shampoo "crunch."

Report a concern   April 19, 2015 — Rated 8 out of 10 by R.S. Zerorez Indianapolis
What could we do to improve?

I didn't recieve a call 2 days prior to schedule a window of time that they would be arriving. I had to call them. Otherwise, the service was fine.

Report a concern   April 19, 2015 — Rated 10 out of 10 by Courtney Bailey Zerorez Indianapolis
What do you like about our products and services?

Scheduling was very easy. I felt the price was well worth it. Zach was very professional and friendly. I felt very comfortable having him in my home. My carpet looks great. Thank you.


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