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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician, Erik, was very conscience. The prep work and final result were great!
No residues. Carpets looks awesome. In our opinion ZeroRez is the best. ZeroRez Staff are friendly and accommodating.
Professional, courteous, got a fairly quick appt on a Saturday, carpets look good, friendly towards my dog, wore shoe protectors, thorough
The attention to detail and thoroughness was impressive.
I like the fact that there is no soap residue so the carpet doesn't attract dirt like it does after other carpet cleaning methods. The reason I did not give a "10" is that the water was not pulled out as well this time as the last time you cleaned my carpets. There were areas that stayed very wet - I had to lay down towels in those areas & keep blotting the water out. I then focused a fan on the areas so they would dry. I was really surprised because the time before this, I was impressed at how quickly the carpet dried.
Thanks.
The service was excellent and the employee - Zack - was very professional
no odor, quick services, got stains out.
Friendly service, courteous technician, fast drying.
My carpets were very stained from pet accidents and most of the stains were removed with the cleaning.
Nice people, Good work, Smells good, and my carpet looks great
Eric was fantastic! He did an amazing job of explaining everything and was very thorough. I felt terrible I couldn't give him tip, as I didn't have any cash. I love that my carpet was cleaned without an chemicals and made to look brand new!
The call in center spelled my name wrong despite having a conversation with me on how to change it. Additionally, despite a conversation and address verification, the service tech went to my former home. The tech did a great job.
Nice technician, removed the stain we had to get out. BUT the carpet smells musty !! It need something to deodorize it.
Professional staff, dependability, customer service - and GREAT cleaning!
A+++
My carpet felt and smelled very fresh. Loved the work!
I thought it to be very pricy, it was supposed to be 3 rooms and a hallway for $129.00, I ad 5 rooms total 2 of what were with a pool table a ND a California king bed that couldn't be moved,so 2 extra rooms and a stairway cost $327.00!
No residue.
Knowledgeable service personnel, carpets look great and non-chemical process of cleaning
Still had spots on my carpet
Service and professionalism was very strong. Results were good but not amazing. I don't have enough experience with cleaning companies to judge the results fairly. Some spots remained, but many were successfully removed. My initial impression is good not amazing results. I am satisfied though.
Does a great job on my carpets, price is reasonable and technicians are very knowledgeable and friendly
Zach (the technician) was very polite - a pleasure to work with. The carpet is very clean, even a tough area that never cleaned well with other companies. Completely satisfied with the clean, fresh carpet.
However, the carpet is still wet after 30 hours. This is the most moisture we have ever had with carpet cleaning.
Everything
Good customer service and informative technician. Carpets came out really nice.
I like that you do not use chemicals
Friendly staff and environmentally friendly products.
Green, dried quickly. Tech didn't try to sell additional services. Tech professional.
Professional, excellent resilts
The service and quality were good.