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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am very appreciative of the effort put forth by Eric in cleaning the spot and spending additional time on an area that he felt needed additional cleaning.
Timely, polite employees. Did a great job on our carpets!!
No chemicals, pleasant techs, reasonable pricing
There is no smell or sticky feeling. I feel confident letting my baby crawl around on the floor!
My carpets that were cleaned look the same as they did before and the cleaning left a dewy smell.
Great service. Tech was exceptional
carpets were soft and fluffy again! felt and smelled clean without instantly looking tracked down in traffic areas. Also took much much less time to dry than with previous
steam cleaning. The technician who worked in our home was knowledgeable, helpful and very polite. Overall, I was very impressed!
The process was very efficient and I was pleased with the results of my clean carpets. The technician was extremely friendly and professional and did an excellent job! Thank you!
I will say they did promptly respond to my intial survey quickly and offered to come out to clean m rugs again which they did same day. I now have a terrible odor in my master clothes that will not go away. I have left doors open for days hoping that will help remove the odor but it has not worked. The two gentleman who came out very polite I have no issues with them. But the only reason I had my carpets cleaned is because I was moving into my new home and just wanted everything freshly clean there were no spots or bad odor just wanted clean carpet. Now I have a bad odor in my home that was not there before so unfortunately I still can not rate this high.If I was just rating the to gentleman who obviously wanted to make me a satisfied customer they would get a 10 but the special cleaning water gets a zero. As I said in my previous post returning my dollars would be what I feel should happen. I am going to have to have someone else come and clean it so I will be out the extra cost.
Luke was very professional and explained everything that he did. The carpets were clean and soft after they dried and the old stains have not come back! Very pleased with the results and will use your company in the future and am telling everyone I know about it.
Patrick is special
No soap and the extra care given to corners (with ptotectors) and booties on servicemen
Very thorough job
I do not feel like my front area got clean. It feels funny walking on it, like its sticky or there is a resiado left behind.
We like the prompt and quick service and non chemical cleaning. The technician was very professional and did a great job.
was very professional and got the job done very quick,was very pleased
Luke your representative was very professional, courteous and thorough. I had my carpets, furniture and shower cleaned. I'm very pleased with the results. Thank you.
Great customer service, no residue, fast drying time and my carpets stay cleaner longer!
Your employee Brittany who scheduled my service was great!! Very professional and knowledgeable. Also the tech who cleaned the carpet, also very professional, personable and did a great job. Carpets & furniture look like new(home is under a year old though) but they cleaned up perfectly.
Very professional and great results
Great techs; quality stain removal. Thanks!
Efficiency. Gentlemanliness. Procedure explanations. Timeliness. And results.
Thank you.
Carpet seems cleaner than any previous company we have used. The crew did a very good job and didn't just breeze through it. Had a coffee stain they couldn't quite eliminate.
I really enjoyed the fact that there was not much noise from the machine they were able to use tap water from the hose and there is virtually no residue on the carpet from soap. Everything was very clean I was very pleased. Thank you
Price is a bit high
Patrick was very professional and knowledgeable. He was also thorough and spent a lot of time making sure everything was cleaned well. I liked how the carpets looked smelled without the use of harsh chemicals.
Very disappointed in job done. I have had a few people come in to see if they also spelled a bad odor. And they do if you lay on carpet it spells even worse. Like I have a house of dirty mudding water. I felt like the job was done really quick and was doubtful that it had been done well but now I am positive it was either done wrong or you special empower water is really not a true statement. I have never had carpet smell so bad after its been done. Refund my money and pay for it to be done properly.
Steve (carpet technician) was very professional, on time and gave us a detailed summary of why Zero Rez is different and what sets them apart from the competition. He then gave us a summary of the services he was going to do and what each machine was going to be used for. Our carpets really didn't need to be cleaned as we just wanted them sanitized. After Steve was finished we could really see a difference in the carpet. He is a great representative of your company-Very professional, diligent, meticulous and personable.
clean, quick and the carpet looks great
Clean carpet when you were done. Good technician, answered all my questions.