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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price of the carpet cleaning kept changing throughout the cleaning process. I was told they'd try to give me a reduced price, then say they weren't receiving a return call etc...
The first time Zerorez cleaned my carpet I was very pleased. This time the technician eliminated the first step (vacuuming)that had been done on the first cleaning, when I inquired about it he said that the kind of carpet in my house didn't require the first step which was confusing and concerning, obviously the first technician deemed it necessary. There was a spot one small spot I had specifically requested special attention be given, sadly I didn't see him spend extra time or effort admittedly the spot is not overly noticeable however it can still be seen. He did also clean the upholstery in our truck and did a great job. Name removed
Were very effective at ridding stains I thought were not possible. Process was very fast. Smell of the rooms was completely eliminated after the carpet cleaning.
smell great, tech was friendly and knowledgable. Very resonable price and our old office carpet looks better than i anticipated
It was easy to get an appointment scheduled soon, you were on time (early even) and worked quickly and efficiently. Thanks! Carpets look and smell great, btw.
Our furniture was not moved! Our guy moved our dining chairs, but that's it. I'm a 140 lb woman, if I can push the couch 3 feet by myself, why couldn't he?
Very impressed with your service. Stains that I thought would never come out are gone! I am extremely happy with the results! I will be using you again!
Very nice employees and very quick appt times!
Timely arrival
We had pet stains and our carpet looked new when cleaning was done.
The carpets looked beautiful and felt dry really quickly. Also, Patrick, the carpet technician was such a hard worker and very knowledgeable about your services and products. He was courteous, professional and very friendly. A great employee to have associated with your company.
The only disappointment would be that we payed extra for a full pet spot extraction on an area in our sitting room and although it looked better, the smell was still there as the carpet started to dry. Other than that smell, the carpets look and feel amazing thanks to Patrick!
Carpet dries quickly.
Everything looks really clean.... better than it has in the past w/ other carpet cleaners. The technician was friendly and professional.
The carpet looks like new. The staff in the office were very pleasant to work with and the guys that came out to clean the carpets and sofa's were awesome. They did a great job and were very friendly to work with. I would definitely use them again and refer them to friends. Thank you so much.
Very customer service oriented.
Basic end tables weren't move to clean under them and an ottoman as well. Also, corners of rooms were left uncleaned.
Wonderful service & great technicians
Ability to clean and lack of bad chemicals
I love that there are no harmful chemicals used.
The price is very reasonable.
The house smelled fresh & clean when the job was complete!
Zerorez was in and out fast! The carpet looks brand new again and the house smells fresh & clean when they are done!
I like the Go Green concept of no chemicals envolved.
The guy done a bang up job and I am so happy with my carpets
Very clean carpet. Professional employees. Arrived on time and provided discount as promised due to reschedule.
It's quick, easy, and very accommodating to my schedule!!!
Erik did a great job on the carpets. He was friendly and went above expectations. Even cleaned a small rug in my entry way.
I had two wool rugs cleaned. They look beautiful. New fringe was added to one and looks great.
Another good job by your company.
Lower your prices and tell people up front about the disposal fee.
My promotion was for 3 rooms but I felt they only did two. My family room and master bedroom plus a small portion of the master bathroom were cleaned.
Best carpet cleaning experience, ever! Fabulous service and wonderful results!
Everything was fine. The operator was on time and did a first rate job.

Everything