Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 18, 2015 — Rated 10 out of 10 by Jim Hiland Zerorez Indianapolis
What do you like about our products and services?

Everything

Report a concern   June 18, 2015 — Rated 7 out of 10 by T.A.H. Zerorez Indianapolis
What could we do to improve?

The price of the carpet cleaning kept changing throughout the cleaning process. I was told they'd try to give me a reduced price, then say they weren't receiving a return call etc...

Report a concern   June 18, 2015 — Rated 5 out of 10 by T.T. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The first time Zerorez cleaned my carpet I was very pleased. This time the technician eliminated the first step (vacuuming)that had been done on the first cleaning, when I inquired about it he said that the kind of carpet in my house didn't require the first step which was confusing and concerning, obviously the first technician deemed it necessary. There was a spot one small spot I had specifically requested special attention be given, sadly I didn't see him spend extra time or effort admittedly the spot is not overly noticeable however it can still be seen. He did also clean the upholstery in our truck and did a great job. Name removed

Report a concern   June 18, 2015 — Rated 9 out of 10 by C.D. Zerorez Indianapolis
What do you like about our products and services?

Were very effective at ridding stains I thought were not possible. Process was very fast. Smell of the rooms was completely eliminated after the carpet cleaning.

Report a concern   June 17, 2015 — Rated 10 out of 10 by Steve Dopka Zerorez Indianapolis
What do you like about our products and services?

smell great, tech was friendly and knowledgable. Very resonable price and our old office carpet looks better than i anticipated

Report a concern   June 17, 2015 — Rated 9 out of 10 by Sean P. O'Neil Zerorez Indianapolis
What do you like about our products and services?

It was easy to get an appointment scheduled soon, you were on time (early even) and worked quickly and efficiently. Thanks! Carpets look and smell great, btw.

Report a concern   June 17, 2015 — Rated 7 out of 10 by S.M.K. Zerorez Indianapolis
What could we do to improve?

Our furniture was not moved! Our guy moved our dining chairs, but that's it. I'm a 140 lb woman, if I can push the couch 3 feet by myself, why couldn't he?

Report a concern   June 17, 2015 — Rated 10 out of 10 by Christie Eastman Zerorez Indianapolis
What do you like about our products and services?

Very impressed with your service. Stains that I thought would never come out are gone! I am extremely happy with the results! I will be using you again!

Report a concern   June 16, 2015 — Rated 10 out of 10 by A.K.V.J. Zerorez Indianapolis
What do you like about our products and services?

Very nice employees and very quick appt times!

Report a concern   June 16, 2015 — Rated 8 out of 10 by B.H. Zerorez Indianapolis
What could we do to improve?

Timely arrival

Report a concern   June 16, 2015 — Rated 10 out of 10 by L.T. Zerorez Indianapolis
What do you like about our products and services?

We had pet stains and our carpet looked new when cleaning was done.

Report a concern   June 15, 2015 — Rated 9 out of 10 by D.M.S. Zerorez Indianapolis
What do you like about our products and services?

The carpets looked beautiful and felt dry really quickly. Also, Patrick, the carpet technician was such a hard worker and very knowledgeable about your services and products. He was courteous, professional and very friendly. A great employee to have associated with your company.

The only disappointment would be that we payed extra for a full pet spot extraction on an area in our sitting room and although it looked better, the smell was still there as the carpet started to dry. Other than that smell, the carpets look and feel amazing thanks to Patrick!

Report a concern   June 15, 2015 — Rated 10 out of 10 by H.F. Zerorez Indianapolis
What do you like about our products and services?

Carpet dries quickly.

Report a concern   June 15, 2015 — Rated 10 out of 10 by T.A. Zerorez Indianapolis
What do you like about our products and services?

Everything looks really clean.... better than it has in the past w/ other carpet cleaners. The technician was friendly and professional.

Report a concern   June 15, 2015 — Rated 10 out of 10 by J.V. Zerorez Indianapolis
What do you like about our products and services?

The carpet looks like new. The staff in the office were very pleasant to work with and the guys that came out to clean the carpets and sofa's were awesome. They did a great job and were very friendly to work with. I would definitely use them again and refer them to friends. Thank you so much.

Report a concern   June 15, 2015 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Very customer service oriented.

Report a concern   June 14, 2015 — Rated 8 out of 10 by E.P. Zerorez Indianapolis
What could we do to improve?

Basic end tables weren't move to clean under them and an ottoman as well. Also, corners of rooms were left uncleaned.

Report a concern   June 14, 2015 — Rated 10 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

Wonderful service & great technicians

Report a concern   June 14, 2015 — Rated 9 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

Ability to clean and lack of bad chemicals

Report a concern   June 13, 2015 — Rated 10 out of 10 by Jennifer E Hoke Zerorez Indianapolis
What do you like about our products and services?

I love that there are no harmful chemicals used.
The price is very reasonable.
The house smelled fresh & clean when the job was complete!

Report a concern   June 13, 2015 — Rated 10 out of 10 by Pat Carlini Zerorez Indianapolis
What do you like about our products and services?

Zerorez was in and out fast! The carpet looks brand new again and the house smells fresh & clean when they are done!

Report a concern   June 12, 2015 — Rated 10 out of 10 by W.D.Y. Zerorez Indianapolis
What do you like about our products and services?

I like the Go Green concept of no chemicals envolved.
The guy done a bang up job and I am so happy with my carpets

Report a concern   June 12, 2015 — Rated 10 out of 10 by C.L.A. Zerorez Indianapolis
What do you like about our products and services?

Very clean carpet. Professional employees. Arrived on time and provided discount as promised due to reschedule.

Report a concern   June 12, 2015 — Rated 10 out of 10 by Courtney M King Zerorez Indianapolis
What do you like about our products and services?

It's quick, easy, and very accommodating to my schedule!!!

Report a concern   June 12, 2015 — Rated 10 out of 10 by A.G. Zerorez Indianapolis
What do you like about our products and services?

Erik did a great job on the carpets. He was friendly and went above expectations. Even cleaned a small rug in my entry way.

Report a concern   June 12, 2015 — Rated 10 out of 10 by Cathy Ott Zerorez Indianapolis
What do you like about our products and services?

I had two wool rugs cleaned. They look beautiful. New fringe was added to one and looks great.
Another good job by your company.

Report a concern   June 12, 2015 — Rated 8 out of 10 by N.T. Zerorez Indianapolis
What could we do to improve?

Lower your prices and tell people up front about the disposal fee.

Report a concern   June 11, 2015 — Rated 5 out of 10 by D.A.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My promotion was for 3 rooms but I felt they only did two. My family room and master bedroom plus a small portion of the master bathroom were cleaned.

Report a concern   June 11, 2015 — Rated 10 out of 10 by K.L.H. Zerorez Indianapolis
What do you like about our products and services?

Best carpet cleaning experience, ever! Fabulous service and wonderful results!

Report a concern   June 11, 2015 — Rated 5 out of 10 by R.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Everything was fine. The operator was on time and did a first rate job.


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