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based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
zerorez is only for my family thanks zerorez ya,ll rock
I appreciated the "redo" on my daughters carpeting. The second time around made the difference. I am pleased with your follow up and concern for my satisfaction. Thank you.
Carpets smell fresh (not chemical) and are soft.
I don't think the carpet came out as "clean" as professed, I think my carpet is less fluffy than it was. I was disappointed in the rep cleaning the carpets- he was not thorough, didn't leave a receipt...no guarantee, no nothing... Not likely to use you again
Carpet smells fresh after the cleaning. It does not smell like a wet dog as do other carpet cleaners I have used (Stanley Steamer).
Loved my technician!
The results from my cleaning far exceeded any previous service/company I have used. The technician (Zack) did a great job!
Zach was very professional, explained everything wonderfully. I felt like the carpets dried much quicker than other companies i have had clean my carpets. It smelled wonderful and my carpets are not hard and crunchy. I will definitely be setting up another appt in the future.
Environmentally friendly products. Service tech was excellent.
Technicians were prompt. Curteous, explained the process. They seemed like they appreciated my business.
Most of the dirt did not come out of stairs and landing and some other problem areas. I thought the some of the areas looked worse than before. The carpets also took 2 days to dry!!!! Will evaluate when I think carpets are totally dry and call in if there are issues!!
Clean and green
I was very impressed with the service and professionalism of the technician that came to my home. My carpets look amazing and they were an absolute mess.
Loved the smell and the tech you sent was very nice, stayed to task and addressed the specific areas of concern. Great job!
Strive to make the customer happy
nice guyl
I have already called the company, the spots returned in approximately 2 days after they cleaned.
The carpet cleaning did the job!
The phone reps and service reps are both friendly and helpful. The pricing explanations were clear and complete.
Zach did a great job on the carpets, was friendly, and explained the steps.
The customer service is outstanding. They are both friendly and knowledgeable. Also, they are able to schedule the service in a timely manner. Zach called prior to his arrival, and explained all aspects of the cleaning process. The carpets look great!
The carpets feel so much cleaner than if Stanley had done them!
Clean professional technician. Kept me informed throughout the process.
My carpets look clean and when you walk on them oh so soft…I was amazed at the difference. The technician was friendly and explained the process, he did a thorough job on all four carpet areas he cleaned.
Zack the technician did the cleaning quickly, did a great job, and wasn't aggressive with suggesting additional services.
I paid an extra $300+ for the pet treatment and sub extraction and there was one spot of urine that was the whole reason for having any of my carpets cleaned. That spot smelled like it was not even cleaned, it smelled like fresh urine (and there wasn't). So I had them come back out and as far as I can tell, all they did was saturate the carpets with some type of cover-up smell. It now just smells like a mix of deodorizer and urine. They were there for less than 10 minutes for the follow-up. I figured they would re-clean the spot that smelled as though it had never been cleaned but they just dumped and ran. I was at home and didn't even realize they had already left because they were there so briefly.
the man did not pick up and move small pices of furniture, I had removed items from the bedside table . the dust and dirt under the table where still there after he left. Next time I guess I will have to walk behind him to make sure that the work is done correctly. I paid for 3 couches to be cleaned. HE missed spots on one. I was told that I would not be charged for the water disposal -but I was. I was not given the option to look at my bill -only asked to sign . I did not see my bill until I opened my email. thanks Name removed Phone number removed
Chemical free, great technicians and always pleased with the outcome
After the first cleaning our carpet stains came back after a week. They were cleaned a second time and I am noticing the same stains re-appearing again after two weeks.
Email address removed The fact that there are no harsh chemicals involved.