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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employee Brittany who scheduled my service was great!! Very professional and knowledgeable. Also the tech who cleaned the carpet, also very professional, personable and did a great job. Carpets & furniture look like new(home is under a year old though) but they cleaned up perfectly.
Very professional and great results
Great techs; quality stain removal. Thanks!
Efficiency. Gentlemanliness. Procedure explanations. Timeliness. And results.
Thank you.
Carpet seems cleaner than any previous company we have used. The crew did a very good job and didn't just breeze through it. Had a coffee stain they couldn't quite eliminate.
I really enjoyed the fact that there was not much noise from the machine they were able to use tap water from the hose and there is virtually no residue on the carpet from soap. Everything was very clean I was very pleased. Thank you
Price is a bit high
Patrick was very professional and knowledgeable. He was also thorough and spent a lot of time making sure everything was cleaned well. I liked how the carpets looked smelled without the use of harsh chemicals.
Very disappointed in job done. I have had a few people come in to see if they also spelled a bad odor. And they do if you lay on carpet it spells even worse. Like I have a house of dirty mudding water. I felt like the job was done really quick and was doubtful that it had been done well but now I am positive it was either done wrong or you special empower water is really not a true statement. I have never had carpet smell so bad after its been done. Refund my money and pay for it to be done properly.
Steve (carpet technician) was very professional, on time and gave us a detailed summary of why Zero Rez is different and what sets them apart from the competition. He then gave us a summary of the services he was going to do and what each machine was going to be used for. Our carpets really didn't need to be cleaned as we just wanted them sanitized. After Steve was finished we could really see a difference in the carpet. He is a great representative of your company-Very professional, diligent, meticulous and personable.
clean, quick and the carpet looks great
Service men were very helpful and friendly. They added on a small hallway, at my request, for no charge. They were in time and the service went quickly. Carpet came out soft and smelling great.
Patrick and Eric were very personable and professional. They did a great job,
No chemicals. Excellent service, friendly technicians, great work
Quick drying time, friendly, knowledgeable technician.
First off, I was EXTREMELY impressed by Erik!!! He was so professional and friendly!! He made sure that I knew exactly what he was going to do before he even started. He stopped several times to have me check his work to make sure I was pleased. He went above and beyond what we consider "a normal service call." He was polite and I could tell he was not just there collecting his paycheck...but rather he took PRIDE in his work-which is not the norm in today's industry. We will DEFINITELY use Zerorez again on one condition...and that is if ERIK and ONLY ERIK will be the one to clean our carpets!!!!! Oh, and we are very pleased with how clean the carpets are as well!!!! They don't feel like they have a residue or film and they don't feel matted or pressed down, rather they feel almost like new. So glad we found Zerorez and Erik....a GREAT combination!!!
The young man that came was very courteous and explained the procedure for cleaning the carpet. It looked a little better when he was done, but some places popped up again and it didn't look a whole lot better than before.
Very friendly, professional and knowledgeable. My carpet looks new again,especially the stairs. They look and feel like new. Nice to know my carpet can be cleaned without harsh chemicals. Thank you!
Friendly, professional service
Products cleaned well, no stiff residue
Carpets, look, smell, and feel clean
The carpet looks great and Erik did a fantastic job!! He was very professional, friendly and a hard worker. I will be recommending Zerorez and Erik to my neighbors and family.
The cleaning quality was very good and the technician was very knowledgeable and helpful, but the price was too high.
Your rug cleaning process got my old carpets very clean. Chuck worked very hard to get every spot out, was very careful to do a great job, was very careful of our furniture, and was personable. He makes Zerorez look good.
The person who does the job and Steve was excellent
I like the non-chemical approach to cleaning the carpet. We have 3 dogs and 2 kids, so knowing that the cleaning chemicals are not harmful is very reassuring. Also, they just do a great job. Our menagerie had made the carpets so dirty, it was embarrassing. Now they look good as new!
Carpet was not soaked and dried quickly. Technic ham was efficient and very professional.
no residue left, no moist areas to stay off, diligent professional technician.
I liked the clean method of carpet cleaning. Only problem I wouldn't clean the carpets of a rainy day again - took forever to dry.
Easy scheduling, kept appointment time, and our carpets look new again.
The process was quick and easy and there was no smell
Great customer service, no residue, fast drying time and my carpets stay cleaner longer!