Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 2, 2015 — Rated 10 out of 10 by Maren G Knowles Zerorez Indianapolis
What do you like about our products and services?

The technician explained everything to me so I understood the process. My carpeting and sofa look great.

Report a concern   July 2, 2015 — Rated 10 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

Cleans good and less drying time. Service tech very nice!

Report a concern   July 2, 2015 — Rated 10 out of 10 by S.S.A. Zerorez Indianapolis
What do you like about our products and services?

Excellent service! The man who came and did the work was very friendly and knowledgeable. My carpets have never looked better!! Thank you!!!

Report a concern   July 1, 2015 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

The chemical free amazing clean carpet

Report a concern   July 1, 2015 — Rated 4 out of 10 by M.J.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I didn't feel that the traffic areas got as clean as they did with other companies.

Report a concern   July 1, 2015 — Rated 10 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

Great job

Report a concern   July 1, 2015 — Rated 5 out of 10 by C.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The price is very high on your service and I think only having a 1 man team is too much for one person to do a large cleaning process especially if you have problem areas that take longer than usual to fix. Being able to move large objects such as couches and loveseats to clean under is a plus for me which with a 1 man team is too straining on the employee and will sometimes not be able to do.

Report a concern   July 1, 2015 — Rated 7 out of 10 by J.L.S. Zerorez Indianapolis
What could we do to improve?

The technician got water all over wood floor and didn't clean it up. Also should get a credit card swiper.

Report a concern   June 30, 2015 — Rated 4 out of 10 by G.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was very happy with the cleaning and your cleaning process. However, I was very disappointed in your billing process. You estimate high and say the technician will measure and let me know what the amount is to clean. When it came time to pay, he kept comming back to the high estimate not the price he quoted. I wanted an invoice to review before paying to see where the discrepancy was. He said one would be emailed to me after I paid. I manage over a dozen houses and I have never had a company tell me I could not get an invoice until after I paid. I took out a pen and paper to show him the numbers did not add up and he corrected the amount I owed. I also was surprised to read in the email sent to confirm the appointment that I would be billed for the visit if I decided not to have the work done after the quote was given. I would not have had a problem if I had been told up front but when you combine this with my billing experience, I am left with a feeling that you are not always upfront with your billing. Not the kind of company I want to deal with!

Report a concern   June 30, 2015 — Rated 10 out of 10 by Rachael Pfenninger Zerorez Indianapolis
What do you like about our products and services?

I love the carpet protection! 3 days after our carpet cleaning we spilled root beer all over our cream colored carpet, and it came up with just water. Amazing. Thank you!

Report a concern   June 29, 2015 — Rated 9 out of 10 by Justin G Owen Zerorez Indianapolis
What do you like about our products and services?

no chemicals, nice people

Report a concern   June 29, 2015 — Rated 6 out of 10 by S.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I truly appreciated the quickness of service tech being scheduled for my cleaning.
I called on Friday and they were there on Saturday.
I did not mind paying the price for my couch being cleaned, but I think your charges for area rugs was extremely high/ My invoice was over $400.00 for cleaning the couch and two area rugs. The service tech explained all this to me before the cleaning and after they were at my door, I did not feel compelled to ask them to leave. Therefore I agreed to the cleaning but at the same time felt it a little steep. Personally I think you need to adjust your billing for area rugs. It blew me away. I would recommend your company as the performance was extremely good and your service people were friendly. I was mostly just shocked at the price.

Report a concern   June 29, 2015 — Rated 10 out of 10 by T.S. Zerorez Indianapolis
What do you like about our products and services?

Clean carpet when you were done. Good technician, answered all my questions.

Report a concern   June 29, 2015 — Rated 10 out of 10 by Terri Turner Zerorez Indianapolis
What do you like about our products and services?

I am very appreciative of the effort put forth by Eric in cleaning the spot and spending additional time on an area that he felt needed additional cleaning.

Report a concern   June 28, 2015 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

Timely, polite employees. Did a great job on our carpets!!

Report a concern   June 28, 2015 — Rated 10 out of 10 by Kim Norton Zerorez Indianapolis
What do you like about our products and services?

No chemicals, pleasant techs, reasonable pricing

Report a concern   June 27, 2015 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

There is no smell or sticky feeling. I feel confident letting my baby crawl around on the floor!

Report a concern   June 27, 2015 — Rated 0 out of 10 by V.N. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My carpets that were cleaned look the same as they did before and the cleaning left a dewy smell.

Report a concern   June 27, 2015 — Rated 10 out of 10 by T.W.S. Zerorez Indianapolis
What do you like about our products and services?

Great service. Tech was exceptional

Report a concern   June 27, 2015 — Rated 10 out of 10 by A.M. Zerorez Indianapolis
What do you like about our products and services?

carpets were soft and fluffy again! felt and smelled clean without instantly looking tracked down in traffic areas. Also took much much less time to dry than with previous
steam cleaning. The technician who worked in our home was knowledgeable, helpful and very polite. Overall, I was very impressed!

Report a concern   June 27, 2015 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

The process was very efficient and I was pleased with the results of my clean carpets. The technician was extremely friendly and professional and did an excellent job! Thank you!

Report a concern   June 27, 2015 — Rated 1 out of 10 by I.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I will say they did promptly respond to my intial survey quickly and offered to come out to clean m rugs again which they did same day. I now have a terrible odor in my master clothes that will not go away. I have left doors open for days hoping that will help remove the odor but it has not worked. The two gentleman who came out very polite I have no issues with them. But the only reason I had my carpets cleaned is because I was moving into my new home and just wanted everything freshly clean there were no spots or bad odor just wanted clean carpet. Now I have a bad odor in my home that was not there before so unfortunately I still can not rate this high.If I was just rating the to gentleman who obviously wanted to make me a satisfied customer they would get a 10 but the special cleaning water gets a zero. As I said in my previous post returning my dollars would be what I feel should happen. I am going to have to have someone else come and clean it so I will be out the extra cost.

Report a concern   June 27, 2015 — Rated 10 out of 10 by Cynthia S Gregory Zerorez Indianapolis
What do you like about our products and services?

Luke was very professional and explained everything that he did. The carpets were clean and soft after they dried and the old stains have not come back! Very pleased with the results and will use your company in the future and am telling everyone I know about it.

Report a concern   June 26, 2015 — Rated 10 out of 10 by Carole Florian Zerorez Indianapolis
What do you like about our products and services?

Patrick is special

Report a concern   June 26, 2015 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

No soap and the extra care given to corners (with ptotectors) and booties on servicemen

Report a concern   June 26, 2015 — Rated 10 out of 10 by N.J.W. Zerorez Indianapolis
What do you like about our products and services?

Very thorough job

Report a concern   June 25, 2015 — Rated 5 out of 10 by N.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I do not feel like my front area got clean. It feels funny walking on it, like its sticky or there is a resiado left behind.

Report a concern   June 25, 2015 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

We like the prompt and quick service and non chemical cleaning. The technician was very professional and did a great job.

Report a concern   June 25, 2015 — Rated 10 out of 10 by D.V. Zerorez Indianapolis
What do you like about our products and services?

was very professional and got the job done very quick,was very pleased

Report a concern   June 25, 2015 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Luke your representative was very professional, courteous and thorough. I had my carpets, furniture and shower cleaned. I'm very pleased with the results. Thank you.


Privacy Policy