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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really love the clean green, solution and how tidy the entire process was.
Pet and people friendly product, on time, seem to be transparent, leaves carpet soft.
Cleaning person very professional . I liked how fast carpets dried , we added hall way when they came , thought hall way was a little to expensive provided the size of it but over all it was a good job.
That you clean green! Great people! Love how great my house smells and how long the carpets stay clean!
My daughter has so many allergies we wanted to have the carpet free from any dirt, dust, or chemicals. The scheduling was done in a reasonable timeframe. The technician did a great job and was very professional. It was refreshing to have someone so friendly and knowledgeable providing great service. The carpet looks great!
The technician did an excellent job of keeping me informed about what he was doing and the condition of my flooring. Although I did not take advantage of all the services he offered, it's good to know what you company has to provide.
Friendly and took the time to explain treatment options. Thank you!
Service was convenient, professional and representative was knowledgable and friendly
Great so far, only a couple days after cleaning.
the zero chemical factor and the quality of work.
I had originally scheduled my cleaning on my day off. I received a call saying they would be 2 hours late. I had to reschedule to a day that was not my day off because I needed the carpets cleaned for an upcoming event. I stayed home and waited for them to show up. I received another call stating they would be later between 2 and 5. I had a 5PM appointment and they could not guarantee they would be finished in time. They did offer to close my home up when finished, but I did not feel comfortable with that, so I had to reschedule again. It was rescheduled for the morning on a day I was not off. I took the morning off. I received a call the night before saying they would be at my home between 2 and 5 pm. I told the person I was supposed to have a morning appointment, at this point I was ready to just cancel. I had already had my "event" and wasn't in a hurry. The person, I believe her name was Melissa, said she could schedule a morning appointment. The technician called around 8:20 am and said he was on his way. He arrived around 9 am. No problems with the technician. He was very informative and made suggestions.
The pricing for pet sub-treatment is terribly expensive.
Great Job! Zach is a real asset. 25 year old carpet looks, feels and smells like new.
Technician was courteous and worked carefully. The floors were not so wet that it took days to dry like a previous company that I had used.
I like the 3 step process for carpet cleaning, Patrick was our technician and he was very good and polite. I will request him next time.
Same day service. Friendly workers!
The cleaner was excellent. He sought my approval of what he had completed as he progressed on the project. Explained your process carefully.
Zack was great and my carpet has never looked better. He did a fantastic job and was very professional.
I appreciated the fact that pricing was presented up front via telephone. I really liked the fact that the process is very eco-friendly and dried quickly. I chose to have a protectant added after cleaning but did not feel pressured to do so. The technician was very professional and respectful and gave me a very detailed report as to the condition of my carpet currently and what I can do to prolong the life of my carpet.
The Zerorez operator was professional, informative and was able to clean the carpets, surpassing my expectations, achieving great results. Everyone commented on how well my carpets looked, and more than a few asked if I got new carpets. Zerorez did a fabulous job. I strongly recommend them.
Very nice service tech. Very clean carpets!
It cleans as advertised, and the service rep was friendly and knowledgeable about the process.
An untreated ink spot seemed to grow as the carpet dried.
Can't think of anything needing improvement. Thank you!
Eco-friendly, no harmful chemicals
The technician was very knowledgeable and explained everything he was doing. Extremely nice guy and well mannered. I would definitely use this company again the future. I would highly recommend your company to someone else.
Friendly & quality service.
More commitment to cleaning and being more straightforward with quotes.
Associate was really nice and did a good job.
I think pricing is higher than previous cleaners.