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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Luke was very informative and worked efficiently. The carpets was clean and looks great.
The carpets stay clean longer and the tile has looked new for a year. The service guys are always friendly and very neat and helpful.
Nice, courteous, clean people. And they clean carpets!!!
Zach did an excellent job! He did the carpets upstairs and when i walked up my stair way it was as if I was looking at 2 different carpets. He was polite and efficient! Definitely will have him back out
The technicians were friendly and knowledgeable. The carpets dried quickly.
Very thorough job!
A very old spot in our carpet has been washed away by Zerorez!!
work ethic of service man. fans are a waste of time but they give a perception of trying to dry before you leave. the appointment lady was nice and clear cut. did a nice job of appt. reminder. thanks
Eric was great!!! Carpets look amazing!!! Thank You!
Nice feel w/o crunch of cleaning products.
No residue. Great clean
Really appreciated the young man who cleaned our carpet. Name is Zach. Very pleasant and professional and helped me understand the zerorez process. Carpet looks quite good, too! Thank you!
I have asthma and a fragrance free cleaning was critical to my health. Additionally, I have small dogs and raise puppies, and pet stains were an issue. Your intelligent, friendly Zerorez representative reassured me on both issues - the carpet looks TERRIFIC and I can breathe!! A wonderful combination!!
Although scheduling can be a bit tricky (sign up online, request time and then wait for contact .... given a 4hr window that may or may not be when you wanted ..... i.e.: asked for 3pm, given 12-4 window but said should be later in the day, arrived at 12n), once they are here, the service is professional and quick. House is left feeling fresh & smells great. Carpets dry fast. Technicians are professional - protecting carpet, corners and items in the house while they work.
The carpet cleaner was very courteous but he went out and in a lot and did not remember to wear the booties inside or else wore them outside and back inside again. I feel for him as it was a rainy day and he was having trouble getting the water connected, but wearing clean booties inside is very important to me. Also, he did not project the confidence I would have preferred about getting stained areas clean. I will say most of what was cleaned came out well, but I'm wondering if more could have been done to reduce a stubborn stain. Also, some areas (ivory carpet) showed light yellow staining after the process in areas that were not previously stained or overly dirty. I have observed this since the cleaning and am not asking for you to return. It was in areas ultimately covered by furniture, but I might be wary in the future. I was really impressed that the carpet dried quickly. Also, the technician was very nice and I don't want this to reflect negatively on him, but wonder if maybe a little additional training might be helpful. Thx for the opportunity to give feedback.
I liked your technician. He did a good job and worked very quickly. I have already recommended your company to friends. Thank you.
I love how it made my home smell so clean!
Friendly, informative worker and impressed with the results
Thorough and fast. Fellows were friendly and non-threatening.
The employee was very friendly and answered all questions about the type of carpet cleaner compared to other companies and the benefits of zero Rez for the future!!!!
Office communication when scheduling needs improved.
My carpet is clean, but now has bubbles.
The guy who did it was great. I threw out my back the day before so I couldn't do anything, but...
I still smell dog pee
My carpet looks so clean! I was impressed with the time Zach spent on the cleaning, and it is the best carpet cleaning result I have experienced. The high traffic area in the master bedroom looks so clean. I will definitely use Zerorez again. Thank you!
The ease of going online and order what you need, customer service over the phone is by far the most professional and friendly service I have come across in a long long time, and then the professional, courteous technician that did an absolute awesome job at my home. I have already recommended you to family members, neighbors and coworkers. I am one very impressed customer!
Friendly and very efficient service
Zack was very professional and thorough
Can't tell carpet was cleaned. Very disappointed after watching videos of cleaning process, speaking to representative, and him stating the 3 step process wasn't needed on our application. I would like a phone call.
Show up on time
Technician was very professional!