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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was efficient and very respectful. Happy with the outcome-clean carpets. Will watch in coming weeks to determine if the process is effective.
Although only three years old, the carpet looks and feels like new again. Don't know how long that will last, but so far, so good. Stains are gone. Drying time was minimal.
no chemicals left behind, good service, good price
We do have old carpet. So that could be an issue, but we felt like that some spots didn't come as clean as if we were to do it ourselves. I am sure that if we had newer carpet, the results would have been better.
helpful, curteous and thorough
In my limited experience with Zerorez (2 appointments/cleanings), I have been very pleased with the customer service recieved- both over the phone when scheduling and with the tech when cleaning. I also think they have great pricing offers and leave my carpets looking great.
You did a great job. you came at a last minute request.
My carpet was left soft and full with no strong smell or fragrances
Your customer service, cleaning representative Paul and the great job of cleaning a carpet that another service could not do. Completely satisfied with your method of extraction-carpet looks brand new now-excellent job!!! Will recommend to friends and associates.
Quick, friendly, professional and carpet looks great
No chemicals and the softness of the carpet.
The cleaning was very good. I was a little surprised at the price
Luke to time to explain everything well and he did a thorough job. He made my old carpets look remarkably well.
Where do I start!! First the technician that arrived at our home to complete the cleaning was polite, friendly,professional, knowledgeable,and very service oriented. He explained every thing he was going to do and went about his job. The time to complete was timely and the areas where he cleaned were amazing. No more stiff sticky aftermath and it was clean beyond any other service company.
I have already recommended your company to several friends. We will call upon you again for your service. Thank you so much!!
good job- friendly very informed worker... quick but very good job...
Easy to schedule and complete cleaning visit
Luke was personable, professional and thorough. He explained all recommendations and asked for questions and feedback. He arrived promptly and finished efficiently. He did a great job!
seems to have gotten stains out,smells great
My spots on the carpet came back the same day.
I was able to schedule my cleaning within days of calling. The technician was prompt and professional. My carpets look amazing!
I like the clean smell and the soft feel of the carpets.
cleaner carpets
The courtesy of the attendant. The quality of the work.
You're a bit pricy
Very nice gentleman who did the cleaning. I really appreciated his advice and honesty about several areas that were stained. Also, I know it was a pain, but everytime he went outside and came back in, he put the coverings over his shoes.
The technician was very friendly and knowledgeable. He was also very efficient. I believe his name was Zach. Our carpet looks sooooo much better! Thank you Zerorez!
I thought Brandon was awesome and a very hard worker. I don't think zerorez is all you make it out to be. The carpet was cleaned, but didn't seem to be any cleaner than when we cleaned it ourselves. Also, I thought your small print was deceptive. $139 for 3 rooms, but not the hallway that connects the 3 rooms. That's an additional cost. Who wouldn't do the connecting hallway? That's like buying a car and the salesman asking if you would like to buy a steering wheel. Also, the other additional charges just plain old fashioned deception. If you have to charge other prices, why not advertise 3 rooms for $189. I think I know the answer to that question. Mediocre product, hidden prices. Kind of like deceptive come-on to lure customers to you product. Probably rough to dump that stuff on your hard working field crew.
Technician Patrick very professional and informative. Carpets cleaned up very nicely and look very fresh.
Works wonders. Luke was very professional and a pleasure to have working for us. We are completely satisfied customers!
no chemicals