- Phone: 317-388-5141
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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Loved the smell and the tech you sent was very nice, stayed to task and addressed the specific areas of concern. Great job!
Strive to make the customer happy
nice guyl
I have already called the company, the spots returned in approximately 2 days after they cleaned.
The carpet cleaning did the job!
The phone reps and service reps are both friendly and helpful. The pricing explanations were clear and complete.
Zach did a great job on the carpets, was friendly, and explained the steps.
The customer service is outstanding. They are both friendly and knowledgeable. Also, they are able to schedule the service in a timely manner. Zach called prior to his arrival, and explained all aspects of the cleaning process. The carpets look great!
The carpets feel so much cleaner than if Stanley had done them!
Clean professional technician. Kept me informed throughout the process.
My carpets look clean and when you walk on them oh so soft…I was amazed at the difference. The technician was friendly and explained the process, he did a thorough job on all four carpet areas he cleaned.
Zack the technician did the cleaning quickly, did a great job, and wasn't aggressive with suggesting additional services.
I paid an extra $300+ for the pet treatment and sub extraction and there was one spot of urine that was the whole reason for having any of my carpets cleaned. That spot smelled like it was not even cleaned, it smelled like fresh urine (and there wasn't). So I had them come back out and as far as I can tell, all they did was saturate the carpets with some type of cover-up smell. It now just smells like a mix of deodorizer and urine. They were there for less than 10 minutes for the follow-up. I figured they would re-clean the spot that smelled as though it had never been cleaned but they just dumped and ran. I was at home and didn't even realize they had already left because they were there so briefly.
the man did not pick up and move small pices of furniture, I had removed items from the bedside table . the dust and dirt under the table where still there after he left. Next time I guess I will have to walk behind him to make sure that the work is done correctly. I paid for 3 couches to be cleaned. HE missed spots on one. I was told that I would not be charged for the water disposal -but I was. I was not given the option to look at my bill -only asked to sign . I did not see my bill until I opened my email. thanks Name removed Phone number removed
Chemical free, great technicians and always pleased with the outcome
After the first cleaning our carpet stains came back after a week. They were cleaned a second time and I am noticing the same stains re-appearing again after two weeks.
Showed up on time and did a good job--paying special attention to the traffic pattern.
The carpet looks and feels fantastic. Also, the spot remover is amazing!
friendly technician, took his time, and satisfied with the results
The tech was on time. He was ciurtious and took time to explain things to me.
I like that there's no harsh chemicals and every single person I've dealt with (over the phone and in person) has been extremely friendly and helpful.
The cleaner person (I can't remember his name) was very professional and understanding how dirty my carpet was! I did not feel too embarrassed and the carpet was CLEANED ver well!!!! Should have taken before and after pictures!!!
The carpets are cleaner and stay cleaner longer!
Service was punctual and quick. Cleaning products had no overwhelming smell - carpet was clean and fresh.
Your Zerorez employee was polite,knowledgable of this process & how it is different & works so much better then the other,older cleaning methods. I was amazed @ how much better an old favorite chair looked after it was cleaned. Now my older furniture looks new. I highly recommend the Zerorez company for carpet & upholstery cleaning. And my furniture wasn't stiff or scratchy but soft & smooth & clean! Sincerely, Lynette Eggers
You advertise that you will move light furniture (such as a couch) when cleaning. I was disappointed to find out that the guy only cleaned around the small furniture in our family room ( One couch and two small chairs). We move our furniture around quite a bit so the areas that want to clean do you get foot traffic. Since I didn't watch the technician entire time he was cleaning, I didn't notice those areas weren't cleaned until after he left. that was disappointing
No chemicals. Technician was professional, pleasant and thorough.
Clean carpets more thourouly for that kind of money. Took an hour for 3 beds and small hall. Asked for touch ups after everything put away. Should be while atuff is out.
You were on time, called to remind me of the time and the carpets were cleaned well.
no chemicals,and carpets don't feel "crunchy" after they've been cleaned!
I was very impressed with the service and professionalism of the technician that came to my home. My carpets look amazing and they were an absolute mess.