Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18445 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 25, 2015 — Rated 10 out of 10 by D.B. Zerorez Indianapolis
What do you like about our products and services?

I have already recommended Zerorez to friends and neighbors. Zach was prompt and very professional, but most importantly he has the carpets looking amazing! I had my doubts in some areas, due to our pets but they cleaned up great!!

Report a concern   October 25, 2015 — Rated 10 out of 10 by C.D. Zerorez Indianapolis
What do you like about our products and services?

That you use no chemicals. The carpet looks clean. You have friendly, efficient employees. I have already recommended your company to a Bright House employee I spoke to the day of my carpet cleaning! And will continue to recommend you for a job well done. Thank you.

Report a concern   October 25, 2015 — Rated 5 out of 10 by J.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The cleaner who came out was complaining and said to us that "it would have been nice if someone told him that it was on the second floor." This was an unnecessary and rude comment. The owner who came out should have conveyed this message to the cleaning person. Also, the owner was late for the initial scheduled appointment. We would have appreciated him to be on time.

Report a concern   October 25, 2015 — Rated 3 out of 10 by K.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

the service technician was nice and quick the stains did not come up and they where not that stained to begin with. As soon as the carpet dried the stains where visible again. Just ok with the results not sure I would use again.

Report a concern   October 25, 2015 — Rated 10 out of 10 by D.L. Zerorez Indianapolis
What do you like about our products and services?

Zac did great job and your company beats the rest of companies out there.very satisfied..thank you !

Report a concern   October 24, 2015 — Rated 10 out of 10 by T.K. Zerorez Indianapolis
What do you like about our products and services?

No chemicals!

Report a concern   October 24, 2015 — Rated 10 out of 10 by K.C. Zerorez Indianapolis
What do you like about our products and services?

Great results, friendly and quick service

Report a concern   October 24, 2015 — Rated 8 out of 10 by G.C. Zerorez Indianapolis
What could we do to improve?

The associates waste tank filled up and he was unable to finish half of my chair that he started. Carpet was wet for 2 days.

Report a concern   October 24, 2015 — Rated 8 out of 10 by S.M. Zerorez Indianapolis
What could we do to improve?

The only issues we had was $575 is a lot of money for us to spend right now and even with the expensive pet treatments there are still some odors left.

Report a concern   October 24, 2015 — Rated 9 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

I was told I would get a call 2 days before my scheduled appointment to let me know what time the serviceman would be there. I didn't receive a call. I had to call to find out. Also I was told the tech would call me 15-45 minutes before coming to my house and he didn't. He just showed up. Otherwise I was happy.

Report a concern   October 23, 2015 — Rated 10 out of 10 by Amy Noble Zerorez Indianapolis
What do you like about our products and services?

You guys are miracle workers!!!! I am so impressed!

Report a concern   October 23, 2015 — Rated 10 out of 10 by Anthony E Sanders Zerorez Indianapolis
What do you like about our products and services?

great job only carpet cleaners I have ever called back for a second time and I will continue to use.

Report a concern   October 23, 2015 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

The gentleman who cleaned our carpets was very knowledgeable and friendly! Our carpets had the trifecta going with a dog, 2 2-year olds and white carpets, and Zerorez did a fantastic job on getting them clean.

Report a concern   October 23, 2015 — Rated 9 out of 10 by Anne Perry Zerorez Indianapolis
What do you like about our products and services?

This is my second cleaning. I find not using chemicals keeps my carpet cleaner, longer. Eric, your techician is very friendly, helpful and professional. My only problem is I noticed a rather large stain on my driveway where apparently the fluid was drained. I am hopeful it will disappear with the incoming rain. I would recom-mend your conpany to anyone --- and have just today to my next-door neighbor.

Report a concern   October 23, 2015 — Rated 10 out of 10 by Gabriela Van Leeuwen Zerorez Indianapolis
What do you like about our products and services?

No chemicals, no left over residue. Very professional. Thank you

Report a concern   October 22, 2015 — Rated 0 out of 10 by K.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The person cleaning our carpets knocked over my daughters headboard breaking the lamp mounted to it (and he acted like nothing ever happened). Not only did i pay for 3 rooms to be cleaned with protect, now i need to go to Lowes for a new lamp. Because of the integrity reflected by the company on this matter, I would not feel comfortable giving positive recommendations to friends, family, or neighbors. Thank you First name removed and Toby Last name removed

Report a concern   October 22, 2015 — Rated 10 out of 10 by A.H. Zerorez Indianapolis
What do you like about our products and services?

I like use of organic materials vs chemicals for cleaning and wanted to try something new. I was very happy with the appointment and setup process, as well as the service on site. The driver called in advance, was very courteous, took care not to damage corners with the hose and did an overall great job.

Report a concern   October 22, 2015 — Rated 10 out of 10 by Megan Morton Zerorez Indianapolis
What do you like about our products and services?

Zerorez did an amazing job on my family room carpet and a large wool rug! It was all in pretty bad shape with 3 kids and a dog, and now looks BRAND NEW! Patrick was absolutely fantastic! I will definitely recommend Zerorez to family, friends, and neighbors! Thank you!

Report a concern   October 22, 2015 — Rated 9 out of 10 by P.B. Zerorez Indianapolis
What do you like about our products and services?

The carpet feels so soft afterwards.

Report a concern   October 21, 2015 — Rated 9 out of 10 by B.R. Zerorez Indianapolis
What do you like about our products and services?

I like how harsh chemicals are nit used.

Report a concern   October 21, 2015 — Rated 10 out of 10 by Challen Powers Zerorez Indianapolis
What do you like about our products and services?

super nice - did a great job - on time

Report a concern   October 21, 2015 — Rated 10 out of 10 by D.D. Zerorez Indianapolis
What do you like about our products and services?

Service is provided in a professional manner with visit scheduled and updated with phone calls. In both visits you have made to my home, the tech (a trainee on the first visit and the lone tech on the second) was energetic, interested in my needs and was knowledgeable and complimentary regarding the company.

Report a concern   October 21, 2015 — Rated 10 out of 10 by K.K. Zerorez Indianapolis
What do you like about our products and services?

Carpets were really clean and soft. Carpets dried really fast.

Report a concern   October 21, 2015 — Rated 3 out of 10 by M.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I didn't think it lived up to the commercial from the "Chicks" who said made a 15 year old carpet look like new. My carpet isn't 2 years old yet. I just felt the 3 rooms for $99 from another company would have looked the same and he didn't even ask me if I wanted the protection coating. He said just presumed I didn't. Lesson learned.

Report a concern   October 20, 2015 — Rated 10 out of 10 by Jo Ellen Flynn Zerorez Indianapolis
What do you like about our products and services?

I liked the way the carpeting felt and the upholstery was soft and pliable as soon as it dried. It's nice not to have had any odors left from dampness or chemicals. Your technician took time to listen when he arrived and explained what he did and the areas he needed to devote particular attention to . I look forward to having you return to do some additional work along the way and most definitely I will tell my friends and neighbors about your services . When I researched your company, I went to your website and it was also very informative and thorough . Thank you for being a great company to work with !

Report a concern   October 20, 2015 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

Fast and efficient service.

Report a concern   October 20, 2015 — Rated 10 out of 10 by David LaFon Zerorez Indianapolis
What do you like about our products and services?

Luke did an awesome job on our carpets. Super friendly. Guided us the entire time. Took time to explain the process in detail. We will use zerorez again.

Report a concern   October 20, 2015 — Rated 10 out of 10 by C.K. Zerorez Indianapolis
What do you like about our products and services?

Immediate appointment time, communication, prompt arrival and professional. I also love that the couches were dry almost immediately. Patrick did a fantastic job on my couches. They look brand new! He will be back to clean my carpets. Thank you!

Report a concern   October 20, 2015 — Rated 9 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

Service was on time, efficient and friendly.

Report a concern   October 20, 2015 — Rated 10 out of 10 by P.B. Zerorez Indianapolis
What do you like about our products and services?

I was very impressed with Patrick's professionalism and quality of work. We have lived in our home for five years and he cleaned the tile and grout so well that they look like new!


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