- Phone: 317-388-5141
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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that it's free from shampoo and the technicians are just great.
You came the day we called. The young man was pleasant and efficient and respectful of us having a sick family member. The carpets
Were badly stained and they came out looking great and smelled refreshed.
Zerorez was able to get out lots of pet stains
Patrick is terrific.
Luke was awesome! Explained everything and worked with perseverance to remove toilet bowl cleaner out of our carpet. Less then 24 hours later I was spreading his name and company's name around the neighborhood. Great job and great rep for the company!
My carpet, rugs, and tile look NEW!!!
I chose Zerorez because you don't use harmful chemicals. And your customer service was great from beginning to end. Great experience.
Friendly, efficient service provider. Complete and thorough explanation of each step of the process. Patrick was great. The results are fantastic.
Your cleaners were very detailed on explaining what they are doing to the carpet and what products you guys used. I liked that they explains what they are doing while cleaning.
Its quick and pretty easy to schedule service. No filmy residue left on my carpets after they are done and none left on my microfiber couch either!
First, the service people and customer service are wonderful. I always request Patrick to do my service. He is both knowledgable and approachable.
Second are the products. That spot stain remover is awesome. I love that stuff. It works on almost anything. I don't know what's in it but its amazing.
I had a VERY BUSY day at work and was told you would be at my home between 12-3. The man who cleaned the carpets wanted to come earlier; He kept calling me and was very pushy about coming home sooner. I did not get everything done I needed to and had to go back to work on Sunday
Able to get us scheduled right away, tech was efficient and done cleaning very quickly, carpets looked 1,000 times better after zerorez. Carpets were dry in no time.
I like that you do not use chemicals to clean carpets and I was able to schedule service very quickly.
My wife was very happy with the work. You were on time and listened to her requests. There were no hidden charges, price quoted was price paid. Thanks!
you don't use chemicals to clean the carpets
Did a good job, was fast and efficient. No bad chemical smell after cleaning.
I like that there are no detergents used. with the exception of one small trouble area, my carpet felt wonderful...no crunchy residue.
Very kind people11
My appt was between 8 and 10 and he showed up at 4.30. Also I never received a call or email to confirm. The guy was super nice and did a great job. I should have rec a call first thing Sat morning letting me know they were not coming on time
Cost and beautiful carpet
No chemicals!
The technician was punctual, courteous, & informative. He explained the process & products without any pressure to add services. We had major pet odor issues & he was extremely thorough, showing me the before & after with a black light. The difference was incredible! We had a party that evening & I was thrilled to have clean (dry!!) carpets within 4 hours of the appointment. The only downside is the $130 service minimum, but given the amount of work necessary for this one room we easily met the requirement. Expensive, but I'm happy to have pet odor-free carpet!
Carpet looks better than when other companies have done the cleaning.
The carpet cleaning was fine. I am not disappointed in the results. I am however, extremely upset over cost paid for services rendered.
The minimum charge to come to my home is approx. $130.00. That's fine, I can pay that for one area rug. I believe, I hear on the radio, 3 rooms for that price promo is playing right now. My technician, Zach, was very professional in everything he did. We discussed some additional furniture cleaning options, of which I declined. To make certain I understood what he was saying about cleaning the rug (price wise) I asked him to repeat it because he threw a lot of numbers/options, etc. out at me. I thought he said he would clean my rug for the approx. minimum $130. I almost prewrote the check while he was working, but waited till had finished. When he told me $214.50, He explained area rugs cost more than installed carpeting (????) I'm not sure how three rooms cost more than 1 area rug. Also, had the person whom took my appointment, done their job correctly, they could have saved us all the trouble. When I told her, it was only going to be 1 area rug, she said they still have to charge the minimum, leading one to believe, total charges would be less that the minimum. I wrote him the check, showed him the door. I can do it my self for $50, I can accepted the "hit" for $130 for a "good cleaning". Had I heard him quote me $214 before he started, I would have declined your services.
The invoice is just as confusing as the price quote. Am I reading it correctly, the minimum charge is the "show up at your house charge"?? Then you tack on the work to be done??? Ridiculous, bad business practice, and boarder line fraudulent. You wont stay in business long, because you wont have any repeat customers. Please feel free to call me, actually, I would like someone to call me. I want to make sure everything I feel is how you do business.
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Thank you
Professional and timely service.
The technician was very helpful.
Pet and kid friendly. No pushy sales pitch.
I am impressed with the results when compared to other cleaners. The floor dried in record time. I will use Zerorez whenever I have my carpet cleaned.
High quality cleaning and Professional representative