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based on 18445 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It cleaned our carpets and furniture very well. It did not take long to dry and there wasn't any crunchiness to either.
Love that no soaps are used in your cleaning process. Associate was fast, courteous, and informative.
Customer service! On time!
Zerorez did an amazing job on my carpets! My technician, Patrick, was very professional and informative. I had stains on my carpets that had been there since prior to my purchase of the home 7 years ago that another carpet cleaner had been unable to remove despite multiple attempts. Zerorez was able to get these decade old mystery stains out and our carpet looks better than the day we moved in! I wish I'd of hired them years ago. Thank you so much!, I have already recommended Zerorez to multiple friends.
In scheduling, I clearly stated I needed an early morning appointment, but in there call to let me know when they were coming 2 days before, they had me scheduled for the afternoon. So I had a months delay in rescheduling, and when they called 2 days prior to this next appointment, they had me scheduled for a 10 to 1 appointment, which again could have put the appointment in the afternoon. Fortunately, this time, they were able to make a change with another client for the early morning appointment that I asked for. These kinds of mistakes are frustrating, and unnecessary if those doing the scheduling would simply listen!!! The cleaning and drying process without chemicals is a huge plus, but there are still a couple of spot areas that I pointed out to the cleaning people that supposedly received extra attention that didn't respond. That too is troubling since I don't think those spots or stains should be to difficult to remove.
Quickness to order with agent, knowledge of technician and thoroughness to complete.
Thank you. Can I get the technicians first name ? I would like to write you a referral letter. I have never been so impressed with a carpet cleaning service as I was today. He was very professional and did a fantastic job. You are fortunate to have someone like this representing your company
Dennis Alhand
Carpets look clean and smell good.
Used twice and love the results...
Clean safe way
There was no smell during the drying process. The rugs dried very quickly. Traffic areas, especially the stairs came very clean. The technician was very nice and professional.
Patrick is an amazing technician. Ibrrquest him every time. He is always pleasant and gets the job done in a timely and efficient manner.
The first time they included my hallwAy since on room had little floor space. He was super nice. Even did a small rug. The second time he charged extra for hall. Otherwise ok.
You do an amazing job cleaning carpets in a very quick time.
Many stains returned the next day along with a pet odor
Arrived on time; called when I was told someone would call.
In the two week time I wanted the carpets cleaned, they could only come on our day off. I made arrangements and left a phone number for them to call a staff member for entrance into the building. When I arrived back in the office they had left voicemails on the office phone that was closed for the holidays. They gained entrance into the building by a janitor who wasn't supposed to be here at the time and then missed an area that they were try to clean that had reappeared from the previous cleaning.
Very professional service tech that provided excellent information regarding service and products. Patrick also provided excellent and thorough carpet cleaning. I have already recommended the service to many of my family members and will continue to do so. Very professional company with great service.
All around good people who are easy to do business with. They did us a huge favor coming out the day before a holiday and taking care of our cleaning needs. Will definitely do more business with them in the future. Zach the tech who performed the cleaning was very knowledgeable and helpful with any questions we had.
very friendly and pleasant team to work with.
Best customer service and company!! Fantabulous! No other company compares!
If bottle of product you sell after the service is environmentally safe as you proclaim it is i.e. you can wash your laundry with it, why is there a disposal charge for the water collected? If I use it in my own home it is going down city sewers. What is the difference when your service vehicle returns to the Zerorez garage.?
Just when I thought I couldn't enjoy your service more - Patrick proved me wrong. He provided perhaps the best customer service to date. Thank you so much!
Personnel nice and competent. Able to remove stains that other systems could not. Will definitely use service again.
I thought that the smell was nice, our carpets look great, Erik was friendly and helpful, told me of other services available, but was not pushy. I ended up buying a package for cleaning for the year because it was such a positive experience.
Very professional, great customer service, pleased with he results!
my handrail was scratched badly in two spots.
Technician was very pleasant and professional
Very friendly, willing to go above and beyond, fast, and on time. Very good service and we will be using you again.
He was professional, fast and good. Our 5 year old family room carpet looks and smells almost new. The other areas do look new!