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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional service. Easy to schedule.
All personel is friendly and my tech was very informative and knowledgable. My carpets look great!
The associate was very professional. The process was very thorough and very efficient. It cleans amazingly and was surprised how quickly my sectional dried. Five Stars!!
I loved the person who came out. Be was efficient and friendly. I love my house smells like oranges and I know my family is safe from harmful chemicals.
Eco Friendly
very thorough....looks and smells great!
Improve communication!
No chemical residues
We liked there was no odor or stiffness to the carpet after it dried. The man that did the cleaning was very efficient.
cost and the professionalism of the staff
It may just be my very light family room carpeting was so badly soiled with a walk area from the hallway off the garage through to the kitchen, that it is beyond repair. While it does look lighter, I can still see that same traffic pattern. Also, I had my dining room chairs cushions cleaned and they did not really look any cleaner to me when dry. One other thing, there were some orange colored circular stains (about three of them) on the hallway carpet and stairs. It almost seemed as if something was leaking onto the carpet .I left the one on the stairs to show my husband, but cleaned the ones in the hallway with the Zerorez cleaner we purchased. Zach and Mike were very nice and Zach worked hard at getting the carpets cleaned.
Our carpet cleaner, Patrick Beriault, was very professional, friendly and hard working. He did a great job, our carpets look nice and clean. We are very pleased with Zerorez.
Carpets were not clean, spots not removed or reduced. Carpets were too wet to walk on for 8+ hours after work done and tech said they would be dry in 4-6 hrs. Area rug that was "cleaned" did not look clean afterwards and was re-cleaned by us using a home carpet cleaner and the water came out brown, which makes me wonder if the other carpets are really clean or just surface cleaned. Very disappointed in results for all the hype you hear on the radio about Zerorez. Really don't care to have you back. A full refund would be appropriate.
It is safe for my baby and my toddler. Carpet looks Great after each visit. Technicians are always friendly and happy to answer any questions.
Service above all else! I like the look and smell, but the promptness and professionalism is second to none.
Very professional. Carpet looks great and is so soft to walk on barefoot.
Friendly and professional staff and the carpet looks great!!
Clean fresh carpet, polite and knowledgable personnel
The scheduling was done very poorly. I called way in advanced to be able to get a morning scheduled and was told I would have a morning schedule. The tech, Zach, then shows up a 4:00 pm by himself. He was a nice as could be, great to work with and did an outstanding job. I felt horrible for him as he was here till 7:40 pm. This was on a school night and we had piano lessons while he was here, dinner, homework and trying to get the kids ready for bed. The scheduling could not have been worst.
The professional way the technicians explain the process. The carpets dry quickly. And the tile cleaning is amazing!
I was very impressed with the grout cleaning.
Everything went smooth. The tech was very professional and fast. Our carpet looks like it did three years ago when we bought our house. Thank you
Better pricing
It saves me the trouble of renting a big machine from the local store. Love how quickly the carpets dry as opposed to older technology.
Carpet dried quickly, and traffic areas were noticably cleaner than with previous companies. The technician informed us about areas that were difficult to clean based on the age of our carpet (16 years).
Arrived on time, friendly and provided recommendations
It was fascinating to watch the dirt and grime disappear as the technician worked to clean the carpet.
Friendly services and great clean carpet results!!
It did not clean my carpet , after your technician left I got our my carpet cleaner and went over the heavy traffic areas and got out a ton more dirt . Not happy. I would like most of money back.
We were called and asked to reschedule our original appointment, which we did. The technician called and asked if he/they could come early (3 HOURS before the beginning of "our window"). I agreed but had to call my husband home from work so I could leave. Once here, he reported that he would need to return at another time to do the grout cleaning (which had been scheduled along with the carpet cleaning) because he was unaware that he was to do that. I pointed out to him that that was quite frustrating and I couldn't understand why he wasn't aware of exactly what we had scheduled. Additionally, given he was starting at my home 3 hours ahead of time, I couldn't understand how he wouldn't be on time for any subsequent appointments. He eventually agreed to do the work.