Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18445 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2016 — Rated 9 out of 10 by Stephanie Railey Zerorez Indianapolis
What do you like about our products and services?

Great service!

Report a concern   January 26, 2016 — Rated 10 out of 10 by T.S. Zerorez Indianapolis
What do you like about our products and services?

It really cleans

Report a concern   January 25, 2016 — Rated 5 out of 10 by T.A. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The consultant was great and very willing to meet our expectations. Unfortunately, the process was not effective on the grout in our bathroom.

Report a concern   January 25, 2016 — Rated 10 out of 10 by B.B. Zerorez Indianapolis
What do you like about our products and services?

The technician was knowledgeable and explained everything to me and what to expect.

Report a concern   January 25, 2016 — Rated 10 out of 10 by Kim Fields Zerorez Indianapolis
What do you like about our products and services?

Great job! No chemical smells or residue! Friendly tech!

Report a concern   January 25, 2016 — Rated 9 out of 10 by C.F. Zerorez Indianapolis
What do you like about our products and services?

You did a very good job, and everything was as clean as I could have hoped.

Report a concern   January 24, 2016 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

Chemical free

Report a concern   January 24, 2016 — Rated 9 out of 10 by G.S. Zerorez Indianapolis
What do you like about our products and services?

Carpet appears to have gotten cleaner than with steam cleanings.

Report a concern   January 24, 2016 — Rated 9 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

Zerorez did a great job removing a ot of tough stains. The assoociate was very helpful, courteous and did a great job. The only comment we have is the cleaning agents used had a powerful smell. We'd use tou again but prfobably in warmer weather when we could open windows to vent for some fresh air. Rugs look great!

Report a concern   January 24, 2016 — Rated 10 out of 10 by Melissa Mellinger Zerorez Indianapolis
What do you like about our products and services?

Zerorez was fast, friendly, thorough, and professional. And my carpets look great! Definitely would recommend them to anyone who asks!

Report a concern   January 23, 2016 — Rated 10 out of 10 by Sara Wedlock Zerorez Indianapolis
What do you like about our products and services?

Very thorough. Safe and sanitary.

Report a concern   January 20, 2016 — Rated 8 out of 10 by J.K. Zerorez Indianapolis
What could we do to improve?

Great customer service and care, had a few spots that didn't come up, so I'll watch more closely for those next time in order to pre-treat

Report a concern   January 20, 2016 — Rated 4 out of 10 by S.E. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Honestly my carpets did not look any cleaner then before cleaned. Since I'm on a tight budget paying 230.00 dollars and nothing to show for it was very deflating.

Report a concern   January 20, 2016 — Rated 10 out of 10 by J.A.L. Zerorez Indianapolis
What do you like about our products and services?

No residual chemicals or smells. Patrick did a fabulous job! Will call again!

Report a concern   January 20, 2016 — Rated 10 out of 10 by Donna White Zerorez Indianapolis
What do you like about our products and services?

The house always smells and looks so fresh and clean after the carpets have been cleaned - and this time the serviceman did my ceramic tile floor in the kitchen and bath! What a difference that made!! I won't use anyone but Zerorez in my house ever again!!

Report a concern   January 19, 2016 — Rated 10 out of 10 by S.D. Zerorez Indianapolis
What do you like about our products and services?

Good product, felt like the technician gave honest recommendations and didn't oversell.

Report a concern   January 19, 2016 — Rated 0 out of 10 by S.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I will call to discuss. I'm very disappointed on how the carpet looks.

Report a concern   January 19, 2016 — Rated 8 out of 10 by R.W. Zerorez Indianapolis
What could we do to improve?

First time I used you there were two techs. They were able to move furniture out of the way more easily than one tech. It's possible that the number is based on the amount of carpet to be cleaned but that should be made clear up front.

Report a concern   January 18, 2016 — Rated 10 out of 10 by C.H. Zerorez Indianapolis
What do you like about our products and services?

The whole process was quick and easy. Everything was explained very well. I was happy with the results.

Report a concern   January 18, 2016 — Rated 10 out of 10 by T.B. Zerorez Indianapolis
What do you like about our products and services?

In addition to a very good service product, the customer service experience was outstanding, from beginning to end.

I couldn't be more satisfied with the overall experience.

I wish your coverage territory included the town where my personal home is, as I would have you clean the entire flooring there as well. Unfortunately, it is over 30 miles away.

Thank you for your exemplary service... It is greatly appreciated!

Report a concern   January 17, 2016 — Rated 10 out of 10 by L.A.G. Zerorez Indianapolis
What do you like about our products and services?

My carpet always looks great when you leave, and I know it's safe for my dogs.

Report a concern   January 17, 2016 — Rated 7 out of 10 by P.B. Zerorez Indianapolis
What could we do to improve?

They have have a lot of hidden fees and up sales

Report a concern   January 16, 2016 — Rated 9 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

I
Inked not using soap

Report a concern   January 16, 2016 — Rated 10 out of 10 by S.L.W. Zerorez Indianapolis
What do you like about our products and services?

Carpets really fresh and never sticky. Great for pet stains.

Report a concern   January 14, 2016 — Rated 10 out of 10 by C.E. Zerorez Indianapolis
What do you like about our products and services?

It was quick and effective. Your rep was great to work with.

Thanks for everything!

Report a concern   January 13, 2016 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

You can walk on the cleaned area very soon after cleaning is done. Carpet is clean and spot free!

Report a concern   January 13, 2016 — Rated 8 out of 10 by P.W. Zerorez Indianapolis
What could we do to improve?

Have employees that are more informed on what to do when the unexpected happens; ie, water tank runs empty before completing a job. I was satisfied with the cleaning process and the results, but I was disappointed when water tank went empty and employee had to make phone calls. I was also disappointed that an area I really wanted cleaned was left undone. I had told employee not to do closet in master bath area and she also left the 3' x 4' vanity area undone. That area contained the worst stains in the house. Now I must try to clean the area myself.

Report a concern   January 12, 2016 — Rated 6 out of 10 by J.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Ask if we'd like the furniture moved in order to clean the carpet in the entire room. I've never had a carpet cleaner not move the furniture and clean the entire room.

Report a concern   January 12, 2016 — Rated 9 out of 10 by Brian Croxford Zerorez Indianapolis
What do you like about our products and services?

Easy, quick. Timely and friendly associate.

Report a concern   January 12, 2016 — Rated 8 out of 10 by J.B. Zerorez Indianapolis
What could we do to improve?

The cleaner didn't go all the way to the walls; I could see a strip about 1 - 2 inches wide next to the wall that didn't get cleaned.
Also, in 1 room, I could see that the cleaner didn't overlap, there was a small space between strokes of the cleaner.


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