Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18800 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2016 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Amazing service and products. Have already recommended you to my friends..

Report a concern   June 24, 2016 — Rated 10 out of 10 by H.M. Zerorez Indianapolis
What do you like about our products and services?

Carpets look great. Technician didn't rush and really worked hard to get stains out and make the carpet look great

Report a concern   June 24, 2016 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

I like that there isn't any residue left behind and that it is safe for pets and children.

Report a concern   June 24, 2016 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

That they are eco friendly and my carpet feels plush and not stiff.

Report a concern   June 23, 2016 — Rated 1 out of 10 by C.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

They did three (3) rooms. 2 downstairs and 1 upstairs. They did not clean the walk way on each side of the stairs. We did not realize they did not clean the walkways up stairs until they left. I called Zerorez to let them know that they did not clean the walk ways and Brittany told me she could call her back to clean it but that it would be $34.00 for each walkway. I said you have got to be kidding me, she said no ma'am it would be $64.00 to have it cleaned. That is absolutely ridiculous. I would never recommend Zeroez to anyone.

Report a concern   June 23, 2016 — Rated 10 out of 10 by H.K. Zerorez Indianapolis
What do you like about our products and services?

The smell is refreshing and the carpet is NOT crunchy!

Report a concern   June 23, 2016 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

There are very careful with their equipment and do a very good job. Use fan to assist with drying.

Report a concern   June 23, 2016 — Rated 10 out of 10 by R.M. Zerorez Indianapolis
What do you like about our products and services?

The technician sent to our house was very friendly and did a great job on our carpets. Worked on a couple of spots fir us. Great job!

Report a concern   June 23, 2016 — Rated 9 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

Professional, Efficient, Great Communication. Easy to work with.

Report a concern   June 23, 2016 — Rated 7 out of 10 by G.T. Zerorez Indianapolis
What could we do to improve?

After the carpet dried, we didn't notice too much of an improvement. Maybe it just means the carpet needs to be replaced, but either way it didn't look much better than before the cleaning.

Report a concern   June 22, 2016 — Rated 7 out of 10 by T.F. Zerorez Indianapolis
What could we do to improve?

The time was scheduled between 12-2. They did not show up until 2:45, and I did not receive a call saying they would be late.

Report a concern   June 21, 2016 — Rated 9 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

Smells good, did not bother any allergies. Zac was courteous and efficient.

Report a concern   June 21, 2016 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

The fact that its a green process and there are no residue left

Report a concern   June 21, 2016 — Rated 10 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

Your employee was polite, courteous and very willing to answer any questions or help in any way. My carpets looked better than I expected them too!

Report a concern   June 20, 2016 — Rated 10 out of 10 by E.H. Zerorez Indianapolis
What do you like about our products and services?

My Carpets are so clean! They actually look like they should - the original cream color instead of the grey they have looked for awhile. Chris was exceptionally polite and professional. I will definitely use Zerorez for future carpet cleanings and will request Chris!

Report a concern   June 20, 2016 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

It's green, has a great protection covering, and the personnel are polite and helpful.

Report a concern   June 20, 2016 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Used zerorez 3 or 4 times always happy with the cleaning. Have told other people to try you for next cleaning at their houses also

Report a concern   June 20, 2016 — Rated 9 out of 10 by S.K. Zerorez Indianapolis
What do you like about our products and services?

it was a fairly quick process and our office smelled wonderful afterwords.

Report a concern   June 20, 2016 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

Delivered what they promised.

Report a concern   June 19, 2016 — Rated 10 out of 10 by J.R. Zerorez Indianapolis
What do you like about our products and services?

Good price and eco friendly

Report a concern   June 19, 2016 — Rated 10 out of 10 by R.N. Zerorez Indianapolis
What do you like about our products and services?

I like that no chemicals are used, carpet feels soft and not stiff from a soap residue. Service tech, Aaron, was super thorough and fast!

Report a concern   June 19, 2016 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

My technician Mike was really friendly. He was on time and courteous.

Report a concern   June 18, 2016 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

No soap system and zero residue!

Report a concern   June 18, 2016 — Rated 10 out of 10 by S.N. Zerorez Indianapolis
What do you like about our products and services?

Nice job, knowledgeable technician.

Report a concern   June 18, 2016 — Rated 6 out of 10 by V.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Did not make the appointment during the preset time and I did not receive a call telling me when he would arrive until quite late. Also, the carpet took an exceedingly long time to dry. And I was disappointed that the high-traffic areas of the carpet could not be cleaned a little bit better. I was glad that he offered to put down some kind a special final treatment and only charge me for one room.

Report a concern   June 17, 2016 — Rated 0 out of 10 by S.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The spotted areas are still there and very very obvious! I am hugely disappointed . I would appreciate it if someone would come out and take a look and let me know if this represents zerorez's quality

Report a concern   June 17, 2016 — Rated 7 out of 10 by B.S. Zerorez Indianapolis
What could we do to improve?

My high traffic areas need to be re-done.

Report a concern   June 17, 2016 — Rated 7 out of 10 by T.C. Zerorez Indianapolis
What could we do to improve?

this is a little soon to rate you; so i can only give you a 7.
chris was excellent. the area rugs were quite wet but look a lot lighter.

Report a concern   June 17, 2016 — Rated 10 out of 10 by B.S. Zerorez Indianapolis
What do you like about our products and services?

Everything cleans up so nicely and the people are very kind

Report a concern   June 17, 2016 — Rated 5 out of 10 by J.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was satisfied when the technician left, but now that the carpets have fully dried there are some stains showing up again. I understand some stains cannot be fully cleaned, but I believe these can be 100% cleaned if given the extra step or two needed. This was the first time trying you as our carpet cleaner and I'm waiting to decide if I will hire you to come back to do other rooms based on how this issue is handled.

Thank you
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