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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The friendly and helpful service.
Product smells good. Service is friendly and informative.
Patrick was wonderful. He explained every step start to finish. There were stains on my carpet that Stanly Steamer told me that would never come out, yet they are gone now. I was going to replace my carpet then decided to give Zerorez a try. I will not be replacing my carpets. Thank Zerorez!
More expensive compared to other options
THe cleaning was great! Excellent customer service!
Feels like new. Knowing the carpet has less soap left in it makes me feel better.
Was very pleased with the carpet cleaning and the level of dedication/customer service from our Technician, Patrick.
That they are not harsh to my animals but still do an amazing job
The results.
The woman who called to set up the appointment was a bit rude to me over the phone. The service tech was great. Better customer service over the phone would have been appreciated. I would recommend based on the work that was done but not the level of customer service I received to set up the appointment.
Very polite and professional. The results are also awesome!
All the spots were not treated this time. Past visits the technician would warn us we were not at the minimum fee. We would add more services on to reach the minimum and avoid the 44 fee. No discussion this time just charged. This technician was very quick and carpet not as clean as past visits. I already see spots this morning, carpet was cleaned yesterday.
Great customer service. One man crew was very nice and thorough. Thank you!
Arrived early, got to work & got it done. Very happy with results!
Four bedrooms, a bonus room, 22 stairs and landing, and the gentleman was done in an hour and 15 minutes. Really??
It dries quickly. It doesn't smell and cleans well
Your technicians were very professional, friendly and informative.
Personnel - friendly and efficient. Did an excellent job and did it quickly - he also deserves a 10!
Customer service was great up until our technician didn't show up. After 45 minutes, I called and apparently the technician had called in that day. So they asked me to reschedule. We had moved every single piece of furniture out of every carpeted room the weekend prior to our Monday appointment. That meant bed was moved. Clothes and dressers were displaced. Items were in the kitchen to where we couldn't sit down to eat, etc. I wasn't happy that they were trying to reschedule more for another day. My boyfriend had rearranged his work schedule to be working from home that morning for the tech's arrival between 8:00 - 8:30. Customer service then spoke with Operations and said they could squeeze us in at 4:00 p.m. that day. So my boyfriend left for work and I then had to rearrange my work schedule to be home by the time the technician was scheduled to arrive. I received another call mid-day for them to squeeze us in but we were both working and couldn't meet anyone at the house. Then the tech called 2 1/2 hours early for the 4:00 appt to say he was 15 minutes away. While that was courteous, I couldn't be there by 2:30 to meet him. So my boyfriend ended up getting away from work to meet the tech at the house by 3:30 p.m. that day. It was just a big clustered mess of trying to schedule and it completely stressed us out, on top of all of our belongings already being displaced, going through a move, etc. We had a family member who offered to loan us a carpet cleaner so we could do it ourselves but we thought best to put it in the hands of professionals. The tech was thorough and nice upon his arrival and left us 2 bottles of cleaner for our inconvenience but we don't have stains or make messes much (no pets and child is older) so that really doesn't do us much good. While they gave us 10% off our bill, it didn't take the sting of the day away.
Friendliness of employees, customer service, and clean method
You don't use heavy chemicals or soap.
Excellent job of cleaning our carpets! I like the fact that there r no soaps or harsh chemicals to leave a residue on the carpets.
The techs were clean, efficient, pleasant & polite. They came ON TIME & took only as long as they said they would.
The carpets look great!!
Everyone I talked to was extremely professional and informative. Very polite and completed the job above my expectations.
Our technician was extremely nice, and very professional. He explained the process to us and all of the services that the company offers, and helped us find the right fit for what we needed. We will continue to be zerorez customers!
The technician was knowledgeable, polite and efficient. Also, no chemical odor or perfume remained. Very pleased!
Be more aware of stains customers have pointed. I should not have to tell them to re-try getting the stains, which most did after I said something
I think the process did a good job cleaning my carpets.
Friendly service. Carpet seems very nicely cleaned
Friendly, helpful, informative, and fair.
Also, appreciated that a service coupon was generously offered at a fund raiser.