Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18800 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 8, 2016 — Rated 10 out of 10 by C.A. Zerorez Indianapolis
What do you like about our products and services?

Eric was very professional and efficient with his time.

Report a concern   July 8, 2016 — Rated 10 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

Chris did an exceptional job. I was impressed with his professionalism and the quality of his work.

Report a concern   July 8, 2016 — Rated 10 out of 10 by L.W. Zerorez Indianapolis
What do you like about our products and services?

That you didn't use chemicals and everything smelled great and the carpets felt great.

Report a concern   July 8, 2016 — Rated 0 out of 10 by A.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Heavy traffic area in bedroom is more noticeable now than it was before cleaning

Report a concern   July 7, 2016 — Rated 10 out of 10 by K.N. Zerorez Indianapolis
What do you like about our products and services?

Professional personnel. Great cleaning. Great scent. Quick drying.

Report a concern   July 7, 2016 — Rated 10 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff and quality work.

Report a concern   July 7, 2016 — Rated 10 out of 10 by Joey Beriault Zerorez Indianapolis
What do you like about our products and services?

Great service and great technicians. Patrick, Matt and Jon took their time and were really thorough. Really like seeing the dirty water go through the clear filter, nice to know it's being taken out and not left behind. No residue!!! Really thought the protection demonstration was really nice to see what I'm paying for and what it does for my carpets. Will use again and have recommended you to friends and family already.

Report a concern   July 7, 2016 — Rated 9 out of 10 by I.C. Zerorez Indianapolis
What do you like about our products and services?

My carpet that hasnt been cleaned for years looks new and very clean, feels good on feet , no smell of chemicals

Report a concern   July 7, 2016 — Rated 10 out of 10 by P.S. Zerorez Indianapolis
What do you like about our products and services?

Quick, courteous service done right.

Report a concern   July 7, 2016 — Rated 8 out of 10 by D.W. Zerorez Indianapolis
What could we do to improve?

Offer Frebreeze for carpet

Report a concern   July 6, 2016 — Rated 10 out of 10 by K.T.H. Zerorez Indianapolis
What do you like about our products and services?

Environmentally friendly

Report a concern   July 6, 2016 — Rated 9 out of 10 by B.S. Zerorez Indianapolis
What do you like about our products and services?

Mike did a great job! He was very professional, courteous, and thorough. I will use this company again.

Report a concern   July 6, 2016 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks great and the technician was professional.

Report a concern   July 6, 2016 — Rated 10 out of 10 by K.L. Zerorez Indianapolis
What do you like about our products and services?

Animal safe products & friendly service.

Report a concern   July 6, 2016 — Rated 10 out of 10 by A.G. Zerorez Indianapolis
What do you like about our products and services?

they are pet friendly and very fresh smelling

Report a concern   July 5, 2016 — Rated 10 out of 10 by W.W. Zerorez Indianapolis
What do you like about our products and services?

Staff was courteous and knowledgeable.

Report a concern   July 5, 2016 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

The guy that came was very nice and I love the no chemical approach.

Report a concern   July 4, 2016 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

I like that the process doesn't rely on chemicals to do the job. It cleans well. (There were a couple of spots that didn't come clean and I used Resolve to finish it out - but over all very satisfied.) It dries quickly.

Report a concern   July 3, 2016 — Rated 10 out of 10 by Marie Arias Zerorez Indianapolis
What do you like about our products and services?

professional service, timely, and informative

Report a concern   July 3, 2016 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

person that came out was very professional and also friendly. Carpet looks like new and feels that way too

Report a concern   July 3, 2016 — Rated 10 out of 10 by D.R. Zerorez Indianapolis
What do you like about our products and services?

The carpet really looks clean and the technician was very knowledgable and friendly

Report a concern   July 3, 2016 — Rated 9 out of 10 by P.K. Zerorez Indianapolis
What do you like about our products and services?

The rugs I had cleaned were pretty old and very dirty. After zerorez the difference was amazing. They came our very nice.
Your person answering the phone needs some better training. She didn't listen or is dyslexic. She didn't get the address, number of rooms or email correct. Really needs to work on customer service skills.

Report a concern   July 2, 2016 — Rated 10 out of 10 by K.T. Zerorez Indianapolis
What do you like about our products and services?

No chemicals! Quick and friendly!

Report a concern   July 2, 2016 — Rated 9 out of 10 by R.M. Zerorez Indianapolis
What do you like about our products and services?

Tech was professional, friendly and accomodating.

Report a concern   July 2, 2016 — Rated 9 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

The service men were very nice and professional. They explained the Zerorez treatment and I showed them the area that I would like cleaned. They did have to go over a couple of areas that were really dirty and did so. I liked the treatment seeing that my rug was really dirty and had a lot of ground in dirt that was removed. Again the service men were very cordial and explained the treatment and showed me the dirty residue that came out of my carpet. Thank you so much.

Report a concern   July 1, 2016 — Rated 9 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

I appreciate that it is pet and kid friendly without the harsh chemicals.

Report a concern   July 1, 2016 — Rated 3 out of 10 by G.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The spot in my bedroom is lighter but it is still prominent and I do not think the hallway is all that better. I was told pet protection was $30.00 I was charged $44.00

Report a concern   July 1, 2016 — Rated 10 out of 10 by Bill Davis Zerorez Indianapolis
What do you like about our products and services?

I really like the care that Erik took for our project, He makes sure the job is right and we are satisfied. He didn't try to pass off anything. I have had our carpet cleaned by many companies. this is the only one that has came back 3 times now.

Report a concern   July 1, 2016 — Rated 8 out of 10 by J.S. Zerorez Indianapolis
What could we do to improve?

It was incredibly hot and humid at the time our carpets were cleaned. As such, they stayed damp for days. You could advise prospective clients to have a dehumidifier on hand ahead of time, particularly during humid weather.

Also, the highest traffic areas did not clean up as well as I had hoped.

Report a concern   June 30, 2016 — Rated 2 out of 10 by S.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The people of Zerorez are WONDERFUL! I am just not pleased with the results.
Again, the people from the Patrick who came to my house to the manager who called to set up a second visit and then the two men who came with Patrick on that second visit were all very professional and very patient.
I am just sorry that I am disappointed with the results. But thank you for trying!!


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