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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was polite, and he took time to try to remove the spots. The floors dried quickly and there was no excessive water left in the carpet. I was satisfied.
Not act like it is an inconvenience when you are two hours ahead of schedule and I can't stop everything to meet your schedule. Also, when you leave, close the door you used to bring equipment in when finished.
Overall, great job, great quality.
timeliness, professionalism, great results
Zack did an exceptional job getting our carpets and tile looking like brand new again. They had not been cleaned in quite some time and he worked really hard getting them in great shape. House smelled like springtime when he was finished.
My technician was very professional and did an amazing job! Just wish your schedulers would make appointments more fluid. Scheduled appointments should follow each other and add on appointments shouldn't be stuck in between scheduled jobs. The schedulers need to be more aware of technicians locations so they don't send a tech to a add on job that causes a scheduled appointment to get bumped back past the window. Techs should do add ons in close proximity only
I want to commend your technician Erik. He was the most professional person we have ever had cleaning our carpets! He was extremely knowledgeable and explained everything in detail. He is a great asset to your company. I would highly recommend Zeroez to my family and friends. I will definitely request Erik for our future cleanings!
No residue
Love that the water is on the truck so that you don't have to mess with outside hookups in the winter. Also, love that there is not chemicals placed on carpets.
Professionalism of the tech (Kim), good service.
No chemicals
My room that was cleaned smelled like he had gotten the dog mess out of it but now that the cleaning is done and dried up the smell is still here. How about a follow up on the results because I just spent 132 and it seems like nothing was accomplished.
no chemicals used - friendly service
Great ease in scheduling and wonderful people come to your house! Results are wonderful!
Not really sure other than make it free
I like having clean carpets without having soap residue left behind. The technician that came to my home was on time, professional, friendly and very knowledgeable.
Friendly and informative. Kim our service person was communicated well and worked very hard.
Carpets smell fresh and citrusy. They dried within a few hours and the fibers are soft not crunchy. Kim was a fabulous technician and went the extra mile to make sure we were happy with her services. Also the schedulers were very accommodating to move up our appointment to allow for a showing of our which is on the market.
The technician that came out was very helpful and the urine smell was completely gone.
No sticky residue left behind, quick drying, feels cleaner than other carpet cleaners I have tried
Quick, yet thorough service. Knowledgeable technician. Love our clean carpets!
Convenient courteous affordable
Clean responsive attendee
Our service provider was outstanding and very helpful!! Great experience.
Technician was prompt, polite, and I think he did a great job.
There's residue on some tiles in bath and kitchen floor that we had to clean off. The wood floor leading into the bathroom was a mess from the tile cleaning. Again, we had to clean. We weren't expecting to have to clean up after the techs. Might be a good idea to let consumers know that might be a possibility. Also, calcium (white residue), was not able to be cleaned from shower. Thought that would be done. Tech did explain after the cleaning that could not be removed.
Excellent experience. Very good customer service and technician interaction. Courteous, clear communicator, timely, and great workmanship. Would highly reccommend individual who came to house. Best experience I ever had with a service provider. 5 stars.
Ease of scheduling, fast, efficient service.
Price. Quality. Service.
Finished product is great! Technicians are super courteous and friendly!
I love the way zerozez cleans carpets and upholstery. And the people are so nice.
No residue left on carpeting in car. Friendly and informative technician, Kim.