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based on 18447 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician did good job on furniture and carpet. Did not notice that equipment had leaked (?) Creating a large stain. Just glance over all work before leaving.
Reclean is scheduled. Will definitely use again. Thanks.
Your staff was very knowledge about carpet cleaning. Their polite and courteous service pleased me very much. My carpets were fairly dirty and they explained the entire process to me. I appreciated this very much. The carpets were fresh smelling and all the stains were gone. I was concerned about the stains, but they are gone now. Even 2 weeks later, my carpets are spotless. The carpet spot cleaner, I bought is absolutely the very best spot cleaner I have used. Congratulations on providing such a wonderful and easy way to keep my carpets cleaned. I will call you again. p.s. my sister is going to call them after she saw my cleaned carpets. Sibling rivalry, I guess.
Carpets did'nt clean well, didn't relize you just used fancy water with no cleaning agents in it
Everything was great! My carpets look good!
courteous staff, cleaning process, time involved, no chemicals to effect me or pets
I asked about wool carpet cleaning when I made appointment and when you arrived. "Yes we do clean it including pet stains was the answer. But when the job was done, the pet stains were dispersed into bigger patterns and the carpet looked dirtier than before it was cleaned. Then I was told the gray look was because that was a traffic pattern which is the reason and areas I wanted cleaned the most. A small area rug at the front door looks great! Why doesn't the entire job look that way?
The service was provided as scheduled and promised. We were informed ahead of time by Zerorez representatives of the status of the technician's arrival. The service technician (Kim) explained the process thoroughly and did an excellent job on our 5 rooms of carpet. The result was a clean soft carpet fiber, not our usual hard feeling as in the past.
I like the idea of no harsh chemicals, but my carpet took hours to dry and the odor that came off of the damp carpet gave me a horrible headache. The technician left around 2:00 p.m., and I was still covering my nose at 9:00 p.m. I'm prone to migraines and this was bad. The initial cleaning products that were sprayed on the carpets smelled great...after the actual cleaning and carpet protecting was sprayed the odor was apparent. I do like the great care your technician took to protect the corners of my walls... booties were worn once the cleaning process began, but I would have preferred they be put on from the beginning of the process... all that walking in and out of the house just brings in more dirt.
The results and friendly tech.
The carpet still looks clean a few days later. Spots have not returned. The technician was also both knowledgeable and friendly!
Very professional and thorough job.
Eric, the tech, did a great job explaining the process and cleaning my carpets. I will request him for when I do the other rooms in my house. My husband was also very pleased how the carpets turned out.
Quick and done well. Price reasonable. Friendly technician.
Professional staff, in and out quickly, and excellent job!
As I have an animal, it is nice not to worry about cleaning product hurting her.
Technicians were great at representing Zerorez, very professional and considerate of surroundings.
Professional and friendly service man.
Carpet and upholstery look great!
Everything was fine but I'd try not to track wet foot prints throughout the house on dry floors. Technician was nice and professional, quick and thorough.
I think overall the job was pretty good.
I like that it was done in a professional manner, with respect. the gentleman that did it was very personable, he asked were there any questions and was on time. there should be more bus's out there like you. I liked that there was nothing but steam cleaning because of kids and pets
The service works and Kim was wonderful
Environmentally friendly, dried quickly, ease of process, and very kind person came to our house!
The eco-friendly part of it as well as the way my carpets look and feel.
The carpets were clean and dried quick
The method of cleaning - using water instead of chemicals to clean
Kim is a wonderful representative for your company. She was on-time, courteous, and efficient. My carpets are beautiful again! Thanks!
My technician appeared to be in a hurry. He was in an out in less than 20 minutes (which includes set up and payment time). There was also residue left in an area on my carpet. Sent an email to customer service explaining my disappointment and got a response saying "we are happy you were pleased with your service".
It did a fantastic job on cleaning our carpet. It was so soft and fresh feeling to walking on. No left over residue from chemicals. Would use again for sure.
Did a great job and very professional
Quick and looks great! Smells good too.
Professional
Easy to schedule, carpets looks great