- Phone: 317-388-5141
- Visit Website
based on 18800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Spots do re appear however not as quickly with other companies
The service tech was very clean cut and polite. He was very careful not to damage our home.
Your technician was courteous, helpful and knowledgeable. I was extremely satisfied. He did a great job, even though he had to deal with a couple of problems we had not anticipated. I would recommend you to anyone (I've already recommended you to two friends.) My technician Chris explained everything and my tile and grout look beautiful. Thanks. I'll certainly use you again. Also - reasonable prices.
Good results with the cleaning and technician was very polite
We are very pleased. Aaron was very efficient and knowledgeable. He explained everything he was going to do. We definitely would use your company again.
I like the fact that you do not soak the carpet and the quietness of your machinery.I would also like to tell you that Aaron W. Was very courteous and professional,i would recommend him to a friend.
Had not been charged the water and disposal fee in the past.
I appreciated the phone call from Zerorez regarding my not so good comment on the cleaning I received regarding my hallway and the spot in my bedroom. They came out right away to redo my hallway and the spot in my bedroom. I was very pleased at the results from their efforts it was definitely cleaner and the spot in my bedroom is gone. I did notice that the carpet was not as wet this time like they had sucked up a lot of water, The first time my carpet was cleaned after the girl was done it was extremely wet.
Thank you for caring and making it right. I am in customer service and will recommend Zerorez for the effort and customer service you provided to me. Thank you! Name removed
Prompt and thorough, I have employees that you carpet cleaning on our jobs but I always call you guys and I've never been disappointed
Friendly and knowledgablw technician, no chemical smell
I've been pleased each time I have used Zerorez to clean my carpets.
I have used Zerorez since you opened and was never disappointed. This time, after moving into a new house that was 15 miles north (and closer) to Indianapolis, I was told there would be a $350 minimum (way more than living further south out of the service district) and then the serviceman that showed up was not conversational, helpful or informative -- like my experience with all other zerorez servicemen, nor did he offer me any add-ons or routine maintenance schedule after done, my carpets did not looks like high traffic areas had been cleaned very well, and he forgot to do my fiber protection until I asked him if it was done. He said he forgot so had to do that after he had packed up all of his equipment. THEN, the following day after my service, I get a call from Zerorez telling me the serviceman had lost my check for payment -- giving me the option of stopping payment with a deduction in cost for the service fee (which I appreciated very much) and pay by cc or mailing another check. Tara was great when she called, but it was just another disappointment in the service technician I had this time. I'm told he was new, but he did not have the same friendly, trustworthy, thorough worker demeanor I was used to from Zerorez. I hope you aren't getting so big that you are lowering the hiring standards of your service technicians. It was one thing I really appreciated about Zerorez and why I kept using the company. A disappointing service all around.
My carpet was amazingly clean without a residue on my feet.
The idea of not using the detergents that leave residue behind causing a vicious cycle.
Pretty simple, you follow thru with what you promise and back up your guarantee with no hassle. Very pleased to hire a company that stands by there work. From my experience, you normally have to fight with a company to get what you paid for in terms of product or a guarantee. I worked with 2 different individuals that cleaned our carpets and both did there jobs very well. The representative that came out the second time really did everything she could to make sure we were happy with the results and as a customer you cannot ask for more than that. Keep up the good work.
It smelled clean and not like chemicals.
He was prompt friendly and efficient. He did a great job on a very dirty carpet.
Very efficient and the cleaning of the ceramic tile in the bathroom. Looks BRAND NEW and it is 8 years old!
No soapy residue
They actually work and it doesn't feel stiff after drying like most carpets due because of left over residue
Professional, polite, knowledgeable provider. Carpets looked great!
Chris was very professional and punctual . The carpet looks and feels great. No more stiff residue as with previous visits.
Love the "empowered water" technique. Thank you.
Quality job and friendly !
No chemical residue, safe for my pets
First time customer. So far the carpet looks great. I'm going to have someone come back and do another room
The carpet looks worse than before. There are clean streaks in the carpet. The rest is very dirty. I need someone to come out and actually clean my carpet.
My white carpet is very difficult to clean. There are many shadows difficult stains to remove. That being said, Series did an excellent job! My stairs look great! Thanks.
The confirmation and customer service was awesome! Mike was fantastic! He never once looked at me like "wow lady those carpets are horrible" like every other company has before. He was no nice and courteous and FAST! We are moving and I'm glad we can still call ZEROREZ there too!
The guy that came to clean our carpet was very friendly and professional
All work is extremely well done. That's why I keep coming back.