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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets dry faster
It is easy to get on the calendar!
Improvement in the carpet's appearance is immediate and impressive!
Leppert Mortuary is very pleased with Zerorez. The service was great! Thank you
Zerorez did a fantastic job cleaning my carpet. The technician was very thorough and informative. He arrived at the designated time and completed the job as expected.
I have had two techs so far and both have been super respectful, professional, informative, and efficient. I am very happy with the outcome of both my carpets and upholstery.
On time and carpets look nice.
It works
The carpet was so nice and soft to walk on after it was cleaned.
Service is great! Carpet is clean
I love that with Zerorez, there isn't any residue left after the carpets are clean! My wife came home and said the carpet smelled so fresh. Also nice to know that there aren't any harmful chemicals that could affect us, our pets and our newborn (on the way!). The Zerorez tech, Patrick, was very polite and professional. He took great care in protecting our furniture and woodwork during the cleaning.
The carpets were cleaned in an efficient manner. The young man who came was courteous and left a list of suggestions for future care.
The employees are always timely and knowledgeable.
Carpets looked amazing. I didn't think they could look that good again.
Cleanliness, less residue.
Able to work with my schedule and get someone out to clean my carpets at the time I wanted. The carpeting is about 15 years old, but cleaned up very nicely, except in areas of high traffic. I didn't have high expectations for those areas. We will likely replace our carpet this year sometime. Like the fact of more natural products also.
You need to take more time. I couldn't believe she could clean our entire top floor in an hour. Our stairs were still wet the next morning. I was surprised she said the edges of the carpet next to the baseboard couldn't be cleaned when I told the scheduler that it was cleaning concern of mine. The scheduler didn't say it couldn't be done. She also said she couldn't get out a stain on the carpet because our prior cleaning locked in the stain. Didn't sound believable
I paid for odor removal to be applied to my sofa which did nothing more than strictly cleaning it. A partial refund if for nothing other than the odor removal would be adequate to make things right.
Quick dry and personable, knowledgable staff.
I love that your products are pet friendly!
Tech was on time, thorough and professional.
Professional and knowledgeable techs
Zero residue!The empowered water system makes a true difference in keeping my carpets clean longer.Safe for my pets too.My cats and I approve.Call Zerorez now you won't be dissappointed.
Very friendly and helpful employees. Carpets are looking great.
Our service technician did a great job and was extremely professional. We will be proud advocates of such a fantastic service!
You didn't disappoint. I just have never been in a situation to recommend a carpet cleaner, and so it's doubtful that I will. But I would be fairly likely to recommend if the situation arose. Perhaps you should ask "how likely would you be to recommend" rather than "how likely are you.."
Really liked my technician! Great service
I scheduled over the phone and found your customer service rep to be most kind and helpful. My carpets were cleaned within 2 days by a very nice and professional young man. Thank you for the help
All went as I had expected so no issues!