- Phone: 317-388-5141
- Visit Website
based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical residue or odor. Carpet looks great, almost new. Area was cleaned in a short amount of time.
Great staff, long lasting results. Stains do not reappear.
The way I was treated, results, easy.
I have had our carpeting cleaned twice by Zerorez and am looking forward to having it done again soon. I ordered a bottle of your spot remover - it is amazing. It is so easy to use and doesn't leave a lighter colored area where you remove the spot. I am very happy with Zerorez customer service, also.
Zerorez is a professional company with employees that are knowledgeable, helpful and polite. Thanks, Zerorez.
It works! Carpet is clean.
I love how they make my carpet look so new and clean. It also smelled so fresh
easy online scheduling, great cleaning, professional service
The tech did a GREAT job on my couch and living room carpet. The couch now looks THE best it has since I bought it. 😊
Easy and quick scheduling
Friendly associate that came to the house
No chemicals
Great smell following cleaning
Carpets were cleaned beautifully. They removed stains that others couldn't.
The whole package
Easy to schedule, prompt (actually early) arrival, good service.
A foot soil stain remained in front of the couch. The carpet is only 7 months old and has stain master fibers. There were also dark soiling marks left from the cleaning process which weren't there before.
Pet feces stains also remained so we are unsure if there is an issue with the carpet or if it is your process. However it didn't appear the technician used spot remover since it wasn't noted on the invoice.
We are very unsatisfied with the cleaning.
Quick service and great clean
Takes a long time for someone to answer the phone.
All work is extremely well done. That's why I keep coming back.
Spots do re appear however not as quickly with other companies
The service tech was very clean cut and polite. He was very careful not to damage our home.
Your technician was courteous, helpful and knowledgeable. I was extremely satisfied. He did a great job, even though he had to deal with a couple of problems we had not anticipated. I would recommend you to anyone (I've already recommended you to two friends.) My technician Chris explained everything and my tile and grout look beautiful. Thanks. I'll certainly use you again. Also - reasonable prices.
Good results with the cleaning and technician was very polite
We are very pleased. Aaron was very efficient and knowledgeable. He explained everything he was going to do. We definitely would use your company again.
I like the fact that you do not soak the carpet and the quietness of your machinery.I would also like to tell you that Aaron W. Was very courteous and professional,i would recommend him to a friend.
Had not been charged the water and disposal fee in the past.
I appreciated the phone call from Zerorez regarding my not so good comment on the cleaning I received regarding my hallway and the spot in my bedroom. They came out right away to redo my hallway and the spot in my bedroom. I was very pleased at the results from their efforts it was definitely cleaner and the spot in my bedroom is gone. I did notice that the carpet was not as wet this time like they had sucked up a lot of water, The first time my carpet was cleaned after the girl was done it was extremely wet.
Thank you for caring and making it right. I am in customer service and will recommend Zerorez for the effort and customer service you provided to me. Thank you! Name removed
Prompt and thorough, I have employees that you carpet cleaning on our jobs but I always call you guys and I've never been disappointed
Friendly and knowledgablw technician, no chemical smell
I've been pleased each time I have used Zerorez to clean my carpets.
I have used Zerorez since you opened and was never disappointed. This time, after moving into a new house that was 15 miles north (and closer) to Indianapolis, I was told there would be a $350 minimum (way more than living further south out of the service district) and then the serviceman that showed up was not conversational, helpful or informative -- like my experience with all other zerorez servicemen, nor did he offer me any add-ons or routine maintenance schedule after done, my carpets did not looks like high traffic areas had been cleaned very well, and he forgot to do my fiber protection until I asked him if it was done. He said he forgot so had to do that after he had packed up all of his equipment. THEN, the following day after my service, I get a call from Zerorez telling me the serviceman had lost my check for payment -- giving me the option of stopping payment with a deduction in cost for the service fee (which I appreciated very much) and pay by cc or mailing another check. Tara was great when she called, but it was just another disappointment in the service technician I had this time. I'm told he was new, but he did not have the same friendly, trustworthy, thorough worker demeanor I was used to from Zerorez. I hope you aren't getting so big that you are lowering the hiring standards of your service technicians. It was one thing I really appreciated about Zerorez and why I kept using the company. A disappointing service all around.
My carpet was amazingly clean without a residue on my feet.
No chemicals, carpet came clean, fast drying time