Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 23, 2016 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

Great work!

Report a concern   July 23, 2016 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

Aaron did a great job!!!

Report a concern   July 23, 2016 — Rated 9 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

Seems like you work hard to get job done correctly

Report a concern   July 22, 2016 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

Cleaned very well and friendly associates!

Report a concern   July 22, 2016 — Rated 10 out of 10 by R.M.C. Zerorez Indianapolis
What do you like about our products and services?

The products are great,nice smell after the carpets cleaned. The gentleman was very courteous, and asked if I had any questions, and had me expect the carpets before he packed up everything.

Report a concern   July 22, 2016 — Rated 10 out of 10 by A.N. Zerorez Indianapolis
What do you like about our products and services?

Excellent service! A+ rating. Erik was very courteous and knowledgeable. I wasn't sure how your process worked exactly but Erik took me step by step and explained everything. The water presentation was very neat. The carpets were dry very quick unlike other companies. I didn't think my carpets were that bad but he showed me what was being pulled out through the see through tube and it was horrible! I'll definitely schedule this more often. I'm recommending to everybody I know.

Report a concern   July 22, 2016 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

The technician was very friendly and helpful. She took the time to listen to my concerns and explain what she could do. She also took time to really do the job properly.

Report a concern   July 22, 2016 — Rated 10 out of 10 by Shelbi Fortner Zerorez Indianapolis
What do you like about our products and services?

Very professional service and the pet odor is gone!!!

Report a concern   July 22, 2016 — Rated 7 out of 10 by T.M. Zerorez Indianapolis
What could we do to improve?

Needing to change my scheduled appointment until after 2:00 on this past Thursday and was assured by the person that called me that they would check schedule and call me back with options. Never happened, and your very nice technician showed up at 8:45am. It worked out but we weren't prepared for his arrival.

Report a concern   July 22, 2016 — Rated 10 out of 10 by Ed Sholar Zerorez Indianapolis
What do you like about our products and services?

Pleasant experience. Great results.

Report a concern   July 22, 2016 — Rated 10 out of 10 by P.G. Zerorez Indianapolis
What do you like about our products and services?

Erik, our technician, was very knowledgable and professional. This is by far the best service I've received ever! He took pride in protecting our home with corner protectors and wearing footies. The fact that you guys clean green is why I called but sending somebody like Erik truly makes me want to call back each month! He took the extra time to write down a whole list of tips and pointers so we would know how to better maintain our things. It was like talking to a carpet encyclopedia! Sending somebody who knows what they are doing and is clearly gifted at what he does put my mind at ease. He is a true asset to your company and I will be asking for him in a few months. (He even brought my trash cans up the driveway so I didn't have to. He didn't even tell me, I just noticed.) Thanks!!

Report a concern   July 22, 2016 — Rated 9 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

They work. Service man was very professional and friendly.

Report a concern   July 22, 2016 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

My carpet is so clean and looks new again! I am telling all of my friends about your company!

Report a concern   July 21, 2016 — Rated 10 out of 10 by M.S. Zerorez Indianapolis
What do you like about our products and services?

Non toxic cleaning was my top priority and it happens to come with amazing customer service and reasonable prices. Thank you:)

Report a concern   July 21, 2016 — Rated 10 out of 10 by Cathy Vanderpool Zerorez Indianapolis
What do you like about our products and services?

Carpets look and smell very clean very professional

Report a concern   July 21, 2016 — Rated 10 out of 10 by N.T. Zerorez Indianapolis
What do you like about our products and services?

He took the time to write down tips about my carpet & was super friendly & knowledgeble.

Report a concern   July 21, 2016 — Rated 8 out of 10 by J.A. Zerorez Indianapolis
What could we do to improve?

Carpets should dry faster

Report a concern   July 21, 2016 — Rated 5 out of 10 by J.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I'm not sure. My carpet is 12 yrs old and has stains. The traffic area is bad. He got it to looking good, but after drying the traffic area and stains are 80% back. I wish I could replace it, but it is not in the plans.

Report a concern   July 20, 2016 — Rated 10 out of 10 by Penny Baase Zerorez Indianapolis
What do you like about our products and services?

Very professional. The carpets were cleaned well. The technician wore booties and put bumper guards up so no baseboards would be knocked up by the machine. I was very pleased with everything.

Report a concern   July 20, 2016 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

love them! very happy with the service and results

Report a concern   July 19, 2016 — Rated 10 out of 10 by Jean Staley Zerorez Indianapolis
What do you like about our products and services?

Very nice and professional technicians.

Report a concern   July 19, 2016 — Rated 1 out of 10 by S.F. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I sent an e-mail to the customer service address. My frustrations could be easily resolved; however, 23 hours later, I have received no response.

Report a concern   July 19, 2016 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

Job well done. Chris was very nice and knowledgeable. He listen to our needs and didn't just try to sell us a list of products we didn't need.

Report a concern   July 19, 2016 — Rated 10 out of 10 by Shelby Nation Zerorez Indianapolis
What do you like about our products and services?

Very fast and responsive. Professional looking and courteous employee. Not pressured or felt uncomfortable during additional products to possibly add on. Great quality of work, significantly better than renting a rug doctor.

Report a concern   July 19, 2016 — Rated 10 out of 10 by B.K. Zerorez Indianapolis
What do you like about our products and services?

Product is fresh smelling and cleaned the carpet very well. The service man was friendly and helpful and very knowledgeable of the product. He convinced us to try several other services. He was very professional...thanks much My carpet looks great and no dog smells!!!

Report a concern   July 18, 2016 — Rated 10 out of 10 by R.W. Zerorez Indianapolis
What do you like about our products and services?

Technician Matt was great

Report a concern   July 18, 2016 — Rated 10 out of 10 by T.T. Zerorez Indianapolis
What do you like about our products and services?

Eric was very thorough and professional. Love the end result of the cleaning!

Report a concern   July 17, 2016 — Rated 10 out of 10 by C.N. Zerorez Indianapolis
What do you like about our products and services?

Very happy with the service as always.

Report a concern   July 17, 2016 — Rated 7 out of 10 by L.G. Zerorez Indianapolis
What could we do to improve?

Getting the edges of the carpets where the carpet meets the wall

Report a concern   July 17, 2016 — Rated 10 out of 10 by Donna Pitz Zerorez Indianapolis
What do you like about our products and services?

I love the results. My carpets look brand new. The fresh smell is wonderful.


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