Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18276 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 20, 2016 — Rated 10 out of 10 by E.H. Zerorez Indianapolis
What do you like about our products and services?

My Carpets are so clean! They actually look like they should - the original cream color instead of the grey they have looked for awhile. Chris was exceptionally polite and professional. I will definitely use Zerorez for future carpet cleanings and will request Chris!

Report a concern   June 20, 2016 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

It's green, has a great protection covering, and the personnel are polite and helpful.

Report a concern   June 20, 2016 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Used zerorez 3 or 4 times always happy with the cleaning. Have told other people to try you for next cleaning at their houses also

Report a concern   June 20, 2016 — Rated 9 out of 10 by S.K. Zerorez Indianapolis
What do you like about our products and services?

it was a fairly quick process and our office smelled wonderful afterwords.

Report a concern   June 20, 2016 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

Delivered what they promised.

Report a concern   June 19, 2016 — Rated 10 out of 10 by J.R. Zerorez Indianapolis
What do you like about our products and services?

Good price and eco friendly

Report a concern   June 19, 2016 — Rated 10 out of 10 by R.N. Zerorez Indianapolis
What do you like about our products and services?

I like that no chemicals are used, carpet feels soft and not stiff from a soap residue. Service tech, Aaron, was super thorough and fast!

Report a concern   June 19, 2016 — Rated 10 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

My technician Mike was really friendly. He was on time and courteous.

Report a concern   June 18, 2016 — Rated 10 out of 10 by S.M. Zerorez Indianapolis
What do you like about our products and services?

No soap system and zero residue!

Report a concern   June 18, 2016 — Rated 10 out of 10 by S.N. Zerorez Indianapolis
What do you like about our products and services?

Nice job, knowledgeable technician.

Report a concern   June 18, 2016 — Rated 6 out of 10 by V.G. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Did not make the appointment during the preset time and I did not receive a call telling me when he would arrive until quite late. Also, the carpet took an exceedingly long time to dry. And I was disappointed that the high-traffic areas of the carpet could not be cleaned a little bit better. I was glad that he offered to put down some kind a special final treatment and only charge me for one room.

Report a concern   June 17, 2016 — Rated 0 out of 10 by S.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The spotted areas are still there and very very obvious! I am hugely disappointed . I would appreciate it if someone would come out and take a look and let me know if this represents zerorez's quality

Report a concern   June 17, 2016 — Rated 7 out of 10 by B.S. Zerorez Indianapolis
What could we do to improve?

My high traffic areas need to be re-done.

Report a concern   June 17, 2016 — Rated 7 out of 10 by T.C. Zerorez Indianapolis
What could we do to improve?

this is a little soon to rate you; so i can only give you a 7.
chris was excellent. the area rugs were quite wet but look a lot lighter.

Report a concern   June 17, 2016 — Rated 10 out of 10 by B.S. Zerorez Indianapolis
What do you like about our products and services?

Everything cleans up so nicely and the people are very kind

Report a concern   June 17, 2016 — Rated 5 out of 10 by J.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I was satisfied when the technician left, but now that the carpets have fully dried there are some stains showing up again. I understand some stains cannot be fully cleaned, but I believe these can be 100% cleaned if given the extra step or two needed. This was the first time trying you as our carpet cleaner and I'm waiting to decide if I will hire you to come back to do other rooms based on how this issue is handled.

Thank you
Name removed

Report a concern   June 17, 2016 — Rated 10 out of 10 by S.C. Zerorez Indianapolis
What do you like about our products and services?

We like the use of water, not chemicals to remove soil from carpets, much safer for families with asthma and allergies!

Report a concern   June 16, 2016 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

No harsh chemicals

Report a concern   June 16, 2016 — Rated 10 out of 10 by L.Y. Zerorez Indianapolis
What do you like about our products and services?

Did not try and sell me more than I had ordered/ price didn't change from original quote, stains appear to have been removed to the best they could be, technician was very professional and efficient

Report a concern   June 16, 2016 — Rated 10 out of 10 by B.B. Zerorez Indianapolis
What do you like about our products and services?

I like that there were no chemicals and that your employee was hard-working and helpful.

Report a concern   June 16, 2016 — Rated 10 out of 10 by R.D. Zerorez Indianapolis
What do you like about our products and services?

Great cleaning job...service was fabulous

Report a concern   June 16, 2016 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

my carpet looked great after they were cleaned

Report a concern   June 16, 2016 — Rated 10 out of 10 by J.A.R.L. Zerorez Indianapolis
What do you like about our products and services?

The product worked very well and took out all the stains in my carpet. Eric was very knowledgeable and really personable.

Report a concern   June 16, 2016 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

I've always been happy with the friendliness of the employees and they are very knowledgable!

Report a concern   June 15, 2016 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

Our technician was very thorough with cleaning our carpets, he took his time! We are very pleased!

Report a concern   June 15, 2016 — Rated 10 out of 10 by T.C. Zerorez Indianapolis
What do you like about our products and services?

Great technician ... thorough and did a beautiful job which was dry right when she said it would be

Report a concern   June 15, 2016 — Rated 7 out of 10 by C.B. Zerorez Indianapolis
What could we do to improve?

We are basically satisfied, but we have an area about 2-3 feet across that is still wet hours after the rest is dry and the floor has raised a bit in that area--can't imagine what caused this. Also, I asked if a small rug (2' X 3') could be included in the cleaning and was told it could, but it wasn't. Additionally, we asked Zach to leave the ceiling fans on in the great room when he left, but they were off. We didn't return for a few hours after so consequently were deprived of needed drying time.

Report a concern   June 15, 2016 — Rated 10 out of 10 by M.A. Zerorez Indianapolis
What do you like about our products and services?

Our traffic areas came up very clean. The man that came to clean the carpets was very friendly and did a thorough job.

Report a concern   June 14, 2016 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Great friendly service

Report a concern   June 14, 2016 — Rated 7 out of 10 by M.J. Zerorez Indianapolis
What could we do to improve?

My family room has some streaks and probably should have tried to talk me into some spot treatment


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