Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18447 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 7, 2016 — Rated 3 out of 10 by A.J. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The addt'l $33 for pet treatment in one room was a waste of time. It didn't do anything. Refund requested but not granted.

Report a concern   September 6, 2016 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

Aaron was awesome! He was very professional and extremely personable. I lived the fact that he wore those paper booties over his shoes whenever he was in the house. We'll done! I will absolutely use Zerorez again and to clean my couches!!

Report a concern   September 6, 2016 — Rated 9 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

Speed of the cleaning process, quality of the service, professionalism of the cleaning representative.

Report a concern   September 6, 2016 — Rated 10 out of 10 by Kathryn Allen Zerorez Indianapolis
What do you like about our products and services?

It's been a couple weeks since ZeroRez cleaned our carpets, and I am still very very happy with the outstanding results. I just wish I had done this much sooner! I will definitely call ZeroRez again - and will request Jon, who could not have been more professional.

Report a concern   September 5, 2016 — Rated 10 out of 10 by P.S. Zerorez Indianapolis
What do you like about our products and services?

Quality time spent in cleaning the carpeting. Friendly service from my initial call along with Chris who did the cleaning.

Report a concern   September 4, 2016 — Rated 9 out of 10 by F.V. Zerorez Indianapolis
What do you like about our products and services?

Green clean with no residue

Report a concern   September 4, 2016 — Rated 10 out of 10 by S.W. Zerorez Indianapolis
What do you like about our products and services?

Convenience, price, courtesy, quality

Report a concern   September 4, 2016 — Rated 10 out of 10 by Cheryl Wright Zerorez Indianapolis
What do you like about our products and services?

no bad smell and carpet is not harmful to pets.

Report a concern   September 4, 2016 — Rated 10 out of 10 by C.B. Zerorez Indianapolis
What do you like about our products and services?

The carpets look great. The technician was very friendly, knowledgeable and efficient.. I will definitely use Zerorez again.

Report a concern   September 4, 2016 — Rated 8 out of 10 by D.M. Zerorez Indianapolis
What could we do to improve?

Increase the cleaning the technology for your personal.

Report a concern   September 4, 2016 — Rated 10 out of 10 by B.P. Zerorez Indianapolis
What do you like about our products and services?

I like the way the carpets felt after they were clean. Plus it was a quick and easy process!

Report a concern   September 4, 2016 — Rated 8 out of 10 by S.G. Zerorez Indianapolis
What could we do to improve?

I would absolutely recommend Zerorez; however, I had a red stain from spilled soda and your impowered water is not enough to remove the red stain. For that, I should have had Langerwalter, but I will certainly call Zerorez again because I generally have normal cleaning to do.

Report a concern   September 3, 2016 — Rated 9 out of 10 by Lisa Alred Zerorez Indianapolis
What do you like about our products and services?

Nice friendly people. They do a good job!!

Report a concern   September 3, 2016 — Rated 10 out of 10 by Marean Roberts Zerorez Indianapolis
What do you like about our products and services?

Professional way scheduling, notifying "on our way", effort put into cleaning process....

Report a concern   September 3, 2016 — Rated 0 out of 10 by E.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

My carpets were left very wet and I was told they would be dry in 4 to 6 hours. It is coming up on 48 hours since the technician left my home and the carpets are still wet and damp in several areas. I have been using fans constantly to help the drying process. I am also disappointed in the cleaning of the carpets. I do realize heavy traffic areas experience wear on the carpet and cannot be fixed but I am finding lots of small spots that do not seemed to be treated or cleaned. I don't know that you can make anything right. I am afraid your cleaning process has done more damage than good to my carpets.

Report a concern   September 2, 2016 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

Aaron was very professional, knowledgeable and did his job extremely efficiently and well.
He was able to remove stains and dirt from a very heavily trafficked area on an older carpet that I had no expectations would come nearly as clean as he got it. The two other rooms we had cleaned has newer carpeting and they look as they did after installation now.
He is an asset to your company.

Report a concern   September 2, 2016 — Rated 10 out of 10 by D.F.P. Zerorez Indianapolis
What do you like about our products and services?

This service and quality of the service were excellent. Aaron was fantastic. He was very flexible with all the cleaning needs. He was honest in his approach. He worked incredibly hard.

Report a concern   September 2, 2016 — Rated 10 out of 10 by A.H. Zerorez Indianapolis
What do you like about our products and services?

Informative but not pushy. Helpful and willing to do a little extra.

Report a concern   September 1, 2016 — Rated 10 out of 10 by K.G. Zerorez Indianapolis
What do you like about our products and services?

Great service at the house. He was super helpful and knowledgeable!

Report a concern   September 1, 2016 — Rated 9 out of 10 by M.C. Zerorez Indianapolis
What do you like about our products and services?

The technician completed the cleaning very quickly and was courteous. The carpet dried quickly and smelled/looked like new!

Report a concern   September 1, 2016 — Rated 6 out of 10 by P.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Technician didn't seem all that willing to move furniture, wasn't that thorough in corners, and didn't clean between floor vents and walls at all. I was quite surprised that there weren't two technicians working together (moving furniture, holding up cords & drapes, etc.) instead of just the one.

Report a concern   August 31, 2016 — Rated 10 out of 10 by April Edwards Zerorez Indianapolis
What do you like about our products and services?

The products and services of Zerorez were top notch. Their website was easy to use. The customer service representatives were very friendly and helpful with changing the date and time of my appointment. And, Jon, the technician did an awesome job cleaning our carpets.

Report a concern   August 31, 2016 — Rated 10 out of 10 by L.S. Zerorez Indianapolis
What do you like about our products and services?

Friendly, professional, thorough

Report a concern   August 31, 2016 — Rated 10 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

Everyone was very professional and the carpet looks great! I've told numerous people about your service

Report a concern   August 31, 2016 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

Professional services staff, less residue

Report a concern   August 31, 2016 — Rated 8 out of 10 by E.E. Zerorez Indianapolis
What could we do to improve?

The service was good...there wasn't much of an improvement on the carpet. it isn't that old and I thought it would look fresher

Report a concern   August 31, 2016 — Rated 7 out of 10 by C.M. Zerorez Indianapolis
What could we do to improve?

I think your services are pricey.

Report a concern   August 30, 2016 — Rated 9 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Technicians were helpful, friendly and professional.

Report a concern   August 30, 2016 — Rated 0 out of 10 by P.L. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I spent close to $600 to have two areas of carpet cleaned and can still smell dog urine. I was told the problem could be resolved with your treatment but this was not the case. I spent a lot of money to still have to replace the carpet when your technician should have been honest and said that the smell probably wasn't going to come out. My $600 would have been much better spent replacing the carpets instead of wasted on your service.

Report a concern   August 30, 2016 — Rated 10 out of 10 by L.C.L. Zerorez Indianapolis
What do you like about our products and services?

Reliability, easy scheduling, helpful cleaning technicians.


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