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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great results and a super technican (Andy)
Very professional, knowledgeable employees. Carpets smelled fresh and clean. Wished I had used the sooner.
I liked the softness of the carpet the technician was very courteous and sensitive to my carpet needs.
Fast service.Excellent product.
Your prices are just to high.
The technician, Andy, was very knowledgeable and polite. He was on-time, and took the time to notice, ask about, and treat any trouble spots. I will be a repeat customer, and very willing to recommend zerorez to my neighbors.
I was able to schedule an appointment for the day before Thanksgiving just a little over a week before the big day! I was shocked!
My carpets are probably 15 years old. I have had many children, big dogs who like to drag in mud. The carpets looked amazing! I think even the technician was shocked at how clean they got. He even got out an old dog "sick" stain! The most amazing thing that I found was that my carpets were "fluffed"-you could even see foot prints in the nap!
I will recommend and sing the praises of Zeroez to any who need carpet cleaning services!
The carpet was very wet and took along time to dry. It was still wet the next day
Nice. People and great service and love the look of the cleaned carpet !
Carpets were mostly cleaned. However I did find some spots where there was dust in the corners that were not touched at all which I feel should have . There were also some paint spots that I went to after with some warm water and got out. I feel like if the technician hit certain spots of the water base paint that was on the carpets they could and should have been removed.
Clean without residue
very professional service technician. really enjoyed our experience.
Much better quality cleaning than other companies. Always good customer service from scheduling to completion.
Always a great job done by courteous folks.
Very nice, polite young man.
However, I felt like moisture not extracted enough. I was unable to open windows to help dry out. Master smelled funny a few days later still. End of bath towels smelled like the carpet cleaning agent, like it was soaking it up, even when we changed out the towels that night, the new ones smelled like it the next morning. Last time, carpet on steps was almost standing straight up, but not this time. Spot in family room by door showed back up.
My carpets look brand new!!
I didn't realize that the technician would just clean around the larger furniture...our fault for not asking or understanding - but perhaps you could include in your correspondence that you should move all items (not just small that was noted)?
Erik was timely, efficient and explained the process very well!
The manager resolved a scheduling problem ASAP and I was very appreciative!
Professional , on time, clean smell
I've already recommended Zerorez to two friends! Our carpet and couch are over 10 years old, but they look bright and fresh.
Got my 10 year old light beige carpet very clean. Smells clean and fresh throughout my house. I am very pleased with the results.
My tech was friendly and knowledgeable. He worked quickly and effectively and left my carpets looking beautiful!
Professional job; very nice about coming back to treat a coffee stain a second time. Great results.
Good communication. Kept me up to date on the schedule.
pet-friendly, does a good job cleaning the carpet
I was disappointed in the results in my high traffic areas. Two of the 4 traffic areas looked lighter but the other 2 areas looked worse (darker) after the cleaning. I question whether or not enough pre-treating was done in those areas. Otherwise, I was satisfied with the service. The technician (Matt) was on time, careful & did a thorough job. There was no odor to aggravate my asthma & the carpets feel soft not crunchy. If my traffic areas could be improved, I would be very satisfied.
Patrick is the best! My tile and grout look fabulous!! The carpet looks great. He is a very hard worker and I recommend him highly. Thank you for that wonderful clean house feeling.
Service is fantabulous! No better company, product or customer service!
I Thought it would if done a better job of cleaning. The representatives was great and very professional.