Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18801 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 31, 2017 — Rated 10 out of 10 by E.B. Zerorez Indianapolis
What do you like about our products and services?

Eric was one awesome man not only did he do a great job on the carpet but he explained what he was doing and gave excellent tips on how to upkeep my carpet

Report a concern   January 30, 2017 — Rated 10 out of 10 by V.C. Zerorez Indianapolis
What do you like about our products and services?

we were very please with our carpet cleaning. Every one I spoke to was very friendly and polite and on time.

Report a concern   January 29, 2017 — Rated 6 out of 10 by M.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The spray that was used smelled very strongly of citrus, which we still can smell today. Not everyone enjoys perfume.
The carpet is cleaned well, I just don't like the smell.
The gentleman who cleaned our carpet was punctual, courteous, and did a great job.
But, unless you quit using that smelly stuff, I will not use your product again

Report a concern   January 29, 2017 — Rated 10 out of 10 by G.S. Zerorez Indianapolis
What do you like about our products and services?

Carpet cleaning is the best I've ever used.

Report a concern   January 29, 2017 — Rated 10 out of 10 by Shannon Dimock Zerorez Indianapolis
What do you like about our products and services?

My house smelled good when the process was complete. Plus, my carpets looked great! Ernest did a great job!

Report a concern   January 28, 2017 — Rated 0 out of 10 by P.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The carpets looked great for 2 days, now all the spots are back

Report a concern   January 27, 2017 — Rated 10 out of 10 by K.M. Zerorez Indianapolis
What do you like about our products and services?

Very informative tech and quick/easy process! It wasn't super loud and my carpets weren't soaking wet once he finished, which was very nice!!

Report a concern   January 27, 2017 — Rated 10 out of 10 by A.N. Zerorez Indianapolis
What do you like about our products and services?

Love Erik and his work ethic! Everybody in my office has his business card and will only ask for him. Carpet was dry within 3 hours!

Report a concern   January 27, 2017 — Rated 9 out of 10 by K.B. Zerorez Indianapolis
What do you like about our products and services?

They were easy to schedule.

Report a concern   January 27, 2017 — Rated 10 out of 10 by M.W. Zerorez Indianapolis
What do you like about our products and services?

Your service person was very professional, helpful and knowledgeable. He was on time and friendly. The carpets look great.

Report a concern   January 27, 2017 — Rated 10 out of 10 by P.P. Zerorez Indianapolis
What do you like about our products and services?

The carpet looks great. Employees were very nice and professional

Report a concern   January 26, 2017 — Rated 4 out of 10 by D.T.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

For the tile cleaning, it made very little difference. For the cost, I expected much different results. I would not recommend for tile cleaning. Carpet cleaning was better, thus why I gave a 4 on average (0 for tile, 9 for carpet)

Report a concern   January 26, 2017 — Rated 10 out of 10 by E.C. Zerorez Indianapolis
What do you like about our products and services?

Nice friendly guy doing the service his name is Andy Cala he explained everything he was doing and why

Report a concern   January 26, 2017 — Rated 8 out of 10 by J.O. Zerorez Indianapolis
What could we do to improve?

Our tech Andy took it upon himself NOT to do the black light test. I know there are still unsanitary areas of this carpet in our new home. I really would like some one to come out and do the test. My dogs came in the first day and were drawn to several areas around the house. That's not s good sign If he had done all the prep work I would not have been writing this negative review.

Report a concern   January 25, 2017 — Rated 10 out of 10 by C.F. Zerorez Indianapolis
What do you like about our products and services?

Very knowledgeable staff. Help with all our needs to get the job done. Highly recommended.

Report a concern   January 25, 2017 — Rated 9 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

Quick courteous and thorough service.

Report a concern   January 25, 2017 — Rated 10 out of 10 by K.L. Zerorez Indianapolis
What do you like about our products and services?

No chemicals

Report a concern   January 25, 2017 — Rated 8 out of 10 by D.L. Zerorez Indianapolis
What could we do to improve?

The only complaint I have is that it took 24 hours (with fans)to dry.

Report a concern   January 24, 2017 — Rated 10 out of 10 by A.S. Zerorez Indianapolis
What do you like about our products and services?

I was very happy with my technician Ernst. He was very informative and polite!

Report a concern   January 24, 2017 — Rated 10 out of 10 by H.W. Zerorez Indianapolis
What do you like about our products and services?

No chemicals yet worked great!

Report a concern   January 24, 2017 — Rated 10 out of 10 by M.D. Zerorez Indianapolis
What do you like about our products and services?

Carpet feels clean and not "sticky" with residue

Report a concern   January 24, 2017 — Rated 10 out of 10 by Cindy Sanders Zerorez Indianapolis
What do you like about our products and services?

The way my carpet feels afterwards

Report a concern   January 24, 2017 — Rated 10 out of 10 by J.F. Zerorez Indianapolis
What do you like about our products and services?

My carpet is the cleanest I have ever seen it.

Report a concern   January 23, 2017 — Rated 9 out of 10 by E.M. Zerorez Indianapolis
What do you like about our products and services?

It was quick and easy. He gave us an explanation of what he was doing and really did a good job. The carpet looks great!!

Report a concern   January 23, 2017 — Rated 10 out of 10 by Debra Potter Zerorez Indianapolis
What do you like about our products and services?

Andy, the carpet tech was very knowledge, did an excellent job of explaining everything, pay attention to details/spots, was very respectful and pleasant. I like that Zerorez doesn't use soap and chemicals. My rugs look great.

Report a concern   January 23, 2017 — Rated 10 out of 10 by L.B. Zerorez Indianapolis
What do you like about our products and services?

Good work and smells clean.

Report a concern   January 22, 2017 — Rated 10 out of 10 by K.K. Zerorez Indianapolis
What do you like about our products and services?

The carpets look clean. He was on time and polite.

Report a concern   January 22, 2017 — Rated 9 out of 10 by A.B. Zerorez Indianapolis
What do you like about our products and services?

That you don't use lots of chemicals and soaps

Report a concern   January 21, 2017 — Rated 10 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Excellent work. On-time. Real follow-up. Knowledgeable staff.

Report a concern   January 21, 2017 — Rated 5 out of 10 by M.C. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I asked to focus on one area where my grandson had an accident. It seems the same. The carpet doesn't look any cleaner. The technician was very nice however.


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