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based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zack was very professional. Carpet looks great.
clean, no chemical smell. Effective.
Your rep was great, no improvement there. After the carpet dried, I would've liked it to look a little cleaner.
Prompt, professional, courteous, and the carpets look great!
Quick, clean, and friendly.
Second time I've used Zerorez. The first time, I was impressed with the Technician's communication during the process and going the extra mile. This time everything was VERY 'cold,' beginning with scheduling on the phone. Perhaps Zerorez has gown too fast that the 'human element' has been replaced with 'sticking to the scrip,' no more, no less.
Quick...and very clean
It was exactly as advertised!!
Did a very good job cleaning the carpet.
Employees are friendly to work with.
fast and polite. Do a good job.
Chris was very polite and explained the prices well. He was in and out quicker than I expected.
Matt did a great job! He was quick & professional. Our carpet looks like new.
I was able to request no fragrance or fragrance added to specific areas. The carpets are clean and the tech was professional.
I liked the price point, and the professionalism of the employee. He was honest when I asked him on price. I thought it was more than what he stated.
Carpet cleaned up nicely - technician(Mike) did a very good job.
Andy was awesome. Very helpful and informative. Very good manners.Did a good job we still have some stains which did not understand come out.
Frendly, courteous service.
Andy was very awesome and did a great job!!
My carpets looked so good after they were cleaned and they still do a week later! So happy I got them cleaned!
The gentleman was very polite and professional.
I've already recommended you to my daughter & used you because my other daughter recommended you.
The Tech did a great job on our carpet. We have 3 dogs that have done a # on our carpet and we were not expecting miracles. But it looks 100% better and it smelled great too.
Your technicians are very professional and friendly. You stood behind your service and came back for another try to eliminate our pet odor issue (which seemed to have worked the 2nd time). The owner personally called me to discuss my issue and seemed genuinely committed to helping.
Stains in the carpet are gone. Yay!
Good prices and great service
Great clean, service was fast and great results. Smells so fresh too.
My husband and I were very impressed with the customer service and the knowledge of products that the carpet cleaner had to offer. Also, REALLY FAST!!!
I was satisfied with the technician whom I worked with before. Yet the communication I received when calling to set up the appointment with the customer service representative, owner (Ray), and GM (Kevin Council) was poor.
When I initially phoned and spoke with the representative to establish the appointment I was told that I needed to have an estimate done (despite having services done multiple times before). I stressed the need to have this estimate done on Friday 8/16/16 due to our private practice not seeing patients on that day. The representative assured me she would speak to her manager regarding this request. I also specified a window of time on 8/19 (from 2p-4pm) if she was unable to accommodate the estimate on 8/16.
Following this conversation I received a confirmation for the estimate indicating the time frame from 9am to 12pm on 10/19. I phoned and spoke with Ray (owner) indicating my dissatisfaction with the scheduling. He indicated that he was not aware that a request had been made for Friday 8/16 and assured me that he would change the time on 10/19 to 2pm to 4pm. I again reiterated the reason that I needed the estimate scheduled at this time was because we were busy with patients. He apologized for the inconvenience and stated the appointment had been changed. He indicated that he was also unclear why an estimate needed to be completed since our cleaning was "pretty straightforward."
On Monday 10/19 Kevin Council (GM) arrived at 10am to provide the estimate. I was upset that the time had not been changed despite receiving verbal confirmation of this change by Ray. The office that needed the estimate was being used with patients. I reiterated with Kevin the need to assure that the cleaning was scheduled for 9/23 from 1pm to 4pm. He informed me that the cleaning would be scheduled during that time frame.
On Friday 9/23 the the technician from Zerorez called to confirm that our cleaning was scheduled from 9am to noon. He indicated he was on his way and arrived at 11am. We were not at the office when he arrived, yet he waited but, he was kind enough to wait. I was grateful that he had waited because once again the scheduling had not been coordinated for the time frame that I had requested. Extremely DISAPPOINTING!!
Eric is fantastic! He does an amazing job! He is very courteous and professional! Will definitely keep using zerorez. With two laborador retrievers I look forward to fresh clean carpets!
Dried quickly and looks good